Wine Enthusiast / The Wine Enthusiast Silent 48 Bottle Double Door Wine Refrigerator (2-Temp) (Stainless Steel Trim Door)
I purchased a The Wine Enthusiast Silent 48 Bottle Double Door Wine Refrigerator (2-Temp) (Stainless Steel Trim Door) about 18 months ago. About 3 months ago the left side of the refrigerator stopped working. I contacted Wine Enthusiast on Oct 16 to inquire as to whether they had had this problem before, and if they could recommend a company that would fix the problem at my expense. I received a canned email response saying they would respond within 24 hours. They did not.
On Oct 28 I sent the same complaint to Wine Enthusiast, this time asking that the information also be sent to Mr. Adam Strum, Chairman of Wine Enthusiast Companies. I again received the canned email that I would receive a reply within 24 hours but once again received nothing.
Based on my experience, I have to conclude that Wine Enthusiast is enthusiastic only about selling you shoddy appliances, but not very eager to stand behind their products. I purchased my subsequent 166 bottle wine refrigerator from Beverage Factory and will never do business with Wine Enthusiast again.