Vacation Hub International [VHI]
reviews and complaints

We signed up with VHI on the 8 August 2016, we were advised that this would benefit us as they deal with WHOLESALE fights, accommodation, vehicle hire, visas.

We were also told that our membership will be activated within 3 weeks, after numerous phone calls we discovered that it takes 8-12 weeks for activation as per their terms and conditions that was not discussed with us, however we left it at that.

Upon making a request for a flight to Ahmedabad India for the 16th October 2016, we were emailed a quotation which was worth R42000 that's the normal airfare when questioned about the discounts and wholesale prices the woman says there is no such thing I was shocked when I asked her what about Visa's she says they do not do any visa applications, when I told her at the time of signing for this Diamond membership package we were told 3 weeks member login and account will be activated wholesale flights visa's accommodation transport to hotel everything will be sorted out by VHI she says not at all I asked her why where we given this misleading information at the presentation by your staff she then said that the presentation staff is part of LEADING MARKET they are hired by them to get clients to join, I was left speechless.

I said to her I want to cancel this membership she threatened me with sending me legal notice for breech of contract, in the meantime I have called them over 10 times I have sent emails which shows promises made by Leading Marketing it all started with one phone call from them saying you have won a competition its a trip to Thailand.

I have paid R14000 deposit to them and they refuse to refund answer my calls or reply to my emails I am so exasperated by them its not acceptable at all during this whole application process we filled nothing Leading Marketing staff filled out all the information for us Leading Marketing staff told us the terms and conditions even Leading Marketing refuse to talk to us in fact the sales rep Ibrahim told us he can loose his job for communicating with us I have his entire whatsapp chat saved on my email no one is listening no one cares no one responds nothing at all is being done.

If anyone can assist in sorting out this mess kindly contact me Nashira [protected] urgently thank you.

They can not be contacted... I want to cancel my contract with them, cannot find them where i went they only open on saturdays, i know there is a five days period in which i can claim a full refund, sadly i only found out today on the fifth day how many complaints there are against this company and i am suspicious of them and would like to get out of there contract but they is no number i can reach, nor is there a head office number i can talk to someone, the one cell number that was given to me no ones answering it today