verticity is a bad company to work with. I don't know how their software department functions but as i have worked in its call center, so i can easily say they are spoiling agents all the time.
What they do is to hire the agents and then fire them very soon by making non-sense allegations. The manager Abdul Faheem is also mother ###er he has no sense to deal with the agents on the floor. He used to humiliate people with a rude behavior.
We were on a Canadian campaign and suddenly we were fired asked to sit in the homes. The campaigns timings were also of 12 hours.
I like to say that no agent should go this ### company.