Culver's review: Problem resolution and food quality

My boyfriend an I went thru the drive thru at Culver's in Phoenix Az off Metro parkway. We got our food after a considerable wait in drive thru. That's ok as I have no problem waiting if it means fresh made. We do not live in the area nor do we get to that area often. We had 1 more quick stop to make before we started the 90 minute drive home. So we did not begin to eat our meals til we hit the interstate. Once I got his food situated and was ready to eat myself we were a considerable distance from the Culver's. We both ordered the 4 piece buffalo chicken tenders meal and a side of large cheese curds. The tenders were all gristle and couldn't even bite thru them. I immediately called the location and the manager I spoke with said they were having alot of complaints on the buffalo ones and he would refund our order and replace it with whatever meals we wanted instead. I told him we were already a good distance away and he said he would put it down in a book and all we had to do was let them know when we came back. I told him we rarely were in the area and he said that wasn't an issue that it would be there whenever we came back. That was roughly 4-6 months ago. We stopped in today and the manager on duty was extremely rude and said nothing is kept past a month. I don't remember 100% the managers name who told us time wasn't an issue but I thought it was Kevin. The rude little female manager kept talking over me repeating "we don't have a Kevin, nope can't help you". I love the curds but with management that have no social skills or class I will never go back to any Culver's and I will voice my experience on every platform available