The complaint has been investigated and
resolved to the customer's satisfactionResolved Curtis Auto Sales, Inc. — Sale of Unsafe Used Vehicle
resolved to the customer's satisfaction
I purchased a 2000 Oldsmobile Alero from Dan Wing of Curtis Auto Sales, Inc. on Thursday, February 19, 2009 for $6, 995. I put a $1, 500 deposit on the vehicle. I did not actually take delivery of the vehicle until Friday, February 20, 2009 because of mechanical problems that were supposed to be fixed. The vehicle came with a warranty for one month or 1, 000 miles.
After test driving the vehicle, I noticed some issues. I informed Mr. Wing as well as the Curtis Auto Sales mechanic of these issues and they assured me that they would be fixed prior to delivery of the vehicle. The problems that were supposed to be fixed prior to me taking possession of the vehicle on Friday are as follows:
• Power Steering makes whining noise
• Malfunctioning Turn Signals
• Malfunctioning Hazard Lights
• Exhaust system is loose/dragging
• Suspension/wheel bearing makes grinding noise
• Brakes grinding
• Low tire pressure
• Power Mirrors are not functioning
• Inside Dome light is disconnected from headliner which exposes wires
• Leather is worn and disconnected from dash board
• Doors squeak when opening
After driving the vehicle off of the Curtis Auto Sales lot, I noticed that the mechanical and cosmetic problems still existed. I tried to return the vehicle to Curtis Auto Sales on two occasions; Saturday, February 21, 2009 and Monday, February 23, 2009, due to failure to repair the mechanical problems. Dan Wing told me that I could return the car but that my deposit would not be refunded, I would have to pay the rest of the contract, and that Curtis Auto Sales does not provide a return policy. This information was not disclosed to me verbally or in writing when I signed the contract on February 19, 2009. Curtis Auto Sales also does not display any signs that make this clear to buying customers.
The purpose of leaving the vehicle after purchase was so Curtis Auto Sales would repair it to a safe driving condition upon delivery to me. I understand that the warranty only covers certain items however; upon purchasing the vehicle, Curtis Auto Sales promised repairs to me. Otherwise, I would not have left the vehicle on the Curtis Auto Sales lot after purchase.
The only repair that Curtis Auto Sales made to the vehicle was fixing the tire pressure, which is why I want to return the car. No invoice was provided for these repairs during my first attempt to return the vehicle on Saturday, February 21, 2009. I asked the Curtis Auto Sales mechanic for an invoice and I was told that I could not receive one until Monday, February 23, 2009. Even after my request for an invoice of repairs and parts, I did not receive an invoice until it was demanded on Monday when I tried to take the vehicle back for the second time. It took more than 10 minutes for the mechanic to provide me with an invoice of the repairs, which I have reason to believe was falsified. Attached is a copy of the invoice. I find it hard to believe that they were able to fix all the problems with the vehicle in 2.4 hours, especially in light of the fact that these problems still existed after I took possession of the vehicle. I gave Curtis Auto Sales the opportunity to deliver a safe vehicle to me and they failed. As a result, February 23, 2008 during my attempt to return the vehicle in rush hour traffic, I was almost involved in an accident trying to change lanes with a malfunctioning turn signal. My safeties, as well as the safety of my unborn child have been put in danger as a result of this vehicle.
Curtis Auto Sales has not complied with the terms of the warranty. I cannot afford to pay for the vehicle and make the repairs that were supposed to be fixed prior to me taking possession of the vehicle.
Cc: Better Business Bureau
Curtis Auto Sales, Inc.
Bureau of Motor Vehicles