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Viagogo

Posted: Jul 17, 2017 by    

unauthorized credit card charge and lack of customer service

Complaint Rating:  0 % with 0 votes
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Contact information:
United Kingdom
google.co.uk
Booking reference: 13258100,

I am writing to you to raise an issue about Ticket Sales at Viagogo.com on July 10th, 2017.

Unfoirtunately, i have to escalate to you as customer services and greatly let me down on this occasion

I listed 2 ad Sheeran tickets on Viagogo. They sold immediately but when i was asked to confirm them within 48 hours the email advised that if the buyer doesn't gain entry to the event then i wont be paid. so i asked the very simple question through the support centre that as the ticket are in my name and it clearly says only the named individual on the ticket will be allowed entry would i still get paid if the buyer doesnt get in? i recieved a very generic response from the support centre and no one despite me emailing back 10 times responded to my question. also due to viagogos impossible phone system i couldnt get through to anyone to ask the question on the phone. Finally days later viagogo emails me and says as i have not confirmed the sale, they will cancel and have charged me £40!.

I would like the Fees to be removed and for me to get an answer to my question - to this date Viagogo still has not confirmed 100% if i would be paid

I look forward to a prompt response.

Yours faithfully
Amit Patel
Complaint comments Comments (0) Complaint country United Kingdom Complaint category TV, Music & Video

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