Windstream.net
Reviews and Complaints

1. Windstream's Customer NO Service catch all phone number is ***991. Never dial it unless you have a half hour or more of your life to waste with 1st stage Customer NO Service reading you the party line.
2. Windstream's $29.99/ month for life service has now increased to almost $90/month. And it is still increasing monthly. Customer NO Service spouts Windstream's canned excuses, but no answers.
3. Windstream has once again (August 2020) restricted their email procedures, for the third time in ten years. But only for the little customer, not businesses. Complaints to upper management are met with silence and NO response. Why should management bother with a mere customer since Windstream has a monopoly.
4. In my area of the USA, Windstream has a monopoly on DSL and telephone. Government does nothing about this. So the customer gets the never ending shaft

So, I've been using Windstream.net for a while now, and I gotta say, I'm not too happy with their service. My phone's been out of commission for a whole week, and they're telling me that a tech might come out on September 14th. That's a long time to be without a phone, if you ask me. I mean, what if there's an emergency or something? It's just not cool. Plus, their customer service isn't the best. I've had to call them a few times, and it's always a hassle. They don't seem to know what they're doing half the time, and they're not very friendly either. Overall, I'm not too impressed with Windstream.net. I might have to start looking for a new provider soon.

Windstream.net is a real pain in the neck. I mean, seriously, it's like they're running the whole thing out of someone's garage. I've had better internet service from a tin can and a string. And don't even get me started on their customer service. I called up to ask about the price and the guy on the other end just straight up hung up on me. Rude much?

But that's not even the worst part. The internet itself is just so slow. I'm talking dial-up speeds here, folks. It takes forever to load anything, and forget about streaming anything in HD. It's like they're still using AOL or something.

And don't even think about trying to get any help from their customer service. I mean, if you can even get through to them in the first place. I've been on hold for hours before, only to be told that they can't help me with my problem. What kind of customer service is that?

Honestly, I would rather have no internet at all than deal with Windstream.net. It's just not worth the hassle. Save yourself the headache and go with someone else. Trust me, you'll thank me later.

Windstream.net is the worst company ever! Their customer service is terrible, they never tell the truth and they never help with anything. Don't waste your time or money on this crap company.

about that. But, let me tell you about Windstream.net. It's a website that offers internet, phone, and TV services. I've been using their internet service for a while now and it's been pretty good. The speed is decent and I haven't had any major issues with it. The only thing that bothers me is their website. It's not the easiest to navigate and sometimes it takes me a while to find what I'm looking for. But, overall, I'm satisfied with their service. If you're looking for a reliable internet provider, I would recommend giving Windstream.net a try.

I have not had internet for a week. I was informed I could potentially be fired if I have internet troubles again tomorrow. I have had to call multiple times.

Tech support customer care have reset the modem I've reset the modem so many times they have completely reprogrammed the modem and like clockwork it works for approximately 10 minutes and then displays no internet and I have to call again and hope and pray that I can get somebody to stay on the phone long enough to assist me with this issue.

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I am disabled and Windstream Support for now going on 2 weeks has hanged up on me over 19+times and counting.
I have had my service request all on the same issue closed stating my issue is resolved without anyone contacting me.
I have called back in only to be told to let's trouble shoot the same way over and over wasting my time over and over...
I am Disabled and Medically REQUIRE monitoring... my DSL is unstable and erratic..
MY Speed Test is depending on which of the 9 days and counting thus far 124kps - 7mps...
I am emailing this so I can have it for my records and have also sent this desperate email so my family are left with options to be made whole if I end up hospitalized or dead due to this total lack of support and designed hang ups, closing my requests and tickets to make it appear statistically you have provided me service when in fact you have left me my life in a dangerous predicament...
I also have of the 19+ calls. I have recorded over 16 h angups forcing me to wait again and again in the support queues...

I hate the Internet service. Ever since I got internet I've had trouble staying connected and speed is terrible. They worked on it 4/28/18. I was told I only have 1.5 mg and been paying for 3 mg. they told me it costs the same. I've been promised faster internet for years. I'm about in the notion of dropping my internet. If I can't use it I don't need it.

I have been a customer of Sugar Land Telephone Co for almost 28 years.

This entity is now known as Windstream. Ever since the name change there has been unsatisfactory service all along. With internet the service now can only be described as unreliable and horrible.

The phone does not work many a time and internet gets disrupted anytime. My grand children have recorded speeds as low as 1. 6 instead of 50 that I was told I should get. I have now cancelled the auto bill pay after listening to lies and more lies even by Windstream supervisors in Customer Service.
I am 81 years of age and NOT very savvy with either filing complaints or recording all my dealings with Tech help or Customer Relations

I have no option left but to consider switching over to an alternative service provider

Windstream is a looser

A lightning strike fried our modem through the phone line. We called immediately for a replacement, but since there is no office - only a service department - in the town or even the entire state, it had to be shipped from az. They said it would get here in 2-3 business days. No big deal.
5 days go by, no modem arrives. We call again, and they have no record of anything being shipped. Instead they offer to ship another. We ask if it can be sent overnight, even offer to pay extra s&h - 'no, sorry, we can't do that. But it will arrive in 2-3 business days, and we'll email you a tracking number!'
Never got an email. Called after another 5 days. No record of a modem being shipped. Now waiting on the third new modem, which will probably never get here.
This is the worst customer service debacle i've ever encountered. This company is deplorable and disorganized. I am losing money on my investments because of you. Get your [censor] together!

Internet has not worked for a month, Scheduled repairs and faster internet for today. 3 weeks in scheduling. Received confirmation call from Windstream 7pm 5/31/17 for 6/1/2017 repairs. Window they have for service from 8am to 7pm. Day came and went nobody showed, Called customer service was informed they rescheduled for 10th of month without courtesy call or email notice. Customer service is terrible.

Windsream took two hundred out of bank account with out my approval. I when to the office they said they did not have my bank account information but said they did. I once had direct with crawl with them and I stop it. How were they able to do it after I stop it. I believe windsream stole my mony and taking advantage of people mony and people like me that's on disability. I will if I have too take them to civil court and gave windsream go out of business.

My internet was in and out from 11/14/2016. On 11/18/2016 my service was completely gone. I called windstream 3 times during the following week and was always promised, by a robot. That my service would be back the next day. On my 4th call 11/23/2016 I talked to a person and was told that my service was low priority and was unknown when it would be restored. On 11/28/2016 I was still without internet service. On 12/01/2016 I purchased internet service from my cable company. On 12/02/2016 I received a bill for $92.21. I paid $40.00 for the phone service. On 12/30/2016 I received a bill for 147.03 with part of it being from november. A windstream technician has never came to my house. I now have good internet with a company that has real people to talk to. I even wrote two letters to windstream requesting that my service be cancelled. What should I do?

I did a survey for windstream in turn windstream let be order garcinia cambogia for the price of shipping and i received it with no problem. Now, a month later i receive an e-mail that said ("my order has shipper")** i didn't order the product.** they used the credit card number when i got it for the shipping price! They charged $123.44 to the card, now i have to get my money back on account of windstream! I have been a windstream customer sense 2000. Want be doing or recommend anyone do the surveys.

A very, very unsatisfied customer !

Their address if windsteam even cares [protected]@naturaltrimtime.com or [protected]

I signed on to Windstream back in June of 2012. Account # is [protected]. They had a special of $99.00 a month for life as long as there were no changes, or disconnections. I pay my bill via my bank on a monthly basis, knowing that it is always $188.17 a month. I just automatically pay $200.00 per month. I checked out my bill last year in March, and the amount had not changed. I am in good shape. Today, March 22, 2016, I chose to look at my bill. The price has jumped more than $120.00 per month. I called to ask about this. They told me that at the end of 2015, they were no longer honoring those discounts. I told them that I had a contract. Their answer was that they can look over my account and see what they can do, but it won't be as good of a discount as I previously had. Now I thought that 'for life' meant 'for life'. Obviously when Windstream advertises like this, they are 'just kidding'...I am not a happy customer... Beth Wright

I have never had such a horrible experience with a company as I have with Windstream. I'll start from the beginning.

About 3 months ago I called Windstream to see about changing our telephone & Internet service from Time Warner to Windstream. We had had Windstream in the past but we needed a higher speed Internet service at the time than what was available, so we decided to switch so that all services would be on one bill. We never had a problem with their service in the past, we just needed faster Internet. Anyway, the customer service rep told me 3 months ago that the faster 20mpbs service was indeed available now so I set up an appointment to have the phone & Internet changed over to Windstream. Two days later I get a call saying they were sorry, but the 20mpbs Internet speed was not available after all, but that it was coming soon, so I decided to cancel the change over for now and to wait until the faster Internet was available.

In mid-August I decided to change over our phone service to Windstream and the sales girl talked me into signing up for the faster 20mpbs Internet because she said it was available. I repeatedly asked her if she was sure because of what had happened 3 months ago. Finally I relented and told her to install both phone & Internet.

When the technician arrived on 8/24/15, he only had a work order to install the phone and he said that the faster speed of Internet was not yet available. He said that the fiber had been run, but that the switch hadn't been flipped yet, but that any day it should be ready. So he turned on the phone service and I called customer service to reschedule the Internet install. Customer Service told me that he was mistaken and that he did have an order to hook up Internet. Calls to the technician were unanswered, so they rescheduled him to come back on 9/10/15.

9/10/15 rolls around and I get a call from the technician that the faster speed Internet was still not available and that he remembered me and what had happened last time. By this point I was furious and couldn't even talk straight. I don't understand how customer service can say one thing when the opposite is true. He was very apologetic and understood my frustration as he is going thru this was another installation apparently.

I called customer service yet again and told her to cancel the Internet order and to send me a label so that I can send back the modem, but that I would keep the phone service. One of the main reasons I wanted Windstream phone is because when the power goes out, we would lose our Time Warner digital phone service. We do not have a cellphone signal at our home as it is a rural area, so having a reliable land line is very important for emergency reasons. Since I was getting the same low price for life with the phone/internet bundle, we switched the phone service to the basic phone service with 100 minutes of long distance per month. The cost was supposed to be $18.99 + taxes/month.

While I was on the phone with Windstream Customer service the technician had called me back to say that he had been trying to find out what was going on with the faster internet in our neighborhood. He really went above and beyond and I appreciate that. I told him that I was sorry, but I was cancelling the internet order for now instead of rescheduling and he asked if it would be all right if he could call me when the service was in fact up and running. I told him I would really appreciate that and that I would welcome him contacting me at a later date.

Friday morning (9/11/15) our phone service was working. Saturday evening (9/12/15) I noticed that we had not had any calls in two days, not even solicitors and I checked for a dial tone. There was known. I drove down the street so that I could get a cellphone signal, called customer service and was told we had been disconnected and that I wouldn't be able to get it straightened out until Monday morning.

Honestly, I don't know how something like this could have happened. I don't understand how they have sales people selling a service in our area that they honestly do not have up and running. And I don't understand how you can disconnect someone's service without confirmation. This whole situation is ridiculous!

A few weeks ago my phone service was out for almost a week. When the tech came out he said the problem was due to WINDSTREAM using inside components OUTSIDE my house. The next week my internet service provided by WINDSTREAM was out for several days. This week my internet service provided by WINDSTREAM was out Friday, Saturday and most of SUNDAY! Every time I called up I was told a different story! First it was a major equipment failure, next it was a major upgrade(unannounced) and finally the last rep, said they had NO IDEA why it was out. What is going on with WINDSTREAM? They use to be a reliable phone company. Now, its a breakdown almost EVERY week of some service!

Let me first say my husband is a disabled vet, as well as just haveing had a heart attack, stroek, anda history of seizures. We live in the country, and have little to no cell service. We also, have had family illness, with my elderly Mother n Law age 84. I work 1 hour from home, and do not get home until late in the day.
Monday we had an appointment to have our service switche over from our present home which we own, to a newly remodled home of which we also own. These homes are about 1000 yards apart.
OK that being explained we had a family emergancy early Monday morning and my husband called Windstreat to tell them that we wanted to cancell the switch until we could get back with them. The young lady said that it would be fine, and to just call when we were ready to make another appointment.
Now we spent the day at the hospital, coming home about 500pm to find that we did not have phone service. We called and was told that they were so sorry, and that the phone would be repaired, or turned back on the following morning Aug. 22nd.. The following morning My husband waited until 200pm to call them back and let them know we still did not have service. That is when My husband was told taht it would be Sept. the 8th before they conlud get out, an return our service. Now keep in mind we have no cell service, and have sickness in the family. I then called on my lunch break at work spending an hour talking with techs. rep.s, and on hold. Finally I was told they would have it on by 500pm today. I got home no phone service. I called again and of course got a young lady taht said she couldnot help us and that the buisness office was cclosed andI would have to call back tomorrow morning. Well I called again on my break at work and was told how sorry they were again and that since we had medical issue in the family that she would put in a special order for the following morning. I told her my intire thoughs of the company she worked for, an the lies We had been told, and that the incompetence level of her company was outragious. Of course she set forth to lie to me again. (I think it is in thier job requirements). The next morning and evening stillno service. Then I called again, adn was told that they could not talk to me about the account because Iwas not on the account in Name. Strange they cash my check every month. And speaking of that we have had this service 10 years, an never been late, or missed a payment. I do complain to them often about our internet. Which goes out at least once a month, adn sometimes it can rain, and poof internet is down. Finally today They got the service turned back on at the home we are moving from. Now what should we do? it is really scary to have to call them to move it again. This company is a total joke, and I have never in my lide had to deal with this level of stupidity, lies, and Just plain incompetence. I am truly amazed as to how some of these employees actually find thier way to work, much less know which end of the phone to actually talk into. I have dealt with livestock that could do a better job.
Pissed Off In KY

Thank goodness I do not have service through Windstream! I recently moved and found out that they were the only provider where I lived. Needing internet for school, I tried setting up service through them. Three weeks of them telling me they don't service my address (even though every neighbor has them), telling me to place an order online to save money, which seems like a very conveinent thing until you are promised to hear something within two days only to call back four days later to have them tell you the order was suspended because they couldn't verify the address. Supposedly the problem was fixed and I'd hear withing two days. Nope, called back again to be told that they can't find my address or my order for that matter. But hey, we can push it through right now and you'll hear something within two days to verify install. Too fricken bad. I would rather live without internet than to do business with such a disorganized and unprofessional company. I honestly feel bad for the people working there who try to help customers only to be supported with absolutely nothing but bad business from their company.