Crazy cameras — £160 GBP sent for camera, only a camera sent. Company will not refund despite sending photographic evidence of item and invoice sent
I sent £160 (GBP) to this Company which is advertised using the UK web site above for an underwater camera on the 24th of August this year. I received a camera case and a week later a DHL customs invoice showing declared value as 37 dollars. After weeks of trying to call number given and leaving messages and getting no reply, sending countless e mails including (at their request) photographic evidence of both camera and invoice, they have stated that they did not send only the camera case and will not refund. I do not know what to do now. I have contacted the Better Business Bureau and they confirmed having received my e mail but have heard nothing since.
I am appalled that this Company are being allowed to trade in this manner, nowhere in the web page are you made aware that you are dealing with an American Company and the Customer Service is non exsistent. There are forums with pages of similar stories. I woul appreciate if you could do anything to help