The complaint has been investigated and
resolved to the customer's satisfaction
Conexisterrible service

Conexis is the most disorganized and unethical company I have ever worked with. Because my former employer contracted with Conexis to administer Cobra benefits I have had to go through hell for the last five months. Now they have said they did not receive my last premium payment which cancels our insurance benefits. I mailed it from the local post office and know that it was received by them because it was never returned to me. I had the postman hand cancel the letter so there would be no question of the day it was mailed. I received a cancellation letter last week and called in a panic four times that day. I asked for an investigation to be opened and then was told I would receive a call within 24-48 hours. I never received a call back so I called back the next day and the automated line said I was "continuing coverage". I spoke to a representative named "Alex" and was told that "yes, they received my premium, postmarked July 1 and that I have continuing coverage." Today, Saturday, I received a letter saying I was "cancelled". My husband is scheduled to have knee replacement on Monday morning at 5:45 am. I can not call their offices until Monday morning at 5 am my time. What am I supposed to do now? This company is playing with peoples health and financial welfare. How can they be so negligent? I am beside myself and so worried about our future.


  • Na
    Nanette Franz Oct 22, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I've paid them almost 1200.00 for two months of health care continuation. They swear they've told UHC and Express Scripts that I'm covered under cobra. So far, despite polite form responses to my complaints, I cannot get my scripts. Cannot wait until my new insurance kicks in. Scholastic Book Fairs, your choice of administrators blows.

    0 Votes
  • Lu
    LucillaD Sep 01, 2018
    This comment was posted by
    a verified customer
    Verified customer

    It is now January 17th and the funds have not been added to my card. I have called four times and got the same answer.."tomorrow or 48 hours". Customer service is horrible. Just tell me the damn truth!! I have bills to pay. If I have a time given where I can only use this money then make it available!!

    0 Votes
  • Jm
    JMC2016 Feb 23, 2016
    This comment was posted by
    a verified customer
    Verified customer

    They are too frustrating, Canned answers no action. I filed a complaint with the DOI this am

    0 Votes
  • Ma
    marie1986 Jan 19, 2011

    That is not Dee Dee's correct line. She works in Orange at a (714) 567- number, but she is amazing!! Word and Brown help desk Orange will get you to her.

    0 Votes
  • Mi
    misssusan484 May 27, 2010

    For help call V.P. Dee Dee at [protected] She figured out my 'problem' in one day.

    0 Votes
  • Lo
    looki54 May 17, 2010

    I am an ex employee. You people are complaining to the wrong company. You need to go to Word and Brown...they are they greedy high while you sit in a trashy clinic trying to get a flu shot with no coverage.. Word and Brown in california.. they are HUGE... do business with Anthem.. Helping make people mirable... believe me when I say they care NOTHING about you guys... only your employer or, x employer.. who as we know.. cares nothing about you

    soryy i screwed you guys for 5 years but. I needed a pay check just like you

    0 Votes
  • Ji
    [email protected] Mar 19, 2010

    I feel your pain. They may be having Corporate Cash Flow problems which both causes them to collect monies without acknowledging your payment or they have another approach to conserving cash which is to claim to have not received reimbursement claims to conserve costs. Call your HR Benefits Office and post a complaint on the Better Business website for the respective State.

    1 Votes
  • Rs
    rshuman Dec 21, 2009


    LOL- It cracks me up that you worked for Conexis because your answer is so typical of their culture. You would think a persons desperation for health care is "too funny"? The Conexis Web sites states 24-72 HOURS- not business hours. FYI- The BBB has Conexis listed as a C- in customer satisfaction- I am in HR and they are a nightmare to work with- If there are an benefits administrators out there- and you care about your employees stay away from this company.

    0 Votes
  • Di
    dizzy1988 Nov 14, 2009

    this is too funny. im a former employee of a conexis and have help my opinion inside for quite some time. 85 percent of "issues" we have are because you either wait till the last minute to send your premium and expect it to be there and processed in two days or because you didnt take the time to read thr notice. NEWS FLASH! YOU ARE NOT THE ONLY PARTICIPANT!!! WE STATE, 24-72 BUSINESS HOURS, KEY WORD HERE IS BUSINESS HRS. MEANING 3-5 DAYS!! Leason learned, dont wait till the last minute.

    -1 Votes
  • Co
    Cove45 Oct 15, 2009

    I too have spoken to Alex this week. I made the payment with 2 weeks to spare - check free automatic online banking. Got check number and confirmation number from them - have not had check returned. I think they threw it away so they could cancel my policy -- I had quite a few claims last month. How can this be fixed - have spent several days trying to get it resloved and they keep saying it is a Federal Law to cancel for non payment.
    How did you get help? Sounds like you are making progress...

    Good luck with it.

    0 Votes
  • Ag
    AGH! Aug 29, 2009

    I have been going through the same thing for months. All of the complaints that I have been reading are all so familiar to me. They hang onto check for weeks, yet cash ones mailed at a later time right away. I called and spoke to a mgr at one point and she said, "Wow, they really messed up with this account, I'll call you back in the next two days". She of course did not and I kept calling and leaving messages for her. They have almost $2, 000 of my my money, yet I can not go to the Dr or dentist because I am told I have coverage one day, and then told (or receive cancellations notices -all with different dates) another day. I am appalled! The US Dep[. of Labor has bben eager to help, but it is still not over. We thought that it was, but the are now sitting on 2 of my checks that i mailed out over a week ago totaling almost $1, 700. I assume to make me late?! But why!!? Why would they want to do this to people and create headaches for themselves? To get our $ late after months of battling while we are not allowed medical services during that time so they don't have to pay out to the medical practices. Ah ha!

    Someone really needs to start a class action law suit, I don't have time for this... but will need to jump on bord if it is lined up!

    1 Votes

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