Promises Behavioral Health’s earns a 1.0-star rating from 0 reviews and 4 complaints, showing that the majority of clients are dissatisfied with treatment and care.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I had to pay $500 to Promises Behavioral Health LLC in February 22
I had to pay $500 to Promises Behavioral Health LLC in February 22. I arranged to pay $116.67 from my card, but they took 5 payments of $83.35 which is too much. They owe me $83.35, but it's been difficult to get my refund. Nobody seems to know what's happening or what others are doing. They told me it will take 6 to 8 weeks to get my money back.
Promises Behavioral Health LLC charged us for room and board in advance, which we paid on the same day
Promises Behavioral Health LLC charged us for room and board in advance, which we paid on the same day. However, our loved one was discharged after only two days, and we have been unable to get a refund for the unused balance. Despite making 25 phone calls, sending numerous emails, and participating in conference calls with Sam, William, Minekiya, Jill, Paula, and others, we have been unable to get this issue resolved. We have been trying to correct the billing error since June , spending over 20 hours on calls and emails, but nobody in the billing department seems to know what they're doing. We just want a receipt showing that we have paid in full, so we can put this behind us.
My wife went to Promises Behavioral Health (aka The Ranch) and they charged $17,500 for 11/16-11/22 and $12,500 for 11/23-11/28
My wife went to Promises Behavioral Health (aka The Ranch) and they charged $17,500 for 11/16-11/22 and $12,500 for 11/23-11/28. But they got denied because they didn't ask for an extension. Promises was told to appeal but they didn't. They gotta write an appeal or they can't charge us. They overcharged us by $3,600 and they know it but they won't call us back or give us our money back.
Is Promises Behavioral Health Legit?
Promises Behavioral Health earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Promises Behavioral Health has claimed the domain name for promisesbehavioralhealth.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Promisesbehavioralhealth.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Promisesbehavioralhealth.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a promisesbehavioralhealth.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
However ComplaintsBoard has detected that:
- Promises Behavioral Health protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Promises Behavioral Health has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
I paid Promises Behavioral Health LLC $307
I paid Promises Behavioral Health LLC $307. My insurance had no deductible and I was told I wouldn't pay more than $307 for treatment. I have documents to prove it. A customer complained to ComplaintsBoard.com about deceptive billing practices. I had the same experience of receiving bills with no details. My first bill was on 3/17 for $2059. I called and was told it was an error. On 5/14, I received blank bills for $1214. I left a message but got no response. I complained to the compliance officer about this and other issues. There are many shady and illegal practices going on. It took multiple demands to get any billing information, and they didn't include all claims. Dr. *** billed my insurance three times as an out-of-network provider. I was told the 15-minute appointment for medication management was part of residential treatment. One claim is fraudulent as I didn't see Dr. *** that day. I left halfway through the program due to violations of patient rights. They refuse to give clients their records. Insurance companies paying $74,000 for vulnerable people to be abused for 30 days is a crime. Don't send your loved ones here. More to come.
Overview of Promises Behavioral Health complaint handling
-
Promises Behavioral Health Contacts
-
Promises Behavioral Health phone numbers+1 (844) 875-5609+1 (844) 875-5609Click up if you have successfully reached Promises Behavioral Health by calling +1 (844) 875-5609 phone number 0 0 users reported that they have successfully reached Promises Behavioral Health by calling +1 (844) 875-5609 phone number Click down if you have unsuccessfully reached Promises Behavioral Health by calling +1 (844) 875-5609 phone number 0 0 users reported that they have UNsuccessfully reached Promises Behavioral Health by calling +1 (844) 875-5609 phone number
-
Promises Behavioral Health address103 Powell Ct Suite 100, Brentwood, Tennessee, 37027-7046, United States
-
Promises Behavioral Health social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 05, 2025





Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!