[Resolved] YuppTV.com / next month charges before current month membership expiration
I subscribed to Roku High Quality Mega Telugu Pack on Oct 24th, 2010 and it is supposed to expire on Nov 2nd. I wanted to cancel my next month membership(Nov 2nd-Dec 2nd) before the current membership expires as there were lot of buffering issues.
The Expiration date for your package is 11/2/2010 12:00:00 AM"
On Nov1st 10 AM, I got an email saying that your memerbship is renewed. How can they renew my membership on Nov 1st, if it is expiring on Nov 2nd?
Order Number: EQCP6A262301
Authorization Code: 111111
Transaction Date: 01-Nov-10 07:02 AM
Transaction Amount: 19.99
Zip Code: XXX
I logged into my account on Nov 1st to cancel my membership and this is what I see
Dear Customers, This is for your kind information that your subscription Renewal is in process. so please wait for complete transaction process. Inconvenience caused is highly regretted!
I chatted with Agent chat to see what is going on. I asked her to cancel my membership immediately and this is what she said
ok, please follow the below steps before 1st or after 3rd to cancel your account, because due to transaction process, cancellations are not happen on 1st, 2nd, and 3rd of every month
So the chat agent confirmed that I will be charged for Nov 1st, 2nd and 3rd even though I wanted to cancel on Nov 1st (before my next month membership starts)
This is what Yupptv website says about cancellation
How do I get the refund ?
» You may terminate your subscription at any point of time or for any reason and YuppTV ensures that your credit card will be fully reimbursed.
This is very shady practice and they are breaking their own terms and conditions mentioned on website.
I want complete refund of $19.99 for the month of Nov 2nd - Dec 2nd.
Yupptv.com customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.
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