Virgin Broadband / technical & customer service
Only trouble... i was running out of credit (the built in balance check on the modem showed me I was still ok). Calling into the callcenter I was told I had to check my balance online to get a accurate reading. What is the built in balance check in the modem then good for ? - "no thats a suppliers's fault", they cannot fix it. Eventually I was hung up on on simply asking 'Why is this the case ? '. I must admit - I was asking this question repeatedly...and the poor girl (Natalie) probably wasn't trained for that...
So is the modem right or the provider online ?? - Take your pick to who you are paying your money for nothing... What ### is that ? Would you accept Daimler Benz telling you that there is nothing they can do about the suppliers brake system failing ???? F...ing ###. I am an engineer and my philosophy is - if there is a problem, fix it - otherwise it's gonna bite you later big time. I cannot accept excuses from "recepionists" - that's the only people I was allowed to talk to - not a single so called "teamleader" or supervisor had the courage to call me back about this issue. On top of that Virgin seems to have some ""technical"" problems whenever I was topping up. Not one of my prepaid vouchers went through straightaway.
If you know a lawyer waiting for stuff like that to make some money - here's my email: firstname.lastname@example.org. I am ready for some a-kicking. Please have him contact me.
Eventually I switched to 3. Half the speed but no trouble so far except in the evenings it's a little bit slow... but I can live with that.