The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

[Resolved] YuppTV.com / next month charges before current month membership expiration

1 United States Review updated:

I subscribed to Roku High Quality Mega Telugu Pack on Oct 24th, 2010 and it is supposed to expire on Nov 2nd. I wanted to cancel my next month membership(Nov 2nd-Dec 2nd) before the current membership expires as there were lot of buffering issues.

##
The Expiration date for your package is 11/2/2010 12:00:00 AM"
##

On Nov1st 10 AM, I got an email saying that your memerbship is renewed. How can they renew my membership on Nov 1st, if it is expiring on Nov 2nd?

##
Order Number: EQCP6A262301
Authorization Code: 111111
Transaction Date: 01-Nov-10 07:02 AM
Transaction Amount: 19.99
Name: XXXXX
City: XXX
State: NJ
Zip Code: XXX
Response: Approved
##


I logged into my account on Nov 1st to cancel my membership and this is what I see

##
Dear Customers, This is for your kind information that your subscription Renewal is in process. so please wait for complete transaction process. Inconvenience caused is highly regretted!
##

I chatted with Agent chat to see what is going on. I asked her to cancel my membership immediately and this is what she said

##
ok, please follow the below steps before 1st or after 3rd to cancel your account, because due to transaction process, cancellations are not happen on 1st, 2nd, and 3rd of every month
##

So the chat agent confirmed that I will be charged for Nov 1st, 2nd and 3rd even though I wanted to cancel on Nov 1st (before my next month membership starts)

This is what Yupptv website says about cancellation

##
How do I get the refund ?


ยป You may terminate your subscription at any point of time or for any reason and YuppTV ensures that your credit card will be fully reimbursed.
##

This is very shady practice and they are breaking their own terms and conditions mentioned on website.

I want complete refund of $19.99 for the month of Nov 2nd - Dec 2nd.

CC: bbb.org

  • Resolution statement

    Yupptv.com customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.

Na
Sort by: UpDate | Rating

Comments

  • Su
      12th of Feb, 2011
    +2 Votes

    I also had same experience with YuppTV. I sent several emails and chat with them to cancel my account and remove my credit card information from their system with NO LUCK.
    1. You cannot cancel membership on YuppTV.com
    2. You cannot remove credit card information from YuppTV.com
    3. You cannot reach Billing department either on Phone or Email.
    4. The worst customer service I ever had in my life.
    5. I strongly suggest everyone out there to be more cautious.

  • Gl
      10th of Aug, 2011
    0 Votes

    Even I had the same issue with Yupp customer service. Never responds to my email and my credit card information is with them. I should have taken proper care before subscribing to this idiotic service.

  • Ra
      25th of Aug, 2011
    0 Votes

    I have been using for sometime and i had no problem in their service. In between i had disconnected once also and it was easy and smooth. Again i had subscribed to YUPPTV. The quality of service is also very good. Also they are having maximum number TV channels and packages.

  • Ms
      13th of Oct, 2011
    +1 Votes

    I am having the same issue. How to cancel it? They gave me a email cancellation@yupptv.com and it does not work. Very bad people. Afraid these are run bad extreemist in pk.

  • M1
      15th of Nov, 2011
    0 Votes

    Hi guys.. Dispute your CC transaction with your credit card company, definitely you will get solution. If everyone started to dispute their CC transaction, if they have been charged after cancellation of subscription, on a long time - definitely YuppTV will get wrong reputation with CC companies...

  • Yu
      29th of Nov, 2011
    -1 Votes

    WORST Customer service. NO respect to customer. They things they can survive with any way.

    Choose the other services. I would pay more for other provider than YUPPTV. THE F...TV

  • Ra
      30th of Nov, 2011
    -1 Votes

    I have been trying to cancel my account since yesterday. The online live support chat agent was pathetic. He couldn't communicate anything coherently. Cancellation cannot be done online or through these agents. He gave me an email cancellation@yupptv.com. So far .. no reply to my cancellation request email. I have read people saying how the cancellation cannot happen on the first 3 days of the month. I have notified them on the 29th. If they still charge my card on the 2nd I am gonna dispute it with my card provider and probably try to raise a complaint with the BBB.

    BTW the service was good until 3 days ago when some of the channels went out. Also the channels are not live - they are exactly A WEEK OLD. Their phone service is non-existent. I have tried many times. Even the 24x7 live chat support is offline during day time !!! and you are asked to leave a message.

  • Yu
      25th of Dec, 2011
    +1 Votes

    Dear Sir, we are extremely sorry for the inconvenience caused to you. Please provide us your YuppTV login id. I will immediately arrange a call to get the issue resolved.
    Regarding the live channels, all are channels are Live. We provide them at Live (IST), Live (CST) and VODs. Only Star Vijay channel is International channel which is a regular channel available through out USA. If you will compare that channel with India than you might find some difference as both the channels are completely different.
    Please send us the details at support@globaltakeoff.com, we will call you to get the issue resolved immediately.

    Thanks & Regards,
    YuppTV Support

  • Yu
      25th of Dec, 2011
    +1 Votes

    Dear Users,
    We have seen that few of our customers had some bad experience with our services.
    We accept that till few months ago we were not able to provide good after sale services but with the help of your valuable feedback today we have a very good and efficient time available 24/7 to help all our customers. YuppTV has always been a customer focused company. If you have any grievance or any feedback for us please let us know at support@globaltakeoff.com
    I promise you will get a response within 48 hours.

    Thanks & Regards,
    YuppTV Support Team

  • Ma
      2nd of Jan, 2012
    0 Votes

    I had the same experience with them and I don't know why people are not taking them to court for this. They are violating terms and conditions and should be penalized for the same. Why should the service be forced on me if your system cannot handle cancellations on some particular day! This is the first time that I've heard of such thing considering the fact that I have about 7 years of billing developments background.
    Worst business, worst customer care!!

  • Yu
      2nd of Jan, 2012
    0 Votes

    Dear Sir, We never force our services to consumers. Its true that we cannot cancel package between 1st to 3rd of any month but we will give you the refund from the date you have asked for the cancellation. If you have asked to cacel your package on 2nd jan say, we will cancel your package on 3rd but provide you the refund from 2nd itself. If you see you are the one getting benefit here. You are getting a day of service free of charge. Please let us know your login id at support@globaltakeoff.com and we would do the needful. IIf you find this reply helpful, I would really appreciate if you can upload a positive comment in this thread.

    Thanks & Regards,
    YuppTV Support Team

  • Pa
      29th of Feb, 2012
    -1 Votes

    These crooks seem like a scam. I've asked for cancellation as well three days ago. But there is no response. They will continue to charge you. Pathetic ###

  • Vi
      3rd of Mar, 2012
    -1 Votes

    Hi People,
    There is a particular process for every thing. and this is a great task that we can watch the india channels across the world, so please get in touch with the correct person the Tech team are customer service reps, so that they can resolve the issue.
    Mail them the information and they will get back to you for sure.

  • Ss
      1st of Apr, 2012
    0 Votes

    The same story here. No cancellation on 1st to the 3rd of every month, and then the person I chatted with - Charan - says that there will be no refund either. I will be charged for the entire month. Complete nonsense.

  • Vi
      2nd of Apr, 2012
    -1 Votes

    Iam sorry friends that i was confident that YUPP TV (Global Take Off) will take care of the issues, but i will not infact it can not do so.. as per the information from the employees of YUPP TV i heard that the services will be shutting down by end of MAY 2012. the company is in to losses and the employee salaries are not paid in time. Incase if you YUPP TV is not cancelling your account please file and case in Paypal and they will reverse the amount.
    YUPP TV promised that we can cancel the subscription any time, i heard that after kushal (manager) and swapna leaving YUPP TV the situations are very bad. so cancel your subscription and move to reliable IP TV are Dish TV. its a suggestions and please inform your friends that they can cancel the package and incase the YUPP TV is not cancelling your account then charge it from paypal. dont trust this YUPP TV. the customer service sucks and people will suffer..

    so friends becare ful and dont pay any amount...

    Thanks ... visesh.k

  • Pe
      3rd of Apr, 2012
    0 Votes

    Hello Folks!
    I have been using YUPP TV since 3 years now and recently they have added few Hindi channels as well. I personally know few technical support employees, they have always been helpful with all the issues. At times they have been generous to extend my packages also with out any cost. I am not sure how did our friend Visesh came to so many nasty conclusions and know so much about companies employees and even its business. Why would a company purchase more contents such as Zee Tv and few Start channels. Anyways there are few people who uses wrong practices to demote its competitor or try to rubbish things.

    Suman

  • Bh
      3rd of Apr, 2012
    0 Votes

    I have been a customer for yupptv.com from last 2 and half years. i think its a great service. Can any one of the guys complained here can give me another websites where i can watch TV channels on all devices like xbox, ps3, iphone or any device with a single account. I think yupptv is the only unique service which provides all those things. When coming customer care. I never had chatted with them in last 2 years, bcase i have no issues to chat. One guiy claimed that there is no money with yupptv. But i cannot understand, if there is no money how can advertise their product. any telugu site or tamil site i go i can see the ads of yupptv.com only . Last but no the least is their any other company which provides telugu, tamil, kannada, malayalam, hindi, english, bangla languages.

  • Gv
      8th of Aug, 2012
    +1 Votes

    There are a bunch of people promoted by some competitors who are spreading wrong messages here in this board. I've been a customer of YuppTV for the past 2 years and have absolutely no issues with their service.
    I have also tried other services like Channel Live, Watch Sun TV etc, and nothing comes close to the quality of YuppTV.
    No one else provides Video On Demand of programs telecast-ed in the last 1 week/10 days.
    No one else provides such a high quality streaming.
    No one else provides Both Live and Time-shifted feeds of almost all the channels.
    You cannot watch any other providers streaming in devices like Sony Streaming Player, Samsung/Sony/LG/Panasonic Smart TV as well as Blu-Ray players. They are also available on PlayOn.
    With the recent Roku-Dish deal, everyone else has run out of business, but YuppTV will sure survive because they are available on almost all the Smart devices.

    Reach out to the right person to get your issues resolved.

    Agreed, their system seems to have issues cancelling in particular day of the month. But their own support people have responded in this thread that, even though there is such restriction, they will be providing refund from the day you indeed wanted the cancellation to take place.

    There are a few fellow friends who have come up with the same original complaint, despite such a polite response from the concerned team.

  • Wa
      8th of Aug, 2012
    -1 Votes

    months: http://www.linkedjdlksfjldksjfldksjflksdjlfkdsjdlksdin.com/profile/viewasdfadsfadsfasdf?id=160171712&authasdfadsfadsfadsfdsfadsType=NAME_SEadfadsfasdfdaARCH&authadsfaasdfToken=wrxu&locadsafasdle=en_US&srchid=343djasklfjdslkjadljfaldsjfldksjflkdsjflkdjflkjdsklfjasdlkfjasldkjfldskjfdls324234132432j4h32kjh4k23jh4kj32h4kj23hk4j23kldfadskjfo2394djfadsjflkadjflkasd

  • Da
      10th of Aug, 2012
    0 Votes

    yupp tv is the worst i have ever seen there service.

Post your comment