The complaint has been investigated and
resolved to the customer's satisfactionResolved CUCAS — Poor Service
resolved to the customer's satisfaction
CUCAS is a website that is intended to assist foreign students wishing to attend Universities in China. However, my experience was that CUCAS does not act on a timely basis to delivery acceptance letters, nor does it assist students with securing housing through the university. I received an acceptance letter from a University only one and one half months prior to when school was to begin. Additionally, although I had reserved housing through CUCAS's reservation system, the university did not reserve a room for me and CUCAS did not inform me that I did not have housing until two weeks prior to when school was to begin, and only informed me about this after I had contacted them to confirm housing. I would not recommend applying through CUCAS, although the website itself is useful and informative.