Culver's review: Chop steak platter

Hi, On 03/14/2022 at 7:19pm, I drove thru Drive Up and ordered a Chop Steak Platter with EXTRA MEAT PATTY.

I got home and began eating my platter and realized ONLY ONE CHOP STEAK.

I tried calling the next day and couldnt get an answer. Finally , today I called and explained to the lady what happened and even asked if at this location, did they use an extra patty or make the one BIGGER? I was told: " well, NO ONE ORDERS THAT PLATTER HERE MUCH LESS AN EXTRA PATTY" I said ok but I ordered it AND I didnt get an extra patty.

She said, " well NEXT TIME IT HAPPENS, call us and we will fix it.

Ummmmm, What about this time? This is the reason I am calling.

I was told the same thing...Next time.

I just moved to this part of town. This is a different location than I am used to going to. My wife loves the Fried Fish and I love the Chop Stead, Extra Meat!

I guess I cant go to this location.