The complaint has been investigated and
resolved to the customer's satisfactionResolved De-Age — Whole story not told
resolved to the customer's satisfaction
Received an unsolicited mailer about wrinkle removal products . Wondering how they got my name and address, I called and did some sleuthing. I asked one representative how much the free product would cost. Her reply: Only $13.95. I asked how whya free product cost 13.95, and she answered that it was for shipping and handling. I asked if additional products would be sent and charged to my card. Response: "Only if you ask for it." I then asked for the manager, whose name is Scott West. When asked if he knew the BBB rating, he said no. I informed him it was D+ because of issues with billing/collection and refund/exchange issues. No response, other than to ask if I wanted a sample. I also asked him if he had seen the complaints on www.complaintsboard.com. He responded that he hadn't and would not view them. When I read several of them to him, including one from a previous employee who reports that sales reps receive cash bonuses when they secure a big sale, he declined to comment. He also declined to give me the name of the company owner, or his own supervisor. (He said he was THE supervisor for customer service).
I would never order from this company. Until they can give straight answers, and you can feel confident that it is on the up and up, I recommend to stay away. The BBB rating is a red flag, as are all the other comments where people think they are getting a free sample, yet get billed later for hundreds of dollars for a product they did not order.
BTW, when I asked Scott West why the shipping was so high for a small sample, he said, "We have to package them carefully because they are in glass bottles."