Windstream / phone/internet

I signed on to Windstream back in June of 2012. Account # is [protected]. They had a special of $99.00 a month for life as long as there were no changes, or disconnections. I pay my bill via my bank on a monthly basis, knowing that it is always $188.17 a month. I just automatically pay $200.00 per month. I checked out my bill last year in March, and the amount had not changed. I am in good shape. Today, March 22, 2016, I chose to look at my bill. The price has jumped more than $120.00 per month. I called to ask about this. They told me that at the end of 2015, they were no longer honoring those discounts. I told them that I had a contract. Their answer was that they can look over my account and see what they can do, but it won't be as good of a discount as I previously had. Now I thought that 'for life' meant 'for life'. Obviously when Windstream advertises like this, they are 'just kidding'...I am not a happy customer... Beth Wright

Mar 22, 2016

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