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4.2 443 Reviews

YuppTV Complaints Summary

347 Resolved
96 Unresolved
Our verdict: You can expect a very good level of service from YuppTV. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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YuppTV reviews & complaints 443

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3:46 pm EDT
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YuppTV tamil platinum pack

I have Tamil Platinum package with Yupp TV which is inclusive of Star Vijay, and when I tried to view his channel this Morning I don't see it anymore. This has been removed without any prior notice, I have my package valid until next year. This is highly unacceptable. As such I was disaapointed that they air Bigg Boss Tamil a day later and now adding on to it they have removed one of most viewed channels "STAR VIJAY" I would like to terminate my subscription and
my money has to be prorated and refunded.

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Update by Rpriyanka
Oct 02, 2017 3:57 pm EDT

on top of it as I got hold of them on chat, as soon as I mentioned what my issue is the quit from chatting without saying anything and chat window turned to mail window. Very poor service.

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2:19 pm EDT

YuppTV start maa is stopped without any notice

Star maa channel is stopped without any notice. When tried to call customer server, it say "the line no longer in service". We already paid the amount for the whole year. Also, I filed a complaint. However, the complaint is closed without any resolution. I got a mail 1) with the complaint number 2) that someone will look into this and contact you 3) your issues is resolved, hence the ticket is closed.

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1:28 pm EDT
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YuppTV channels stopped suddenly with no prior notice fully paid for the yearly service

Star vijay which is our main purpose to switch from Dish to Yupp tv recently and paid for whole year for all the channels but it was stopped with no prior notice. When i tried calling customer service the number is disabled or blocked calls. Very Very worst company. Any one who looking for Yupp please dont purchase. Very worst customer service. I wanted to cancel the service but there are no way to contact them.
Any one who wants to purchase Yupp please look for other options do not purchase them.
Still their website package shows the channels are available to cheat new customers.

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1:43 pm EDT
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YuppTV yupptv

Removed Star Channels from the current subscription without providing prior notice or without giving any refund. i have subscribed for hindi telugu subscription for 1 year and which includes star maa, maa movies, maa comedy, star plus etc . from sunday morning all the star channels are missing from my yupp tv subscription .when i am trying to contact customer service no one is responding over phone or chat or email.

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11:55 am EDT
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YuppTV yupp tv service

I had subscribed for Tamil Platinum package since 05/30/2017. All of sudden, Star Vijay was removed from the package without any prior notice. I had called them several times to understand, seems they completely blocked all the incoming calls, chat messages. Unable to reach out to customer service at any standpoint. This is really useless service, poor customer care from YUPP TV.

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10:55 am EDT
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YuppTV product/service & password handling

I'm a user of Yupp TV and have been worried since the day 1 of my subscription. My complaints are:
1) Yupp TV does not have a proper password reset policy. I called the customer service center for password reset for my subscription and they were able to read out my password. This is a scary situation since anybody can misuse my ID and also my credit card information.
2) Secondly, they randomly add or delete channels without any prior information.

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9:27 am EDT
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YuppTV channels and services

I have taken the Tamil platinum along with the star Hindi to watch star channel programs. Now the star network is out of Yupp tv and they took money from me for the channels I cannot watch.
And the channels were removed without any prior notice.
The cheapest thing is the Customerservice number no more exists. Very bad.
Need my money refunded and get my subscription terminated.
My bad, I took yearly subscription. These guys are going to give me touch time for sure .

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3:16 am EDT
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YuppTV yupptv is directly taking my money from my bank account without any intimation

2nd Oct 2017
I have subscribed for 1 month Tamil package as I am residing in Malaysia.
Today i.e., 2nd Oct morning I got an SMS that amt 19.99 has been deducted from my account for YuppTV Subscription.
I am very much disappointed and Shocked! How can they Touch my Bank account without my approval or any prior Intimation?
I want to disable my account Immediately as I feel which is Insecure.
I do read the T&C that the Recurring subscription process will happen for next month. I thought it would be within my YuppTV account.
I need answer for this.
How can YuppTV can touch my Bank Account without any prior notice?
I didn't receive any email or SMS stating that we are going to Recurring the amount for 1 month subscription. I just got the SMS after deduction which is Insane.

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11:09 pm EDT
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YuppTV maatv and star tv not available anymore

Maatv and star tv channels are not available, what is the reason behind it? Both channels are pretty good and I subscribe the yupptv because of that? Why there is no notification sent to customers? Will these channels be in future? I hope most of the telugu and hindi subscriber will be mad by thus change and appreciate if u start adding these channels back
Thanks

SriImmaneni

Read full review of YuppTV and 37 comments
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Sasi Kanth J
, US
Dec 22, 2019 9:26 pm EST

All of a sudden, ZEE channels were disappeared from the channels list. Don't know the reason why.

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Sudheeer
, US
Oct 31, 2017 12:57 pm EDT

Same here. Lets file a law suit against YuppTV. I called up their customer care but they are not ready to reimbure for the hindi package. there was no communication from them too.

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Sunilnaidu
, US
Oct 29, 2017 5:18 pm EDT

We shipbuilding have been informed and this also calls for refund on the charges made. Very bad planning and customer service.

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Karthikeyan Rajasekaran
, US
Oct 19, 2017 6:45 am EDT

One of the worst service I never seen in my past.. Never go with YuppTv any more

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jaya neti
, US
Oct 17, 2017 11:18 am EDT

I am not getting it either. I do not care for other channels. What I subscribed is what I want. Anything other than that YUPPTV has to refund my money. It is not my problem if YUPPtv choose to disable MAA TV. Get back MAA tV or refund.

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Jai Bardhan
, US
Oct 13, 2017 6:51 am EDT

Just lip service. No one followed up after indicating they will email/call

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USA_Royal_Customer
, US
Oct 12, 2017 1:44 pm EDT

@YUPPTV CUSTOMER SERVICE: If it is a decision of the STAR Network to remove the channels, do we need to ask the STAR network for our refund?
It is your responsibility to renew your agreement with them to keep your promise to customers like us.

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RajaMacha
, US
Oct 12, 2017 12:17 am EDT

My wife is very upset because of removal of Maa channels ! Just ridiculous. And customer service is just not picking up the phone... Very bad customer service...

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venkaty
, US
Oct 10, 2017 8:46 pm EDT

Please provide the law suit, I will sign for it.

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SanRaj
, US
Oct 10, 2017 2:26 pm EDT

Same with us and we paid yearly subscription and these guys are not answering the calls and ready to refund any money

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11:02 pm EDT
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YuppTV subscribed channels went missing

Am a yupptv viewer for almost 3 yrs nd this year too i subscribed for 1 yr and tht too i went only for vijay tv package i.e., tamil gold star...Wherein from yesterday onwards star vijay tv is missing in our channel list..We just want star vijay back on our channel since I paid the full amount for next year else revert our money back. Without proper notification its illegal to make us pay for whole year. Will file case against yupptv if proper refund is not given.

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5:52 pm EDT
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YuppTV paid a year subscription for tamil package, they removed the channel i've paid for a yr! that's scam & ripoff

Hi, I'm a yupp Tamil customer.. I paid for a yr in advance for Tamil package.. now they removed more than 2-3 channel form the package and the package has only hand full of main channel which we paid for, they r bound to sun saving the channels we paid for under this aggrement and my invoice says some of the channel that's been removed now and that's NOT ok, there customer support number [protected] is NOT WORKING as of October 1'2017 after they sent an email saying they'll be removing certain channel.. it's a scam & ripoff to me cause.. they at least have to clarify customer and creed the charge for removing the certain channel.. simply having their customer service phone number feels very rude behavior which shouldn't be encouraged in a Democratic country like our USA.. Very Dissapointed by their behavior

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12:42 pm EDT
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YuppTV I had subscribed for teluguhindi silver 1 year package and now some main channels are gone

I am long time customer of YuppTv Telugu Hindi Gold 1 Yr package . They have been taking some channels out and adding some channels in between but now since yesterday the main channels I subscribed this package for are gone. Star plus, MAA network channels are gone with out any notice to customers. when asked about these issues, their customer reps or toll free customercare never responded . it is verry difficult to reach them now.

never take long term contract with these people, they dont care about customers

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Mohan Krishnaraj
, US
Oct 01, 2017 7:51 pm EDT

Yes, they took out star package since Oct 1. I signed up for their service only because of Vijay TV which is part of Star Network. I tried to call them several times but their number seem to be disconnected. I have signed up for one year. If they don't respond to me in another 2 days I am planning to go to small claims court in California to get my money bacm.

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9:45 am EDT
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YuppTV I had subscribed for kannada hindi silver 6 months package and now some main channels are gone

I had subscribed for Kannada Hindi Silver 6 months package a few months ago. They have been taking some channels out and adding some channels in between but now since yesterday the main channels I subscribed this package for are gone. Star plus, Suvarna 2 channels and Suverna news channel and Udaya 2 channels are all gone. I have been trying to call them since yesterday and no response. I tried online chat and no response.
Seriously whats going on? Why do you think you can make people pay for 6 months and then keep changing yor channel line up.
If you cannot provide me the channels I want then cancel my remaining subscription and refund me the prorated amount asap.

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Update by channelsgone
Oct 22, 2017 4:30 pm EDT

The Yupptv CS called and took care of my complaint. Thanks.

Update by channelsgone
Oct 12, 2017 7:15 pm EDT

On Oct 1st I lost the channels I had mainly subscribed for.
Now since today all and any channels on yupptv is totally gone. Nothing can be played. They called me on monday and left a message that I need to call them and they are going to resolve the issue. Since then I have tried numerous number of times to reach their number but no response, chat no response...
Wow...heights of shamelessness

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Subramaniyan Ramakrishnan
, US
Oct 01, 2017 10:53 am EDT

Same thing happened to me.. I had subscribed for Start Vijay and it has been has been taken out with out any information .. No information on what happened . Couldn't reach to their support team on Web chat or through phone.

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A
10:23 pm EDT

YuppTV horror movie or serial ads in between show/movie

Horror movie or serial ads in between show/movie

I was watching a family show in Maatv using Yupptv app with my 2 kids and just have to step out for a bit to check something on stove suddenly a horror serial ad appears names tulasidalam with a little girl flying on air and their parents getting scared. My kids got very scared looking at that ad. Please don't promote these kind of scary show ads or movie ads in between suddenly as kids cam get very scared. Please please...

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8:54 am EDT

YuppTV problematic transmission

I am a paid member of yupptv india. For the last few days it is observed that none of the Malayalam News channel is working properly. Asianet News, Manorama News, Mathrubhumi News etc there is a lag in transmission and suddenly you find that the news which you were folloing has changed into something entirely different, there is a disconnect which leads to disinterest to watch the same. This has been happening for last few days.

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Manmohan Brahma
, US
Sep 10, 2017 12:21 pm EDT

The same problem is with the Odia Channels Tarang TV and OTV.

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8:07 pm EDT
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YuppTV advertising on marathi channels

YuppTv has started showing annoying advertisements like St Jude's Cancer care and medical pills ads. We are paying for the channel programs then why are they showing depressing ads? These advertisements are enough to ruin your mood and is not fit for paid service. Even during comedy programs these ads are shown which are pretty depressing.
Please do something about it to remove these ads.

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Update by Archana11d
Sep 05, 2017 9:30 pm EDT

I still am seeing Farxiga ad for diabetes. Please disable this.

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10:35 am EDT
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YuppTV bigg boss show

The only reason I have subscribed yupptv is to watch the bigg boss show. But I couldn't watch the current bigg boss telecast. It's showing the day before telecast. For e.g.. It's only showing Sunday episode on Monday. I don't need to watch the previous day show. So I am watching the current ones in internet. Then there is no need of yupptv subscription. It's been like this for the past three weeks. Going to cancel if it's continued.

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Ravi M
, US
Aug 05, 2017 5:56 pm EDT

I do agree. Planning to cancel the subscription..

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Mahjabeen
, US
Jul 31, 2017 10:35 pm EDT
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I have the same complaint. I don't see the point in having an Yupptv subscription if I have to watch Bigg boss on YouTube.. better to cancel & enjoy free videos online

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9:41 pm EDT
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YuppTV yupptv annoying ads

Please remove those annoying ads. You guys are not transmitting the channels for free to encourage ads . we are paying for the damn thing. anyways the channels which u telecast are giving ads and modifying some content even while its being uploaded.
These tv channels are not important to us and we have too many choices as you are aware.

So please stop ads or we don't have an option to switch the provider.

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xbalaji
, US
Jan 03, 2022 12:08 am EST

What is the resolution? why is this complaint marked as resolved?

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xbalaji
, US
Jan 03, 2022 12:06 am EST

This is so annoying, is there a way to disable the ads?

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jitendra rakholiya
, US
Dec 01, 2021 6:44 am EST

Remove those advertisement or stop charging us for subscription. We pay premium money and still have to get annoyed watching those silly adds

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1:37 am EDT
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YuppTV monthly subscription

I wanted to cancel my monthly subscription, called in today at 9 pm PST (July 1st) but the payment was already processed this morning at 9 am PST.

I was told that policies have changed recently and subscriptions can be cancelled only at the end of the month. There was no communication regarding such policy change.

Now I am forced to pay that monthly amount even though I'm not interested in the service simply because I was few hours late in calling for cancellation. It is common for such and terms and conditions in case of yearly plan where contracts are involved but forcing monthly contracts is a strange thing. isn't this nothing but customer ripoff? Moreover I don't see this condition when I started my monthly subscription in December-2016.

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10:39 am EDT

YuppTV the worst tv ever.

Bloody [censor] charges so much and streaming eats up my internet and on top of these [censor] issues sometimes it doesnt stream at all it loads forever and you could never see that program. And some programs are never catch up, and the bloody catch up tv takes the whole life time to get into streamline while some websites online with fast streaming update the programs right away and with better quality than this [censor] tv. Whoever is the hell owner or [censor] guy manging this shame on you eating peoples money like anything and never even respond to any complaint no proper phone number for us customers in case we call they make us wait on line forever. I would suggest nobody to take this and enjoy american channels for best price good streaming faster catch up good cutomer service trust worthy and honest buisiness. And the worlds foolish fellow would be the one who buys this tv even after this genuine complaint.. Yup tv at least respond and clear the problems above. Bloody [censor]. Do not cheat and die for our $

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Update by Sruzana@$#
Jun 17, 2017 10:41 am EDT

Bloody [censor] charges so much and streaming eats up my internet and on top of these [censor] issues sometimes it doesnt stream at all it loads forever and you could never see that program. And some programs are never catch up, and the bloody catch up tv takes the whole life time to get into streamline while some websites online with fast streaming update the programs right away and with better quality than this [censor] tv. Whoever is the hell owner or [censor] guy manging this shame on you eating peoples money like anything and never even respond to any complaint no proper phone number for us customers in case we call they make us wait on line forever. I would suggest nobody to take this and enjoy american channels for best price good streaming faster catch up good cutomer service trust worthy and honest buisiness. And the worlds foolish fellow would be the one who buys this tv even after this genuine complaint.. Yup tv at least respond and clear the problems above. Bloody [censor]. Do not cheat and die for our $

Update by Sruzana@$#
Jun 17, 2017 10:40 am EDT

For filing complaint also for the money we paid there is so many steps you [censor] on earth. [censor] with yupp tv grt lost. Shame on you. This itv s going to die sooner with this problems

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YuppTV In-depth Review

Website Design and User Experience: The website design of YuppTV is clean and user-friendly, making it easy to navigate and find the desired content. The layout is intuitive, with well-organized categories and a search bar for quick access to specific shows or movies. The overall user experience is smooth and seamless, ensuring a hassle-free browsing experience.

Content Variety and Quality: YuppTV offers a wide range of content from various regions, including popular TV shows, movies, and live channels. The platform caters to different languages and cultures, providing a diverse selection for users. The content quality is impressive, with high-definition streaming and a vast library of on-demand titles.

Subscription Plans and Pricing: YuppTV offers flexible subscription plans to suit different budgets and preferences. The pricing is competitive, considering the extensive content library and premium features available. Users can choose from monthly, quarterly, or annual plans, providing options for both short-term and long-term commitments.

Streaming Quality and Reliability: YuppTV ensures a seamless streaming experience with excellent video and audio quality. The platform utilizes advanced streaming technology, minimizing buffering and ensuring uninterrupted playback. The reliability of the service is commendable, with minimal downtime and consistent performance.

Device Compatibility: YuppTV is compatible with a wide range of devices, including smartphones, tablets, smart TVs, and streaming devices. The platform supports both iOS and Android operating systems, allowing users to access their favorite content on the go. Additionally, YuppTV offers a user-friendly app for convenient streaming on various devices.

Customer Support and Responsiveness: YuppTV provides excellent customer support, with responsive and knowledgeable representatives. The support team promptly addresses user queries and concerns, ensuring a satisfactory resolution. The platform also offers a comprehensive FAQ section and user forums for self-help and community interaction.

Additional Features and Services: YuppTV offers additional features and services to enhance the user experience. These include features like catch-up TV, which allows users to watch previously aired shows, and the ability to schedule recordings for future viewing. The platform also provides multi-screen viewing, enabling simultaneous streaming on multiple devices.

Overall User Satisfaction and Ratings: Users generally express high satisfaction with YuppTV, praising its extensive content library, user-friendly interface, and reliable streaming quality. The platform has garnered positive ratings and reviews, reflecting its commitment to providing a top-notch streaming experience.

Pros and Cons:

  • Pros: Extensive content variety, user-friendly interface, competitive pricing, excellent streaming quality, responsive customer support, additional features like catch-up TV and multi-screen viewing.
  • Cons: Limited availability of certain regional content, occasional buffering during peak hours.

Conclusion and Recommendation: YuppTV is a highly recommended streaming platform for users seeking a diverse range of international content. With its user-friendly interface, competitive pricing, and excellent streaming quality, YuppTV offers a satisfying streaming experience. Despite some minor drawbacks, the platform's extensive content library and additional features make it a worthwhile choice for entertainment enthusiasts.

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YuppTV contacts

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1855 498 7788 1800 612 952 More phone numbers

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www.yupptv.com

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