Crossroads Treatment Center review: Worst institution

The staff were rude and did not show any compassion toward the patient or consideration for the family members. Family members were worried and did not know where the patient was. The patient asked numerous to call family and was refused because the patient could not retrieve their phone to retrieve a phone number. Patient stated a male employee entered her room not dressed professionally and startled patient when being approached. Patient was confused and scared. And asked for them to step away from her. We are upset that this facility did not allow her to call family memebers as the family was very concerned of her well being. This institution should not exist if they cannot treat people with respect and give them their dignity. Our family was looking all over the place for this individual and the institution kept refusing the patient to allow them to call and let us know she was okay. Horrible experience!