I'm Lisa, a Customer Support Manager at freshessays.com. Probably tekkawarrior is your nickname, so it is hard for me to find an order that was placed through the website. I would be able to do it even if it was unfinished, but I guess you were registered with your real name. I'm so sorry that you had a problem with placing your order. Also, please accept my apologies on the behalf of our Customer Support Manager if he really behaved the way you described in your review. It is so uncommon for them, I wish I knew his name. Probably he no longer works with us, because we have only the best managers in our team who really love their work and always are ready to help our precious clients.