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Vectone Group / complaint about the card I purchased/ also your customer service can't speak english was rule and put the phone down on me

United Kingdom Review updated:

Your customer service was rude and cannot speak english unable to help me with the card I bought, she kept asking me to repeat myself on several occassion at the end hanged up on me.

Your card is not allow to make a call.

Also your promotion is out of date on your recorder messages.

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Comments

  • Vc
      27th of Mar, 2010

    Vectone is a big cheat! They abruptly deduct charges, apply wrong calls rates. The customer care is absolute crap; they are of no use and provides stupid answers.

    The network for vectone is worst and they do not justify anything. Its a big cheat - STAY AWAY FROM VECTONE PRODUCTS.

    +2 Votes
  • Vc
      27th of Mar, 2010

    The weekend promo of 1 p per min is a big cheat

    +2 Votes
  • Ra
      29th of Jun, 2010

    hi,

    vectone is 100% cheting to customers, they are using the loopholes in law to do this work, unfair charges, all customers must reject this company products.

    +2 Votes
  • Am
      24th of Aug, 2010

    I think that Vectone deals are fair. Not only fair, but I am a big fan of their products and offers. They always clearly state the terms and conditions of use, but if the customer does not really want to notice any, then I do not think its fair to blame the company.

    I have noticed that Vectone offers cheapest calls to India. You can not compare Vectone's prices with any other company.

    Amit Goyal

    -2 Votes
  • Ma
      10th of Jan, 2011

    yeah biggest cheat and no customer service.
    they promised free calls and sms to other vectone mobiles, but end up charging me and my partner 10p/sms and 10p/min. who to complain they dont answer emails, dont answer phone and no point writting to them. i cant believe i fall for it and even ported my number to them.

    STAY AWAY DONT BE A FOOL LIKE ME.
    IF ITS TOO GOOD TO BE TRUE. IT IS

    +2 Votes
  • Df
      21st of Jan, 2011

    Vectone are [censor]!!...cheats!!...[censor] them, i'm sticking to lebara!!!

    +2 Votes
  • Ly
      1st of Feb, 2011

    I am so angry with Vectone right now. I bought a sim from them and topped up by £10, they should give an extra credit of £5. No problem there, I got my sim, I topped up, got my free credit. I didn’t make any calls until today.
    I wanted to check something with them about their international call as their price was 1 p /min when I got the sim. Now I check it is 19p/m!!! So I call customer service and no one is picking up. But the worse is I check my balance and calling to them is supposed to be for free but they deducted £5 from my account. What is going on?
    I would never use them again, Vectone is a bloody scammer!!!

    +2 Votes
  • Ne
      14th of Mar, 2011

    I too fell for the tricks of this company (Vectone Mobile) and luckily all i lost was £5. The whole company is driven by greed and is trying to get you to part with your cash. They advertise one price and then charge you another (in my case 8 times higher). I had to wait 24 minutes for someone to answer my call within the 'customer services' department, to only be connected to someone that kept me waiting on the phone for ages because he could not understand English. When i explained that I was over charged he told me that my call was not part of the deal (even though it clearly states that my calling country was 1p/minute) and told me that there is nothing he or I could do about it. The whole setup i snothing but a bunch of crooks! How come OFCOM haven't picked up on these cowboys yet?

    +2 Votes
  • Sa
      8th of Apr, 2011

    i put 5pounds creaded in my phone to call pakistan put only got 50p that is all

    +2 Votes
  • An
      29th of May, 2011

    never ever use vectone sim card pay as you go.i have had the simcard for 4month and only top up 6times with £5 as the advert said that you have 1000 mins and the call to mauritius only cost 1p per min.so had plenty to talk .thats what i thought.find out lately when i received my 1/4ly bank statement that vectone mobile has debited £255.00 off of bank a/c i was fuming and phone them but they said it was my fault as i chose the option auto top up.well any way ive reported them and if nothing is done im gonna take further actions against them, so please if you have any problem with them please report them because phoning the customer care isnt gonna help.they're useless.

    +2 Votes
  • Sa
      29th of Aug, 2011

    vectone is the biggest fraud and cheat company. i bought their sim for 5 pounds. i made calls to india, as it was advertised it was 1p per min. all of a sudden my balance gone down suddenly. when i asked them, their replied very casually after 2 weeks, that i have used internet. thats is ridiculus. i have unlimited data on my other network and also i have wifi at home. i just bouoght this only to call india. my fed up with their stupid customer service. finally i throw the sim in the bin.

    they cheat people's money and also cheat the government by closing their company, when they have problems with the customers and start a new one.

    +2 Votes
  • Th
      29th of Aug, 2011

    It's not the operators fault that they don't speak English.
    You should speak HINDI.
    j/k

    -1 Votes
  • So
      14th of Nov, 2011

    vectones customer service is a cheat and they play games with you..its has been 2 weeks am on the phone and asking for my call records they always say in 24 hours you will receive your call records.. today i called them againg but they said the same i asked to speak to the manager but they said ring after 2 hours you will be able to speak to the him...i started to cry and thankd him for the so called help he gave me...the company is full of s++t...lets see if i get to speak to some1 who can help me...

    +2 Votes
  • Mi
      7th of Jan, 2012

    I did regular top up for my fone, sometime twice a mths, I still have over two pounds balance on my fone, I try to make call and send txt, it shows service not available, and I try contact customer service, the tone shows that the number is not exist, it drive me crazy, I think, the company is going to close down, SHOULD NOT MAKE ANY TOP UP
    DONT LOSE YOUR MONEY FOR NOTHING

    +2 Votes
  • My
      19th of Jan, 2012

    Just got rip off by Vectone, they keep taking money from my credit card almost twice per day. How this people is able to trade !!!

    +1 Votes
  • Cy
      31st of Jan, 2012

    I am asked them several times abou call records.The answer: I forward your question to manager.No other answer arrived.
    Than asked them about reward option.I was share more than 10 SIM cards for my friends.Was hope, the 10% is come to me from their topups.There is no credit arrived to me, this is marketing word only.
    They are hindi gypsys, keep the money and than going away.
    Just like Nomi mobile.
    AVOID...

    +1 Votes
  • Ma
      4th of Feb, 2012

    Vectone mobile is crap.they cheating.they used my debitcard details to top-up someone else`s vectone mobile.Please avoid to top up online on theyr website.They store your card details.And they charged me more than 1p/min as advertised, when I tried to call abroad.

    +1 Votes
  • St
      8th of Feb, 2012

    Vectone - I've struggled on with them for 2 months but they are "not fit for purpose". I don't think it is unreasonable to expect their customer service staff to communicate in English. I very much appreciate it may be their second language and am of course supportive and respectful in this regard. I actually feel managers encourage their staff to deliberately exploit the not understanding bit and thus ignor any questions or criticisms. I write emails and they reply ignoring my question. Lets face it the company must treat its staff as badly as their customers. I have also found their internet megabytes dissapear at an alarming rate and wonder if they're measuring kb's. If you complain to Ofcom they just say they will not get involved in individual complaints - they're as useless as the other so called regulators. Unless the media get involved the rip off will continue.

    +1 Votes
  • De
      4th of Mar, 2012

    STAY WAYYYYY FROM VECTONE, BIG CHEATERS!! FIRST AND FOREMOST THE NETWORK IS THE WORST SECONDRY THE CHARGES ARE SO HIGH!! I HATE VECTONE.

    +1 Votes
  • Sa
      4th of Mar, 2012

    thangaraj.vinayagamoorthy, you are an ###! If you do business in an English speaking country learn English . You are another Hindi bandit ### like Vectone.

    +1 Votes
  • Kr
      20th of Mar, 2012

    I like Vectone! So far is the cheapest internationa l calls I have seen!

    I am calling my bf everyday and dont spend much! :)

    Niccceeeeeeee

    -1 Votes
  • Bo
      20th of Mar, 2012

    I think Vectone is more for people calling overseas a lot. Don't know about their UK rates, but like their China Unlimited bundle a lot (10 pounds for 30 days)! I'm calling my bf everyday and still have lots of credits left.

    I think I'll keep Vectone only for alling overseas, and would like to try Delight 5p/min to any UK network. Would share how it works later :)

    -1 Votes
  • Le
      20th of Mar, 2012

    Vectone is more about international calls and free calls within the network. so basically for foreigners living in the UK.
    As for me I love having a chat on skype and see my friends online but it takes all my free time in the evenings. So on my way home on the bus I call back to Slovakia. It costs me for 1p for a min talk...so really like for free. Saving time the best deal ever!
    So I am totally happy with it. Thanks a lot!
    Lera

    -1 Votes
  • Me
      25th of Mar, 2012

    country server never worked properly works cheat, never reply to mail

    +1 Votes
  • Fa
      4th of Sep, 2012

    Vectone mobile is the biggest cheat, they charge even for miss calls, my wife give me miss call everytime she wants to talk. but they charge 10p each time, i realised this only after few months when it shows on the transaction history. I reported this and they came back to me after few days and said there is no problem with my network and this wasn't charged for miss calls, only thing I noticed after this all my transaction history was cleared from my account and not showing any details what so ever how i was charged. Biggest cheat in the UK, should report this to watch dogs.

    +1 Votes
  • Pa
      28th of Feb, 2013

    I shall be reporting Vectone today to OFTEL.
    Their "Offers" are always either out of date, or just non existant lies.
    Getting a text telling you it costs just 1p to call abroad, and then finding it's actually 5p is nothing short of criminal!
    Their "customer service" is a disaster! They are rude, clueless, and have absolutely no understanding of the english language.
    I hope OFTEL deal with the Harshly! They deserve it!

    +1 Votes
  • An
      8th of Apr, 2013

    VECTONE ARE A SCAM FULL STOP!!! I HAVE TRIED TO CONTACT WITH THEM OVER THE PHONE USING ANOTHER PHONE COSTING ME.. THEY SCAMMED £4.19 OFF ME IN A 2 MINUTE PHONE CALL THAT WAS TO ANOTHER VECTONE USER NORMALLY CHARGED AT 1P PER MINUTE TO AUSTRIA.. THEY TOLD ME IN RESPONSE TO MY EMAIL OF COMPLAINT THAT THE CALL IS 19P PER MINUTE NOT 1P, THEN I STATED THAT ITS 1P LIKE ALL OTHER CALLS I HAD MADE.. 19P PER MINUTE FOR 2 MINUTES DOES NOT ADD UP TO £4.19!!! IDIOTS!!! I ALSO SIGNED UP TO THEIR PATHETIC VECTONE CLOUD PHONE WHERE THAT IS EVEN WORSE CONSIDERING HAD GOOD NETWORK CONNECTION ETC THE SERVICE WOULD DROP, NOT TRANSMIT MY VOICE AT TIMES AND ALSO SCAMMED ME OF £2 FOR NOT EVEN MAKING A CALL THEN MY BALANCE WAS £0.00 OVER NIGHT!!! TIME PEOPLE GOT THIS SCAMMING INDIAN NETWORK BROUGHT TO AN END!!!

    +1 Votes
  • Be
      8th of Apr, 2013

    VECTONE GREEDY SCAMMING ###ING INDIAN CANT EVEN SPEAK GOOD ENGLISH THEY FULL OF ### THE COSTUMER SERVICE. THEY COMPLETELY SUCKS AS HELL I TRIED COMMUNICATE COSTUMER SERVICE BUT REALLY ANNOYING THAT ###ING INDIAN GUY CANT EVEN EXPLAIN ABOUT VECTONE. VECTONE ARE A SCAM FULL STOP!!! I HAVE TRIED TO CONTACT WITH THEM OVER THE PHONE USING ANOTHER PHONE COSTING ME.. THEY SCAMMED £4.19 OFF ME IN A 2 MINUTE PHONE CALL THAT WAS TO ANOTHER VECTONE USER NORMALLY CHARGED AT 1P PER MINUTE TO AUSTRIA.. THEY TOLD ME IN RESPONSE TO MY EMAIL OF COMPLAINT THAT THE CALL IS 19P PER MINUTE NOT 1P, THEN I STATED THAT ITS 1P LIKE ALL OTHER CALLS I HAD MADE.. 19P PER MINUTE FOR 2 MINUTES DOES NOT ADD UP TO £4.19!!! IDIOTS!!! I ALSO SIGNED UP TO THEIR PATHETIC VECTONE CLOUD PHONE WHERE THAT IS EVEN WORSE CONSIDERING HAD GOOD NETWORK CONNECTION ETC THE SERVICE WOULD DROP, NOT TRANSMIT MY VOICE AT TIMES AND ALSO SCAMMED ME OF £2 FOR NOT EVEN MAKING A CALL THEN MY BALANCE WAS £0.00 OVER NIGHT!!! TIME PEOPLE GOT THIS SCAMMING INDIAN NETWORK BROUGHT TO AN END

    +1 Votes
  • An
      25th of Jul, 2013

    YET AGAIN I HAVE BEEN SCAMMED BY VECTONE!!! THIS TIME THEY SCAMMED £9 FROM ME WHEN I MADE A 38 MINUTE CALL THAT IS A RATE OF ONLY 1P PER MINUTE, (£0.01p/m)!!! THEY REPLIED TELLING ME I HAVE BEEN CHARGED CORRECTLY IN REPLY TO MY COMPLAINT MAIL. THEY ALSO TOLD ME I CAN CHECK MY CALL LOG ONLINE THOUGH I HAVE TRIED TO DO THAT EVER SINCE I MADE THE CALL AND NOTHING SHOWS UP AND NOW EVEY TIME I LOGIN TO LOOK MY CALL HISTORY THE SITE DIVERTS BACK TO THE HOMEPAGE... THIS COMPANY SERIOUSLY NEEDS BRINGING DOWN!!! THEY ARE A COMPLETE SCAM.. THEIR CUSTOMER SERVICE IS SHOCKING, CLAIM FREE NUMBER BUT GET CHARGED AND THE STAFF CAN'T EVEN SPEAK OR UNDERSTAND ENGLISH WHEN THEY OPERATE IN THE MOTHER COUNTRY OF THAT LANGUAGE!!! PLEASE PEOPLE LETS GET THESE SCAMMERS BROUGHT TO JUSTICE!!!

    +1 Votes
  • Mq
      6th of Nov, 2013

    I have tried to activate landline on the go?and it has took the money from my bank account, but the service hasn't been active.. It's now been 5 days throughout I have contacted with the customer service and they haven't yet resolve my problem? I have even asked them to refund my money, customer service said give us 24hrs we should resolve the issue but still nothing has been done.. They have know respect how to treat they customers and they have hanged up on me on several occasion.

    0 Votes
  • Db
      24th of Jan, 2014

    Hi All, I am really amazed to see the kind of bad experience customers with Vectone. I am from Denmark, here we have fairly decent low cost mobile operators( like .Lebara, Lyca etc), and having come across a suggestion on facebook to try vectone, I ordered a free SIM. The journey of surprises begun...
    1) The card was shipped from UK to Denmark by vectonemobile. Hmmm...strange.
    2) I tried online top-up, after entering credit card details and " proceed " to next step, nothing happens. I thought it could be something with either pop-up blockers or even web-browsers. Tried all the 4 prominent browsers nothing happens.
    3) Call'd-up customer care, she was speaking s*** danish accent. So, asked her whether we can switch to English instead. To my shock her English was so bad... i have never ever heard someone with such a poor English. Eastern EU folks no offence, but i was sure she was from some Eastern EU country, because Indian call centers don't&cannot handle danish calls.
    4) When i explained to her that i cannot top-up online and didn't know what the issue was, instead of answering my question she was advising me to buy top-up card from a local store ( ex postoffice etc.)
    5) I thought there was something fishy, googled "Vectone mobile fraud" and boom... there were so many hits i was utterly shocked. Damn... how can this company exist in EU/UK.
    6) In the process of getting the payment right whilst trying online top-up, I gave my credit card details and pushed "proceed" several times ( 4 or 5). I can now only cross my fingers for not getting cheated/charged me 5-6*10 £ :-(. I don't want to get into this vectone s*** fraud.

    Finally, I can tell you that the owner/CEO of Vectonemobile is most likely ( 99.999%9 not from India as many in here claim. Myself being a person of Indian origin, based on his name I am pretty sure that either he is Srilankan Tamilian or a with 0.0001 probability an Indian tamils.

    0 Votes
  • Fa
      4th of Feb, 2014

    I have vectone sim card and after top up with 30 pound I tried to make international call and it always give the same msg ( you credit is not enough to make call to such a desination) I called customer service 10 times but they were very stupid to fix it and sometimes even rude. Finally, thier sim card now in the trash for collection. this is the worst provider I've ever seen and it is shame to be working in the UK.

    0 Votes
  • El
      5th of Mar, 2014

    Hi everyone,

    I would strongly suggest that you take your case to CISAS, a free and independent adjudicator. The procedure is rather straight forward and everything can be completed online. It is good that you can vent your miserable experience with Vectone here, but much better when you can be compensated for the s*** experience you had with Vectone.

    I have been pretty successful with my cases through CISAS.
    Good luck.

    www.cisas.org.uk

    +1 Votes
  • Na
      8th of Jul, 2014

    don't get vectone offers they are cheating without my knowledge they take money from my account without any service i am going to take legal action againts them .

    0 Votes
  • G2
      24th of Aug, 2014

    Suddenly My sim card doesn't work
    and all credit lost. . I will take them
    to Cisas

    0 Votes
  • Jd
      26th of Aug, 2014

    Vecton servies is too bad i want cancal the card my number is 07451907723 plz cancal number

    0 Votes
  • Jo
      31st of Dec, 2014

    Vectone mobile are truely a corrupt mobile provider as during th xmas period I tried to topup but encountered problems in Nottingham. So I tried to buy another voucher in Birmingham. The voucher did not work and so I had to use another persons mobile to make an emergency call. I have been unable to top up from 24th December so I contacted Vectone Mobile Customer support.
    After being redirected several times, I decided I had had enough and asked them for my PAC CODE and was told I needed to pay £24.00 before they would provide me with my PAC Code. Their second option did involve me paying another fee.
    The point am trying to make is this company shows no mercy. they are truely corrupt to the core. secondly, I am being blackmailed into paying for a PAC CODE that was given to them freely. thirdly, it looks like I will now loose my contacts who are trying to contact me.
    These people are ### and deserve to be taken to the highest authority as they truely are ### of of the worst kind.

    0 Votes
  • Ro
      16th of Sep, 2015

    Lots of comments are false...I'm one year with vectone so, International calls are cheap and network excellent

    0 Votes
  • Mo
      21st of Oct, 2015

    Tried the service for no more than a month. Everything was set up as requested. Signal is either stable or vacant from the same location - totally unreliable, during the day there is probably only 60% chance of a signal, either 3 bars or emergency calls only. Data - RUBBISH, take a long time for it to connect when it does actually connect and when it does it's DIRE. All of this was experienced on a 30 day totally "unlimited" rolling contract, Vectone are refusing to cancel this contract despite my complaints and are insisting that i Pay for a second month before i can cancel! When realistically they should have refunded the first month an apologised! STEAR WELL CLEAR!!!

    0 Votes
  • Gh
      1st of Feb, 2016

    I Have paid £10 to vectone mobile and went for the unlimited data, unlimited calls and unlimited text bundle. 15 days in and they changed the unlimited data to 5Gb data. WTF i did not agree to that, because when i was buying it it was unlimited data! I have never heard or seen this before, to simply change the rules of a service i did not agree to at the moment of purchase.

    0 Votes

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