Woolworths Melbourne / Online shopping. Internal error

1 Melbourne Metro Area, Victoria, Australia
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Saturday 22 August. I made an online order, upon completing my payment a red "Internal error" message flashed on my screen. My transaction would not go through, the order would not process, although the $211.73 came out of my account. After several frustrating calls to Woolworths customer support line (which was less than no help at all) and one call to my bank, verifying that the transaction was approved from the banks end, but the Woolys people had no idea what I was talking about. It took over a week for the amount to bounce back to my account. Until then I was out of pocket double the amount, having had to go and get all the groceries I had tried to order online, which also spent time I did not really have to spend. My bank was wonderful, explained the situation as best they could and also checked back with me. Woolys online staff were completely incompetent, rude, dismissive, unable to give any help, explanation or resolution. Four people I spoke to, including one manager (apparently) and all were totally useless. I had always favoured Wooly, until now. I am so disgusted with the treatment I received, I am no longer a customer of theirs.

Aug 28, 2016

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