CB Animals and Pets Datto

Datto review: Seat downgraded

Kyu chan Hwang of AU

Jun 03, 2026 10:50 pm UTC

Verified customer

Featured review

When I checked in on May 13th to fly from Syndey to Shanghai, I found there is NO Premium Economy Class on that flight MU736, though I paid and bought Premium Economy and I was forced to fly in Economy Class. The return Flight was the same.

What I mean is that I paid a Premium Economy for the flight with only Business and Economy class.

Upon returning from the trip, I contacted the Ticketing Agent, BudgetAir.com.au for 5 times for the Refund / Compensation, but they keep saying I should make a claim to you as your ailine is responsible for this embarrasing experience !

My Booking No. was BAU-9574099 and E-ticket was [protected].
My Name is KyuChan Hwang with Email : [protected]@gmail.com and Contact No. +[protected]

Desired outcome: Please REFUND !

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Jun 04, 2026