Zaful / clothing
zaful.com Buyer Beware!!
I ordered a Shawl Neck Gray Wool Coat which popped up on a face book add. The price was right so I took my chances. It took nearly 3 weeks for delivery and when it arrived it was too small for me. Very tight, short sleeves and small through the shoulders. The size guide did not reflect the “actual size” I received.Thinking it would be a simple return for exchange turned into more trouble than it is worth. They requested a detailed report & pictures showing measurements, which I provided, showing it was 2” smaller than size chart. They apologized saying they were unable to replace. They offered an $18 store credit but only a fool would make the same mistake twice.
Zaful Customer Care's Response, Jun 10, 2016
Let me start by apologizing personally for your experience.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us from Mon-Sun 07:30 to 18:00 (UTC +8) on our USA helpline number: 1-720-346-9332.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complain from complainsboard".
Zaful Customer Service
More Zaful Complaints & Reviews
- Zaful.com - I returned the whole order, but haven't received refund 
- Zaful - zaful will not take my credit card 
- Zaful - no tracking and late delivery (over 1 month) 
- Zaful - I have not received my order 
- Zaful.com - they deliver orders too slowly 
- Zaful - avoid this disgusting company!
- Zaful - bad company!
- Zaful - do not buy from zaful!
- Zaful - stay away from this website!
- Zaful - bathing suits