SUBMIT A COMPLAINT

Viagogo / false selling

United Kingdom

Your site stated that it was the official site for Royal Ascot Tickets 2028. I therefore purchased two tickets at £302 for the Queen Anne Enclosure on Tuesday 18/06/2018.
I have now found out that you are not the official site for these tickets. Royal Ascot Racecourse are the official ticket sellers and the tickets are not actually because my released until 27/09/17.
This means that you have falsely advertised your position and have sold tickets before they are available for sale and which do not exist to sell at the time of sale.
I have raised this matter with Trading Standards and would be grateful if you would correct the mis selling by refunding my purchase in full.
Regards
Judith Richards / [protected]@hotmail.com

Bz
Sep 20, 2017

Post your comment