Yardworks / battery and service
Wow. I've never dealt with a "legitimate " company with such an attitude. I bought a Yardworks 20" mower [protected]) from Canadian Tire in the fall of 07. Worked fine for a year. First use in the spring of 09 reulted in a dead battery. I called [protected] as instructed on the mower only to be put on hold with a company called "Sunrise" for 25 minutes. After this, an operator picked up the phone and immediately disconnected me. Tried again, sat on hold for 15 mins and SAME THING!. Tried a third time, sat on hold for 20 mins. Operator picked up, I asked about warranty on battery (12 months) When I told her that Iwas disappointed with such a short battery life and REALLY didn't want to spend $100.00 + every year or eighteen months she told me it "wasn't her problem"..."WASN'T HER PROBLEM!!!" Rather stunned I said, "that's a great attitude" (yes it was sarcastic) she then HUNG UP ON ME!!!
Never, EVER buy a "Yardworks" product. Learn from my mistake.
Before purchasing anything, make sure "Sunrise" isn't the warranty company involved. I'm actually at the point where I'm not willing to buy ANYTHING from Canadian Tire or Rona as they both deal with "Sunrise"