Cult Beauty
Reviews and Complaints

Ordered 3 items for my daughter birthday Claire Monfared on 3rd of march
item [protected] [protected] [protected] still not recieved post office keep saying will be delivered twice nothing been delivered they say they have tried to deliver no one was in not true there are 4 people leave there and they all work from home they say is ready for collection at Finsbury Park CSP to collect when my daughter go there the lady in post office say there is no parcel to collect. This is not good to anybody and your business .Kind regards, Hossein Monfared

This company is a real letdown. If you have any issues with your order or need a refund, be prepared to wait a long time and get really annoyed. I ordered something a month ago and asked for a refund. They said it would be done in 48 hours... but now it's been a whole month and I've sent them 20 messages and still no refund. I would recommend avoiding this company. They do have a good range of products, but there are other websites out there that offer the same things and treat their customers better.

I gotta say, I'm pretty peeved with Cult Beauty right now. I was browsing their website, eyeing up some sweet items that I wanted to add to my collection. But when I went to checkout, I was hit with a nasty surprise - turns out they don't ship to the US! What the heck, man? Why didn't they tell me that before I wasted my time adding stuff to my cart?

And it's not just that - nowhere on the website does it say which brands can't be shipped to the US. Like, come on, Cult Beauty, give us a heads up! I'm so disappointed right now. This is easily the worst shopping experience I've had on a UK website.

Honestly, I'm tempted to give them negative stars if I could. It's just so frustrating to have your hopes up and then have them dashed like this. And to top it all off, there's no explanation for why they can't ship certain items to the US. Ugh.

Overall, I'm just really disappointed with Cult Beauty. They need to step up their game and be more transparent about their shipping policies. Don't waste your time like I did - if you're in the US, look elsewhere for your beauty needs.

My experience with Cult Beauty was not great. At first, everything seemed fine when I placed my order. However, when I needed to return some items and get a refund, things went downhill. I returned two items at the end of November and have been trying to get my refund ever since. I've contacted their chat reps many times, but all I get are apologies and promises that I'll get my refund soon. Unfortunately, nothing ever happens.

It's frustrating that the "finance team" responsible for processing refunds cannot be contacted directly. It feels like they're hiding behind a wall and making it difficult for customers to get their money back. I've lost 150? in this process, and it's disappointing that a company like Cult Beauty can still be in business despite such poor customer service.

I hope that Cult Beauty can improve their refund process and make it easier for customers to get their money back. It's important for companies to prioritize customer satisfaction and make things right when mistakes happen. Until then, I'll be hesitant to shop with them again.

I ain't gonna lie, I had a pretty bad experience with Cult Beauty. I dropped a hundo on some beauty products about a month ago, but the package never made it to my doorstep. Apparently, the delivery folks lost it as soon as they got their hands on it. I've been trying to get in touch with customer service for over two weeks now, but they ain't been no help at all. They keep telling me to wait "just a few more days," but it's been at least ten working days and still no sign of my stuff. And get this - they won't even give me a refund because they think the package might still show up. Like, seriously? The tracking code ain't even working no more, so I don't know what they're waiting for. Overall, I'm pretty disappointed with Cult Beauty and I don't think I'll be shopping with them again anytime soon.

I recently got an order from Cult Beauty and it was a bit of a bummer. I was supposed to get 4 items but they were nowhere to be found. And to make matters worse, 2 of the items that I did receive were damaged. I mean, come on! I had to pay for shipping and customs on an order that wasn't even correct. And when I reached out to customer service, they were not helpful at all. They made me sign some legal document saying that I was telling the truth about what happened and I had to send them pictures and messages. It was such a hassle!

In the end, they didn't even replace the missing items and only gave me a partial refund for the damaged ones. I was so disappointed. I should have known something was up when I saw that you can't even call them and the live chat is always disabled. What kind of customer service is that? It's just not right.

Overall, I would not recommend Cult Beauty. Their customer service is terrible and they don't seem to care about their customers at all. It's a shame because they have some really great products, but it's just not worth the hassle. Save yourself the trouble and shop somewhere else.

This website, Cult Beauty, is pretty cool. They've got a lot of different things to choose from and the prices seem pretty good too. But, I gotta say, I had a bit of trouble actually buying anything.

I tried to place my order like 10 times over the course of a whole week. Every time, I'd go through all the steps on the website and it would say "thank you for your order" and give me a number. But then, like 5 minutes later, I'd get an email saying they couldn't process my order. So frustrating!

I tried to get some help from their support team, but all they told me was to try again with the right info. They also said to clear my browsing data, which I did, but it didn't help. I just kept getting the same error message.

After the 10th time, I was so over it. Plus, some of the stuff I wanted to buy had sold out by then anyway. What a waste of time!

I put in my order on the 5th of October and was eagerly waiting for it to arrive. However, after a whole month of waiting, my package never showed up! I was so disappointed and frustrated that I decided to request a refund of about 300 aed. After waiting for what felt like forever, I finally received an email from the Cult Beauty team saying that my refund had been processed and that it would take 10 days to show up in my account. But guess what? Those money never came back to me! I was so upset that I decided to reach out to them on Instagram to see what was going on. They told me that they had sent my request to their finance team and that they would update me once they received an answer from them. But after waiting for another two weeks, I still hadn't heard anything from them. I tried to contact them again, but it seemed like I was talking to a robot because they kept asking me for my details over and over again. To make matters worse, their live chat stopped working and I couldn't get in touch with anyone from their team. I was so frustrated and angry that I decided to warn others not to order from them. Trust me, you'll never see your item and you'll end up losing your money! It's been three months now and I'm still trying to get my money back, but it seems like there's no chance of that happening anytime soon. So, if you're thinking of ordering from Cult Beauty, think again!

I gotta say, Cult Beauty is my go-to online shop (I'm a level 3 customer, no big deal). But dang, their customer service needs some serious work. I mean, where's the live chat? It's always greyed out and unavailable. And don't even get me started on the app messages - it takes a day or two to get a reply, and it's always from a different person who doesn't seem to have read the previous messages.

I left a review on here before and was promised that someone would contact me to discuss my experience. Guess what? That never happened. So disappointing.

Look, I love everything else about Cult Beauty, but this is just unprofessional. You guys are a top-notch company, so why can't you get your customer service together? Until that happens, I can't give more than one star.

But seriously, if they can fix this issue, I'll be a customer for life.

Let me tell you about my experience with Cult Beauty. I was so excited to receive my order, but unfortunately, Hermes left it on my front door without my permission. As you can imagine, it got stolen. I was so disappointed and frustrated with the situation. The driver didn't even let me know that he had delivered it, so I had no chance to reschedule.

I reached out to Hermes, and they responded to my email with an apology and the next steps. They informed me that Cult Beauty would resend the parcel and claim a refund from them. However, after approximately 10 emails and reaching out on all available platforms, I still haven't received a response from Cult Beauty customer service. It's really sad because I used to enjoy ordering from them in the past.

But wait, there's an update! Cult Beauty finally responded to my email, but unfortunately, they cannot issue a replacement because there is no shipment or tracking number. Instead, they offered me a measly £5 credit as a goodwill gesture. Are they kidding me? I provided all the tracking details, and now they're offering me a tiny credit that won't even cover the cost of my stolen items.

To make matters worse, they recently changed their website, and it's a total mess. It's so frustrating to navigate, and it's making my already bad experience even worse. I'm so disappointed in Cult Beauty's customer service, and I don't think I'll be ordering from them again. It's such a shame because I used to love their products, but their lack of care for their customers is a huge turn-off.