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uShip Complaints 56

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N
7:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

uShip western union wire out of country

I am suppose to receive 2 macaws from Washington state and the company called from Maine area code. I have no problem sending shipping cost to a business, however the only payment they will accept is Western Union shipped to a person in Modolva Republic. They don't have a quick claim ID. They claim that the company is being audited and can only accept Money Wire transfers. They speak broken English and over the phone it is constantly broken up like a cell phone going into a tunnel.I have been emailing back and forth for over 4 hours. They're typing keeps getting larger, like I can't see. I emailed everything to the main company to try to straighten this out, so far no response and they don't have a listed telephone number. If they really have the birds they will find a way to accept proper payment even COD.

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samm123
Adelaide, AU
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Jul 05, 2011 2:03 am EDT

is there any way at all to get your money back?

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F
8:18 pm EST

uShip allowed for a fraud and will not honor insurance

Booked a shipment thru USHIP - accepted a bid from a shipper with a lot of feedback. Paid fee and deposit for accepting the bid. Shipped picked up my shipment, quarenteed 72 hour delivery and insured per his profile on Uship. Shipment was to be completed, delivered to me by 12/24/2010 - well past the 72 hour guarentee. Shipper failed to deliver then and now. Now he refuses to deliver and expects me to pickup or pay Storage fees. Uship - "we are 3rd party and are not liable". How about FRAUD? They supposedly have a FRAUD insurance up to $500? Paid 1/2 the shipping via Paypal - along with the fee and deposit up front - have filed with Paypal - have a tentative refund - meaning - if shipped does not have funds - I am really out of pocket along with my items the shipper is holding for ransom.

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Jennifer Buchanan
Longview, US
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May 29, 2014 4:56 pm EDT

Hi, I'm Jennifer, Customer Relations Manager at CitizenShipper. I
was both shocked and dismayed to hear about your experience. I'm
really sorry to hear that you had to go through all this.

I wanted to let you know about CitizenShipper.com. We're also an
online shipping marketplace, and connect customers like you with
drivers. What really distinguishes us from other service is our
commitment to customer safety and satisfaction. Drivers on
CitizenShipper undertake stringent screening checks before picking
up any customer shipments, including a nationwide Background
Check, and also address verification. We also feel our community
policed review and feedback system helps users to weed out
undesirable members leaving only the drivers who conduct
themselves with professionalism and integrity. In addition to
this, we've also just integrated a dispute resolution system which
further enhances user safety on our site.

If you do find yourself in need of quotes and professional
drivers, please reach out to me on jennifer 'at' citizenshipper
dot com, or call me on [protected] and I'd be happy to find you
a professional driver.

Thanks!

Jennifer

ComplaintsBoard
U
8:59 pm EST

uShip # and has no standards

I use USHIP as my main source of jobs to move car. trucks and trailers around, but there is no regulation on who can bid on jobs on the site! There are smoes bidding on jobs that dont have DOT, MC CA or insurance stealing jobs from me cause they can offer a lower price well no *** they can its because they arent paying to be legal! I wrote U[censored] and they said they are just a "freight forwarder and broker" and that legality of the shipment falls on the customer to "ASK" thats ### a customer should be able search for a provider and not HAVE to worry about whether or not they are legit! and they keep taking more and more from us a shippers 2 years ago it was about 8% off the top now its 13.9% and fuel is still going up ***!

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Marigold Mama
SHENANDOAH, US
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May 15, 2011 2:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I used UShip and the carrier was disasterous. She was to take my dog in the cab with her because the dog wil not be crated and two cats in carriers. Along with this she agreed to move 19 boxes & some small furniture pieces. Besides being totally tardy to and from my dog was put in a horse trailer along with a horse. My furniture was in the horse trailer along with a horse and my cats were in a small carrier with no water and a full litter box. My furniture was covered in shavings and smelled like a stable. A chairs is fabric covered and reeks. My small wood dresser has also absorbed the horsie smell. To add insult to injury pieces were marred, scratched and broken. Thank goodness I taped all the boxes well. But even those had horse urine/poop (?) stains. Cost was $900 from CA to TX.
Now I'm in the process of moving from TX to CA with the same load...sure hope I can do a better job of selecting help!

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thexman
Atlanta, US
Send a message
Feb 10, 2011 12:37 am EST

Next time you should try this fairly new website called ShipAlmostAnything.com instead. They do not charge a commission, which will save both the trucker and the consumer some serious $$$. Plus, they have an open communication platform that allows us to talk to and pre-screen all potential haulers. Avoid getting ripped off and use a different service.

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P
8:51 pm EST

uShip ripped off

I think all of us who got ripped off should sue...I dont just have 200.00 just to throw around and i really thought this was legit..So now I am out a puppy and 200.00...How can we let them get away with this..I cant believe i believed these people or thiefs as i call them..i want to sue..my children have been waiting for our yorkie pup for a week...ever since i told them about her..now i have to look into their eyes and tell them we cant get her now..This situation should not be left unattended.

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thexman
Atlanta, US
Send a message
Feb 10, 2011 12:38 am EST

Next time you should try this fairly new website called ShipAlmostAnything.com instead. They do not charge a commission, which will save both the trucker and the consumer some serious $$$. Plus, they have an open communication platform that allows us to talk to and pre-screen all potential haulers. Avoid getting ripped off and use a different service.

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H
1:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

uShip theft

Sadly uShip may be one of the most dangerous sites on the web. It purports openness, but it is really a platform for theives and scam artists. Nine out of ten of uShips "carriers" are illegal. And since almost all of the people that want to ship on uShip have little or know experience in shipping they become easy victims of over charges, extra fees, damage, and theft. The vast majority of uShip "Service Providers" are just a guy with a truck. They haul without license, authority, bond, or insurance. uShip executives are fully aware of this, but deny any responsibility saying that the users police the site. The problem is that the users are amateurs and they don't realize that they are being scammed in most cases. Further, since uShip limits communication between carriers and users it is impossible to determine if a scam is in the works until it is to late.

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dav114401
Ringgold, US
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Jul 06, 2013 12:41 am EDT
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if you are a carrier and you drive a van or any automobile under 10001 gvw you do not have to have a mc number or dot number and you do not have to log in a log book you cry babys crying because you want to charge a shipper high dollar to ship they freight so you only have to do one pick up and one drop that is because the trucking industy are just a lazy bunck of drivers now days get out and work just like the rest of us bid a lower bid get more pick ups and earn your money then people may start shipping with the small carries again is has got so bad that it is cheaper for a shipper to put there freight on a big truck and wait a littke longer to get it so stop crying and go back to work thats why the usa is in the shape we are in people are lazy now.

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thexman
Atlanta, US
Send a message
Feb 10, 2011 12:38 am EST

Next time you should try this fairly new website called ShipAlmostAnything.com instead. They do not charge a commission, which will save both the trucker and the consumer some serious $$$. Plus, they have an open communication platform that allows us to talk to and pre-screen all potential haulers. Avoid getting ripped off and use a different service.

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P
3:40 pm EDT

uShip dishonest scam

I was a transporter on uShip.com. After 3 months of LEGAL transporting, uShip suspended my account for "Unauthorized communication" with a potential customer; I let the boat customer know that I carried cargo insurance and that any other transporter who did not, left the boat owner liable for any loss or damage, even if the transporter had "full coverage" insurance on their vehicle... Also, I let another customer know that USHIP CHARGES A FEE FOR THEM TO USE THEIR SERVICE. Bad boy! They are dishonest, unreliable, unaccountable and outright deceptive to anyone who works with them, uses their transporters, or works for them...

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thexman
Atlanta, US
Send a message
Feb 10, 2011 12:36 am EST

Next time you should try this fairly new website called ShipAlmostAnything.com instead. They do not charge a commission, which will save both the trucker and the consumer some serious $$$. Plus, they have an open communication platform that allows us to talk to and pre-screen all potential haulers. Avoid getting ripped off and use a different service.

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Honest Broker
Austin, US
Send a message
Jan 12, 2011 10:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sadly uShip may be one of the most dangerous sites on the web. It purports openness, but it is really a platform for theives and scam artists. Nine out of ten of uShips "carriers" are illegal. And since almost all of the people that want to ship on uShip have little or know experience in shipping they become easy victims of over charges, extra fees, damage, and theft. The vast majority of uShip "Service Providers" are just a guy with a truck. They haul without license, authority, bond, or insurance. uShip executives are fully aware of this, but deny any responsibility saying that the users police the site. The problem is that the users are amateurs and they don't realize that they are being scammed in most cases. Further, since uShip limits communication between carriers and users it is impossible to determine if a scam is in the works until it is to late.

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K
12:35 pm EDT

uShip don't use it

Bought a pair of Macaws from a gal. She used Uship. We agreed on the price of 600.00 dollars. The shipping company called and said the birds would be delivered. Then 1 hour before delivery they said they needed 1500.00 more because of pet insurance. Don't deal with anyone from this place. I am out 600.00 Thank goodness I never gave them more! Yes I was sick of talking to that Arab voice that you cannot understand. Hope they get what they have coming to them. Never, never, never again! Please people be careful of scams!

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samm123
Adelaide, AU
Send a message
Jul 05, 2011 2:01 am EDT

is there no way of getting any of your money back?

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T
3:14 pm EDT

uShip scam - never got my puppy

I found a dog online that I wanted to adopt from a private seller. She used U Ship to 'ship' the dog. They hit me for a $300 fee and then the next day said they coudn't ship because the dog needed $580 life insurance that would be refunded at the time of delivery.

So like idiot, I paid it. So we payed them a total of $880, then they said they would be shipping. Then the next day they said I needed to pay them $725 for a dog crate because the one the owner dropped off wasn't good enough because of the climate!

So they called me because I refused to pay and the guy couldn't hardly speak english and then hung up on me! Then they sent me an e-mail an hour later saying that "since I was complaining and doubting their company they had no option to send my money back because they didn't want their reputation to be brought down over a few dollars!" I'm still waiting for my refund, because they wanted me to pay $175 for them to refund my money!

It's one big scam!

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Its_Just_Me
Yarmouth, US
Send a message
Sep 30, 2010 1:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good luck with that

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Okiebryan
Oklahoma City, US
Send a message
Aug 13, 2010 9:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

that was not uship that you dealt with. It was a Nigerian "puppy scammer" who was using the name of uship to fool you. Please google "puppy scam" and read all about it. Sorry you got taken, but uship is nothing more than a website that connects people who want to ship something with people who transport stuff, and they connect those people for a fee.

What you experienced is the classic scam, and no relation at all to what uship does.

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W
5:45 pm EDT

uShip no customer service, no phone number, a buggy site

Uship claims to be a neutral agency connecting shippers with customers. But really, for the immense amount of fees they charge, they offer nothing. When shippers steal and lie to you, they do nothing. A total ripoff. No customer service, no phone number, a buggy site. Stay away.

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Jennifer Buchanan
Longview, US
Send a message
May 29, 2014 4:57 pm EDT

Hi, I'm Jennifer, Customer Relations Manager at CitizenShipper. I
was both shocked and dismayed to hear about your experience. I'm
really sorry to hear that you had to go through all this.

I wanted to let you know about CitizenShipper.com. We're also an
online shipping marketplace, and connect customers like you with
drivers. What really distinguishes us from other service is our
commitment to customer safety and satisfaction. Drivers on
CitizenShipper undertake stringent screening checks before picking
up any customer shipments, including a nationwide Background
Check, and also address verification. We also feel our community
policed review and feedback system helps users to weed out
undesirable members leaving only the drivers who conduct
themselves with professionalism and integrity. In addition to
this, we've also just integrated a dispute resolution system which
further enhances user safety on our site.

If you do find yourself in need of quotes and professional
drivers, please reach out to me on jennifer 'at' citizenshipper
dot com, or call me on [protected] and I'd be happy to find you
a professional driver.

Thanks!

Jennifer

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thexman
Atlanta, US
Send a message
Feb 10, 2011 12:37 am EST

Next time you should try this fairly new website called ShipAlmostAnything.com instead. They do not charge a commission, which will save both the trucker and the consumer some serious $$$. Plus, they have an open communication platform that allows us to talk to and pre-screen all potential haulers. Avoid getting ripped off and use a different service.

ComplaintsBoard
L
10:43 am EDT

uShip never received my puppy

A puppy was posted for free by [protected]@yahoo.com on oodle in the Cleveland, Ohio area! When I emailed the lady she then said she was in Washington, that I would just have to pay for the delivery ticket of $270! Everything was sounding good so I payed it & was told that I would it the folloing day at 12:00 noon! Then I receive a email stating they stopped the delivery supposively in South Dakota to tell me they need $980 for insurance till the puppy arrives! Then I will receive all my money back! Now I'm out of $300, what do I do cause they keep calling me, wanting me to pay it?

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josh9645
Manitowoc, US
Send a message
Jun 18, 2011 4:00 pm EDT

Hey lady dont feel too bad k, They did EXACTLY the same thing to me. The problem is that they actually look legite and by the time you realize your getting scammed its too late. I bought i Rottweiler from a lady in Colorado and the exact thing happened to me! Even the prices you gave were identical to mine. And trust me, once you give them money you will never see your pet or your money! USHIP IS A SCAM!

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MrRealtor
Oklahoma City, US
Send a message
Apr 13, 2010 11:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I agree. There are homeless pets everywhere. Do not pay for a pet unless you get it from your local pound or rescue farm.

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DJ MichaelAngelo
Stanton, US
Send a message
Apr 13, 2010 11:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lady are you on crack? This is obviously a scam and it's only suckers like you that keep ### of the earth scam artists like this in business. I can't begin to imagine how many 100's of not 1000's of homeless animals and puppies there are in Cleveland that you would have to resort to wanting to "ship" one from Washington. You should've seen the red flag and told her to buzz off as soon as you heard this, then kept looking on Craigslist for a LOCAL pet. There's a reason they warn their customers to always deal LOCALLY. How could you fall for this ruse? :(

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D
2:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

uShip scam

U Ship is nothing but a means to hook you up with the sleazy low life shippers.

they take their cut of the deal, and do not look back. I had a terrible experience with them, I e-mailed them several times to intervene in resolving the problem with a sleazy shipping company called Chase Nationwide Transport, operating out of Oregon. This company, I mean Chase will take charge of your shipment and then would not move it until it is paid for in full, They give you different bank accounts and ask you to wire the money with different charges added and keep calling you that the money did not come-in and keep playing this trick in the hope that you wire the money and then you charge the shipping cost to credit card. They play every trick you can think of. in the meantime, U Ship will not interfere and leave you with these sharks. I had to file a law suit against them.

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Bowlin Law
US
Send a message
Mar 28, 2018 9:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Uship is the biggest rip-off I have seen in quite some time. They set me up with a shipper who encouraged me to get insurance even though there was a $500 deductible he didn't tell me about. The desk arrived damaged and the shipper told me he would pay up to $250 worth of damage. When nothing happened Uship tried to claim they have no liability. Fortunately, I am an attorney and know they are nothing more than two-bit hustlers, and I plan on filing a class action suit against them. Anyone interested in joining this suit can contact the Bowlin Law Firm, LLC @ johnmbowlin@gmail.com. I know we will win the case, and now I just need some clients willing to fight this unscrupulous company.

Sincerely,
John Michael Bowlin

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Kenechi Enezuagu
US
Send a message
Nov 08, 2015 11:17 pm EST

i was scammed out of a TV earlier this year around April 2015. I lost $865. I filed a chargeback to get the commision back from uship but lost my TV. I then proceeded to create an fake shipping/ broker account on uship with all fake entity. Uship does not scan info of their brokers. i was able to bid on $8, 000 cargo OUT THE GATE with all fake info i imputed. if i was a scammer my customers would NEVER have any recourse of their property once i get my hands on it.

Nowadays, i go on uship to find legible brokers and i contact them and use their service directly and pay them directly and that has worked for me so far

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Kramer101
Akron, US
Send a message
Nov 27, 2013 1:44 pm EST

now is it that uship/broker is a scam or is it that the trucking companies that uship uses the scam? i'm just wondering because im starting a small trucking company mainly dealing with metal fabrication shops in my area. But i would aslo like from time to time to do some long hauls and was interested in useing uship.com. Any info on this would be greatly appreciated. Thanks

Revengeuship
Revengeuship
cape coral, US
Send a message
Sep 02, 2011 4:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

http://www.swfloridatransporter.com/ushipdontwantu2no.htm
go and read you will be amaze about uship and what a scam they are

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anotheruship scam !!!
CA
Send a message
May 03, 2013 7:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whoever had a problem with uship- whoever suffered because of this company - please see the following contact address and write your complaint .Please do not ignore. Lets do it !

BBB of Central, Coastal, Southwest Texas and the Permian Basin(Austin, TX)
1005 La Posada Drive
Austin, TX78752
info@centraltx.bbb.org
Web: http://www.centraltx.bbb.org

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Mary Formosa
Victoria, CA
Send a message
Sep 02, 2013 7:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, this happened on the long weekend of Aug/2013.I was contacted by a so called breeder of Egytian mau kittens.She claimed she was deaf and had no phone no.She sent me pictures of the kitten I wanted to buy.She told me to pay through Westen Union, which I did because my Visa did not work through Uship.She then told us that she used some of our money to pay Uship to ship our Kitten.The thing is she told us to send the money to a person in Texas, not a company.So then uship emailed us a copy of the shippment (Egytian mau).Apparently shipped kitty from Nevada to holding in Quebec, and that we had to pay a further two thousand dollars pet insurance, to receive the kitten to Victoria, that is when we realized we were scammed, They also said the money was refundable and to wire them the money, we would not believe it or give them more money.I am heart broken, no kitten and my money gone.Mary

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Bitty
US
Send a message
Nov 05, 2010 12:24 pm EDT

Too all shippers out there, Uship exsitis only because we support the site, My message is simple "Do not support this site" If we shippers don't support them, they have no business "period".

If a consumer is *** enough to ship a product with U-ship supported by cheap UN-insured, Un-professional carrier's with no recourse then that is there problem.

When there goods go missing or they have been waiting for 6-12 weeks to get the goods, or they can't get a hold of the shipper, or it gets damaged, "Tough" you get what you pay for, so stop *** and moaning, you took the risk and that's the end result.

U-ship is a risk to for both consumers and suppliers, the transport industry worldwide has enough parasites to feed within it. So stop feeding this one!

My trucks don't have Shell, Mobil, Caltex, Exon, or any other oil company emblazoned on it, and I don't ship freight for fuel money. Neither should you!

I think I speak for all PROFESSIONAL transporters out there. We spend a considerable amount of money each year in insurance, maintenance and road tax to protect "YOU" the end consumer, hence why freight is priced the way it is.

So please... stick with the professionals, Simply because we do know what were doing out there.

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Marta L
US
Send a message
Feb 21, 2011 1:06 pm EST

Thanks for contacting me regarding my lovely pups and I apologize for the late reply, they are called Lauren and Sandy, Laura They are still available and ready now to go to a new home.Lauren is a male and Sandy and Laura they are Female, They are 12weeks old pure breed CKC registered, vet check, updated in all shots. Well-tamed and potty trained, good associate with kids and other house hold pets. I live in London and these puppies will be coming from London .

i am giving them out for free and I can arrange for shipping to any loving person who lives far and it will cost £150.0 each puppy for National Shipment. This is because i have just had my new job as a journalist and it is due-to the mobility of this job that leave me with no choice but to look for a perfect home for these cute and well trained puppies of mine. And i want a home for them as soon as possible.They are very sensitive, well socialized puppies and possesses in the following characters..

Laura She is home and Potty Trained..

-She does not bark a lot.

-She is KC registered, vet check, updated in all shots .

-She Is socialized with kids and other house hold pets .

-She is health vaccinated.

Laura is one of the largest puppy and one of the calmest puppy we have ever had. She is a little more reserved, but friendly and snuggles right in when picked up for hugs. Her family bond will be strong and loyal. She is also doing great on leash training and simple commands

Sandy,

She is home and Potty Trained..

-She does not bark a lot.

-She is KC registered, vet check, updated in all shots .

-She Is socialized with kids and other house hold pets .

-She is health vaccinated.

Laura is one of the largest puppy and one of the calmest puppy we have ever had. She is a little more reserved, but friendly and snuggles right in when picked up for hugs. Her family bond will be strong and loyal. She is also doing great on leash training and simple commands

Lauren

-He is home and potty trained

-He barks more than Laura but not to much.

-He is KC registered, vet check, updated in all shots.

-He is health vaccinated

-He barks when he sees strangers.

This cute puppy is the smallest of the litter and is growing fast. At a very young age he would sit up in a royal pose to whine . So the

kids dubbed him Lauren. He is totally unafraid to tackle any

of the bigger pups and loves to lick hands and faces if you get too close. He is one of the kid's favorites and gets handled a lot.I will like to know more about you.

-Are you married?

-Do you have kids?

-Are you familiar with this kind of breed?

-can you Give me a Brief Description about your Environment?

-What is your occupation?

-Were exactly are you located?

-What is your phone number?

-Are you interested in Lauren or Laura?

-Have you ever arrange for a home delivery of a puppy?

Hope to read from you soon asap

regards.. Do not buy or pay any money for these dogs.

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Xavier1234
Lawndale, US
Send a message
Oct 04, 2011 12:24 pm EDT

Bill,

Let me tell you as a service provide on uship the company is not a fraud however they would have made a lot more money off of you had this shipment went though. What uship does not tell it's customer or I should say they hide it very carefully is after they charged you $35 for posting on their site, they also turn around and take approximately 13% of the $1600 bid amount you accept from the service provider. That is what they tell you will be a deposit about $208 by my calculation. So in total uship gets $243. The service provider like myself who actually does all the work gets the difference of $1392 that you would give to the driver when the job was complete.

Uship has also came up with something new to rip off it's service provides. It allows you the customer, I believe they actually propably stare shippers into making a full payment for the shipment directly to them. At which time if you were doing your payment this way. The servise provider/driver would have lost/been ripped of by Ushipfor another 2.25% which Uship calls a transfer fee. Now why should we the service providers, the people who does all the work get screwed again for more money by Uship?

I don't know what happen to your driver/service provider. Perhaps something happened to him/her and they were unable to respond to you. Either way, as a service provider myself, I really don't like dealing with Uship because they charge/steal too much money out of all our pockets, both shipper and service providers, just for us to use there site. They have no competition so they do what they want. I am working work on my own site that will compete with Uship and charge far less money to the servie providers and perhaps nothing to the shippers. In the meantime I suggest using Craigslist or other web search methods of finding reliable servce providers for your transportation needs.

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ScamShip
Duluth, US
Send a message
Sep 02, 2011 2:58 pm EDT

I created a group forum website for those of us who have been scammed, robbed or have been taken advantage of by Matt Chasen @ uship.

www.scamship.com

I hope that you take the time to signup so that our many singular voices can be merged into one strong, loud and permanent voice that will create change or closure to uship.com. I recognize a few email addresses on the list and I know that you can help contribute greatly to this site.

I have built a site where we can chat with others, create groups, make friends, help those who were scammed and share stories. This is more than a forum. This is a place that we all can have become the largest community online to combat uship's unfair practices.

You will not be asked your name, you can enter it once you are logged if you would like. If you are a lurker or someone who has been compiling years of data on uship, we welcome you.

I promise not to:
Censor your posts
Give out personal information to any 3rd party
Remove posts
Bend to legal threats from uship to shut down the site
Cancel your account for any reason

My suggestions:
Pick a username that you like. Once entered, it cannot be changed
Spread the word as much as possible to facebook, twitter or any other social website.
Help each other. Our site is designed to be social for a reason.

Thank you
Walt @ Scamship

Facebook: http://www.facebook.com/profile.php?id=100002830611056
Twitter: http://twitter.com/#!/ushipscamreport
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10:20 pm EDT
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uShip the worst

This website has to be the worst thing ever. As someone else has stated all they care about is thier money. They don't care who is legal and who isn't. They make you accept thier user agreement that makes them never at fault for anything. As much as I hate goverment control over everything they do need to step in and do something about this site. All these people on here that lie about being legal or having the insurance that they don't have. I'm suprised you don't see alot more about people destroying other peoples property and then not having the insurance to cover it. I am a legal transporter and would have no problems with the site if they would get rid of the wanna be's.

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Steve Ryan
Kansas City, US
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Mar 04, 2010 2:13 pm EST

For a better shipping experience, I highly suggest going to:

www.shipalmostanything.com

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CJO
AU
Send a message
Feb 06, 2010 6:15 pm EST

I have been a registered uShip provider in Australia for several months now after responding to an email they sent me. We are in the vehicle transporting business. In that time I have quoted extremely reasonably on many loads going in the same direction of our trucks on return trips and have not received a single job out of it. I estimate I have offered around 15 bids.
I think everyone that uses this service thinks they will get their job done for almost nothing, but if you are a reputable, insured and licensed business you have to charge accordingly. We have offered up to 70% discounts to snare a load home and not snared one. One example is that we had a truck returning from Brisbane to Sydney (about 1000klm) and we quoted on around 3 cars as a return trip at $500 each and didn't even get a response. It's frustrating and a waste of time. The customer would have received a great door to door service and we would have covered our fuel cost only.
Only 3 provider companies on the Australian site have any feedback - the highest being a 2!
I'm also surprised with government agencies who insist on us having full insurances, licences, ABN numbers, business names etc yet there are pensioners (nothing against you personally!) who offer services using their own cars with a trailer to complete deliveries. It's just extra cash to them, but it's our business.
I will deregister my business from uShip in the next couple of weeks if I continue to be frustrated by unprofessional tactics. We cannot and will not compete with cowboys.
Pity help vehicle owners if an accident was to happen due to lack of experience and insurance. In our line of business I have seen many instances where single car trailers being towed behind another car have jacknifed and overturned. I just hope nobody is killed by one of these thorns in the side.

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UShip Observer
US
Send a message
Jan 12, 2010 1:51 pm EST

The 1st link's comments are the best ones when it comes to UShip.

Is shopping for a mover in a virtual marketplace safe? – Part I
Part I – Listen to the Marketplace Podcast

http://www.examiner.com/examiner/x-5187-Moving-and-Relocation-Examiner~y2009m8d18-Is-shopping-for-a-mover-in-a-virtual-marketplace-safe--Part-I

Is shopping for a mover in a virtual marketplace safe? – Part II
Part II – Shopping for a mover online?

http://reloroundtable.com/blog/?p=3357

Is shopping for a mover in a virtual marketplace safe? – Part III
Part III – How do you find a crook in the dark?

http://reloroundtable.com/blog/?p=3374

Is shopping for a mover in a virtual marketplace safe? Part IV
Part IV – What does ‘Caveat Emptor’ mean?

http://reloroundtable.com/blog/?p=3426

Is shopping for a mover in a virtual marketplace safe? – Part V
Part V – Who really needs the aspirin?

http://reloroundtable.com/blog/?p=3493

Look at what the state of California has to say about shopping online for a mover and the cautions that need to be exercised.

http://www.asianweek.com/2009/09/18/move-it-dont-lose-it/

If using Uship again, you might want to choose one of Uship's Top 100 transporters for 2008

http://stopillegaltrucking.com/forum/viewtopic.php?f=31&t=688&st=0&sk=t&sd=a

Look at what the state of California has to say about UShip and the cautions that need to be exercised.

http://www.asianweek.com/2009/09/18/move-it-dont-lose-it/

For a good sampling of what you may experience when using one of 1000's of illegally operating Carriers on Uship, just GOOGLE the entire phrase below. Click on the results and read through the feedback of the 100's if not 1000's of incidents of stolen money, property, property damage, extortion and abandoned property.

These profiles were suspended, but the damage was already done. The suspensions are done to keep this information from damaging the site‘s reputation and not let the truth trump the propaganda that the site publishes all over the internet.
GOOGLE THE FOLOWING: 

This profile belongs to someone who is no longer registered member (Account suspended) site:uship.com

WANT TO KNOW MORE ABOUT THE PERSON OR BUSINESS THAT YOU ARE THINKING OF HIRING? THEN “GOOGLE” THE BUSINESS NAME and PERSON‘S LEGAL NAME!
You might be surprised as to what’s lurking out there on the net, no matter where in the world they are located!

I bet that these 2 people (1 from Australia & the other from Alexandria EGYPT) wish they had done their homework. Just these 2 alone, got taken for in excess of $80, 000 from someone in the U.S.!

http://www.uship.com/profile/haroldone/

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JamesWk
Toronto, CA
Send a message
Dec 17, 2009 5:54 pm EST

I will never again use a company where I can't talk with a PERSON...the only way to contact U ship is by email...VERY user unfriendly. I'm STILL waiting for a refund of a deposit I made for shipping which wasn't completed. STAY CLEAR of this "service"!

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schnauzermom
Springer, US
Send a message
Jun 04, 2009 10:42 pm EDT

I just used uShip for the first - and last - time in May. I accepted a bid from a shipper to transport a horse I bought. What a complete nightmare! Paid the first deposit. Paid a 2nd deposit at shippers request. All they did was lie and never picked up the horse. I had to pay a different transporter to bring my horse. I have been able to recover the first deposit back through PayPal, but not the 2nd -yet. What I have seen now with uShip is yes, they only care about the $, but they have some big deal about the "feedback". They don't want negative feedback left. They told me I would have to let them take off the negative feedback I left in order to file a dispute!
What the heck does one have to do with the other!? It gets even better - they "suspended" my account for non-payment! Non-payment of what they have yet to explain. Not that I would ever use them again, but to be treated like I am the criminal is going too far. Do you think they suspended the deadbeats that stole my money? Oh, no. After 20 days of still not receiving a refund from the shippers, I sent them an email and told the that if they didn't pay me by this Friday then I would file a complaint with the Internet Fraud Dept. - and I will. They proceeded to send me a lot of emails calling me names and saying the most unbelievable crap - totally nuts! I'm also going to check much, much further into uShip - I think their business practices need to be lawfully checked out. I would not, under any circumstances, ever use uShip again.

ComplaintsBoard
M
5:40 pm EDT
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uShip terrible business practices

Uship is a contemptable business in which customers- woith no knowledge of the cost of transportation- are allowed to set their own transportation prices. The drivers on Uship- are often not licensed, documented, or insured. The customers make bids so low that no American driver who pays taxes can take the order on- but the illegals can avoid taxes and fees by taking every low paying job on this site. Uship itself only has one function- to collect fees. They do not allow anyone who has not paid them for sponsorship any opportunity to succeed using their site. DO NOT USE USHIP- put it this way- Would you trust the gardener to replace your toliet? Call a REAL TRANSPORT COMPANY. ONE WITH A LICENSE- OWNED BY AN AMERICAN.

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Its_Just_Me
Yarmouth, US
Send a message
Sep 30, 2010 1:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good Luck with that
Shannon Steede

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UShip Observer
US
Send a message
Jan 12, 2010 1:46 pm EST

The 1st link's comments are the best ones when it comes to UShip.

Is shopping for a mover in a virtual marketplace safe? – Part I
Part I – Listen to the Marketplace Podcast
http://www.examiner.com/examiner/x-5187-Moving-and-Relocation-Examiner~y2009m8d18-Is-shopping-for-a-mover-in-a-virtual-marketplace-safe--Part-I

Is shopping for a mover in a virtual marketplace safe? – Part II
Part II – Shopping for a mover online?
http://reloroundtable.com/blog/?p=3357

Is shopping for a mover in a virtual marketplace safe? – Part III
Part III – How do you find a crook in the dark?
http://reloroundtable.com/blog/?p=3374

Is shopping for a mover in a virtual marketplace safe? Part IV
Part IV – What does ‘Caveat Emptor’ mean?
http://reloroundtable.com/blog/?p=3426

Is shopping for a mover in a virtual marketplace safe? – Part V
Part V – Who really needs the aspirin?
http://reloroundtable.com/blog/?p=3493

Look at what the state of California has to say about shopping online for a mover and the cautions that need to be exercised.
http://www.asianweek.com/2009/09/18/move-it-dont-lose-it/

If using Uship again, you might want to choose one of Uship's Top 100 transporters for 2008
http://stopillegaltrucking.com/forum/viewtopic.php?f=31&t=688&st=0&sk=t&sd=a

Look at what the state of California has to say about UShip and the cautions that need to be exercised.
http://www.asianweek.com/2009/09/18/move-it-dont-lose-it/

For a good sampling of what you may experience when using one of 1000's of illegally operating Carriers on Uship, just GOOGLE the entire phrase below. Click on the results and read through the feedback of the 100's if not 1000's of incidents of stolen money, property, property damage, extortion and abandoned property.

These profiles were suspended, but the damage was already done. The suspensions are done to keep this information from damaging the site‘s reputation and not let the truth trump the propaganda that the site publishes all over the internet.
GOOGLE THE FOLOWING: 

This profile belongs to someone who is no longer registered member (Account suspended) site:uship.com

WANT TO KNOW MORE ABOUT THE PERSON OR BUSINESS THAT YOU ARE THINKING OF HIRING? THEN “GOOGLE” THE BUSINESS NAME and PERSON‘S LEGAL NAME!
You might be surprised as to what’s lurking out there on the net, no matter where in the world they are located!

I bet that these 2 people (1 from Australia & the other from Alexandria EGYPT) wish they had done their homework. Just these 2 alone, got taken for in excess of $80, 000 from someone in the U.S.!

http://www.uship.com/profile/haroldone/

ComplaintsBoard
J
2:39 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

uShip no customer service

Uship has no way to register complaints or receive customer support. I paid the mandatory deposit to have a vehicle transported, but their software didn't work and the provider was not contacted that I had accepted his bid (which should have been done as evidenced by me having to pay a definate down payment). There is no way to contact U-ship to alert them to this problem and of course no refund given to me. They should not be allowed to sell services through the internet since they have no concern of customer satisfaction. Lets vote with our feet and take the business elsewhere.

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U
UShip Observer
US
Send a message
Jan 12, 2010 1:29 pm EST

For a good sampling of what you may experience when using one of 1000's of illegally operating Carriers on Uship, just GOOGLE the entire phrase below. Click on the results and read through the feedback of the 100's if not 1000's of incidents of stolen money, property, property damage, extortion and abandoned property.

These profiles were suspended, but the damage was already done. The suspensions are done to keep this information from damaging the site‘s reputation and not let the truth trump the propaganda that the site publishes all over the internet.

GOOGLE THE FOLOWING: 

This profile belongs to someone who is no longer registered member (Account suspended) site:uship.com

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U
UShip Observer
US
Send a message
Jan 12, 2010 1:20 pm EST

There are extremely good detailed articles and "comments" about Uship at the links below.

The 1st link and its s comments are a MUST read!

http://marketplace.publicradio.org/d...online-movers/

http://www.examiner.com/x-5187-Movin...e-safe--Part-I

http://www.examiner.com/x-5187-Movin...-safe--Part-II

http://www.examiner.com/x-5187-Movin...safe--Part-III

http://www.examiner.com/x-5187-Movin...t-IV?#comments

http://reloroundtable.com/blog/?p=3426

Uship's Top 100 transporters for 2008
http://stopillegaltrucking.com/forum/viewtopic.php?f=31&t=688&st=0&sk=t&sd=a

Look at what the state of California has to say about UShip and the cautions that need to be exercised.
http://www.asianweek.com/2009/09/18/move-it-dont-lose-it/

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UShip Observer
US
Send a message
Jan 12, 2010 12:52 pm EST

Subject: INVITATION

I’d like to bring our organization and discussion forum to your attention. We hope you are the kind of concerned legal carrier who will want to participate and help accomplish our mission. Although we are presently primarily working with authorities in the Mid West (Missouri-Kansas), we hope to spread and expand to cultivate interest throughout the US.

We believe the "Stop Illegal Trucking" organization is providing a much needed service. Our research has discovered numerous carriers operating without USDOT interstate authority, required insurance, and numerous other violations. Our effort is to expose those who ignore safety and operate illegally. I feel the most important role and objective of "Stop Illegal Trucking" is our effort to educate and elevate the level of awareness of the problems in the industry. By stimulating our elected officials, law enforcement, and the general public to take action, they contribute to improved safety on our highways. We believe the "Stop Illegal Trucking" website forum is informative and entertaining containing comments and articles of interest to everyone involved in any part of the trucking industry. The majority of our membership is comprised of small motor interstate motor carriers operating one or two commercial vehicles. These are the carriers most hurt by illegal operators hauling without authority and cutting freight prices. Too many of these are operating “under the radar” and escape the scrutiny of enforcement authorities.

THERE ARE NO FEES OR CHARGES TO BECOME A MEMBER AND NO MONTHLY OR YEARLY FEES EVER. YOUR PRIVATE INFORMATION WILL NEVER BE SHARED BEYOND WHAT YOU CHOOSE TO POST. YOU MAY ACCESS THE FORUM AS A GUEST, HOWEVER YOU MUST REGISTER TO POST COMMENTS.

MISSION STATEMENT OF STOP ILLEGAL TRUCKING
The mission of Stop Illegal Trucking is to provide a method for elevating the awareness level of the general public, enforcement authorities, consumer advocacy groups, and elected officials about illegal trucking activities. Stop Illegal Trucking will provide a forum available to all for the purpose of sharing information on illegal trucking activities and other topics of mutual interest. Stop Illegal Trucking will work legally and ethically while protecting the privacy of the supporters of this cause.

The website main page can be found at:
http://www.stopillegaltrucking.com/index.html

The discussion forum entered by clicking on the red stop sign on the main page or by going directly to:
http://www.stopillegaltrucking.com/forum/index.php

CURRENT ACTIVITIES:
The Stop Illegal Trucking Organization’s Administrators are working to schedule a meeting with the Captain of Missouri FMCSA, the Missouri State Highway Patrol, and the President of Missouri Motor Carriers Association. Our objective is to discuss ways to diminish the numbers of Illegal Truckers on our highways. Presently we’re primarily concentrating on Missouri, but we’re optimistic we can expand interest to other state’s officials over all regions of the Continental United States.

This meeting is to consist of a presentation describing the Stop Illegal Trucking Organization and to propose operation concepts that will result more rigid enforcement, especially along the I-70 and I-44 corridors in Missouri . The primary focus of the presentation will be consistent with Stop Illegal Trucking Organization’s emphasis on safety and the dangers posed by Illegal Truckers. However, in these days of economic stress, even for enforcement managers, we will also present approaches that will enable officials to recognize the vast amount of revenues being lost as a direct result of freight haulers operating without authority. We will show how $$$ losses from registration fees, UCR fees, inspection fees and other applicable permits & license are not collected as a result of those Illegal Truckers running under the radar.

WE NEED EVERY MEMBER’S HELP………. Send your ideas and recommendations to either Brooks (brooks@stopillegaltrucking.com) or myself (don@stopillegaltrucking.com). We will review every recommendation and suggestion for ways to include it in the presentation material.

The meeting will likely be scheduled in the January/February 2010 timeframe, so with we don’t have a lot of time to get it together. This may very well be the big break we’ve strived for and really get enforcement’s attention and cooperation. Again, every member’s ideas are valuable and I personally invite and encourage you to submit your thoughts.

If you have any questions please feel free to contact either Brooks, Tony or myself. We hope to see you as a new member soon.

Thank you

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billiardrules
Solon, US
Send a message
Dec 08, 2009 4:34 pm EST

It's time to stop UShip in their tracks. A class action law suit may well be the answer. If you have been scammed by UShip or have knowledge of anyone who has, please contact me asap with the pertinent info and a way to get in touch with you. This includes those of us who have been "flagged" for trying to inform customers of UShip policies and how shipments are charged - who pays for what. I was flagged for telling a customer there was no way someone could haul 1600 miles in a single day! Hello!? Together we can do more than complain about them - we can shut them down and maybe even have them and their employees arrested and charged criminally. They are brokers, operating without a brokers license, charging outrageous fees, leading the customer to believe the fees are going to the carrier, and adversely affecting the relationship between the customer and the carrier in general. They are also prohibiting communication between the carrier and the customer which could well be a violation of your (and my) civil rights. PLEASE help get documentation together to go after these guys. I just created a domain name - SHUTDOWNUSHIP.COM - and will need help developing this site. Thanks ... Bruce

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mcsmith0210
33136, US
Send a message
Nov 22, 2009 12:33 pm EST

Uship is now informing customers that they "collect a deposit on behalf of the carrier"- which is patently untrue.

What really happens is this: Uship claims to have charged the carrier for booking the match with the shipper- in reality they charge nothing to the carrier- and charge the customer about 9% of the total bid- which is taken from the carrier- and then send an email saying they have "credited the carriers account with the shippers money".

So when the carrier tries to seek a deposit- they look like a scammer- because Uship has already told the customer they credited the carrier with a deposit. They also charge the customer a fee on top of everything for accepting a bid.

They effectively complete a confusing scam on the customer. They claim to charge the carrier for booking, which is then washed out by the customer fees of the same amount- which they say is a deposit to the carrier- and then they collect an administrative fee on top of it all. They collect every dime and no one makes any profit from this but them. A copy of their new updated even more exorbitant fees is below.

--------------------------------------------------------------------------------------------------------------------------------

Tiered Booking Fee Schedule, effective November 6, 2009
Accepted Bid Price Final Booking Fee

$0.01 - $500.00 12.9% of the value from $0.01 - $500.00, with a minimum fee of $19.99.

$500.01 - $1, 500.00 10.9% of the remaining match balance ($500.01 - $1, 500.00), plus 12.9% of the value from $0.01 - $500.00.

$1, 500.01 - $3, 000.00 8.9% of the remaining match balance ($1, 500.01 -
$3, 000.00), plus 10.9% of the value from $500.01 - $1, 500.00, plus 12.9% of the value from $0.01 - $500.00.

$3, 000.01 - $5, 000.00 6.9% of the remaining match balance ($3, 000.01 -
$5, 000.00), plus 8.9% of the value from $1, 500.01 - $3, 000.00, plus 10.9% of the value from $500.01 - $1, 500.00, plus 12.9% of the value from $0.01 - $500.00.

$5, 000.01 - $7, 500.00 4.9% of the remaining match balance ($5, 000.01 -
$7, 500.00), plus 6.9% of the value from $3, 000.01 - $5, 000.00 plus 8.9% of the value from $1, 500.01 - $3, 000.00, plus 10.9% of the value from $500.01 - $1, 500.00, plus
12.9% of the value from $0.01 - $500.00.

$7, 500.01 - $10, 500.00 2.9% of the remaining match balance ($7, 500.01 -
$10, 500.00), plus 4.9% of the value from $5, 000.01 - $7, 500.00, plus 6.9% of the value from $3, 000.01 - $5, 000.00, plus 8.9% of the value from $1, 500.01 - $3, 000.00, plus 10.9% of the value from $500.01 - $1, 500.00, plus 12.9% of the value from $0.01 - $500.00.

More than $10, 500.00 0.9% of the remaining match balance ($10, 500.01 and up), plus 2.9% of the value from $7, 500.01 - $10, 500.00, plus 4.9% of the value from $5, 000.01 - $7, 500.00, plus 6.9% of the value from $3, 000.01 - $5, 000.00, plus 8.9% of the value from $1, 500.01 - $3, 000.00, plus 10.9% of the value from $500.01 - $1, 500.00, plus 12.9% of the value from $0.01 - $500.00.

--------------------------------------------------------------------------------------------------------------------------------

They also conveniently collect from both the customer and the carrier if there is a cancellation and CHARGE AN AN ADDITIONAL FEE. And since they list no phone numbers to their site- unless you look at their company whois- you will be charged the fees with no recourse.

There are so many thinly veiled lies within this company its absolutely stunning that they get away with it.

They do nothing about illegal carriers and brokers- but they require you to input a credit card to confirm your identity. With no contact info- and no way to talk to anyone liveo n the site- you have no idea why they need to confirm your info when they claim to have no legal responsibility for it.

Short answer to that is- they want your credit card now too- so that when matches cancel- they can still make money.

This company reported earnings between 1-10 million last year. And that is shameful.

Cant someone create a competitor? Please let me know if you do.

Uship lies- simple as that.

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death
Buffalo, US
Send a message
Nov 18, 2009 10:52 am EST

Uship is still functional because they obviously can get away with it. Im not licensed or insured. I also fuel my rig with vegetable oil. I have absolutly no overhead cost. And I still function because I can get away with. Iv even been pulled over while on a job and all I had to say to the state trooper was "Im moving a car for a buddy". I don't even need a CDL because my trailer is registered for 7000lbs and I never have it loaded more than that. As long as I don't appear for hire, no one cares and I make a killing.

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campermover091
East Prairie, US
Send a message
Nov 16, 2009 12:49 pm EST

www.theshippingdock.com going live on dec 1 2009 much like the one spoke about above. But only carriers brokers with MC # will be permited to be on. Also I have moved some loads on uship cost me over 100 bucks in booking fees for all. And my customer had to make deposit. This one free to customer and highest booking fee ever to carrier / service provider is 10 bucks. And if you want to they offer direct billing instead of paying on c card. They will sent you a bill. I say the site on a flyer they sent me. On front page it has a area for report bad business. They want the site to work with only real companies doing real business. I emailed www.theshippingdock.net to get signed up

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Carhauler
Tolono, US
Send a message
Apr 29, 2009 9:15 am EDT

I agree fully to these allegations! I am a USDOT compliant carrier and am forced to compete with these so called TSP's on Uship..they dont have to pay the high cost of being compliant and always fly under the radar of State and federal USDOT officers.. I was recently pulled over as a USDOT compliant carrier in Iowa (These guys are agressive) I received a citation for not having IFTA (I was told I didnt need it by my home state) I talked with the officer there and was able to tell him about the many Illegal carriers out here and basicly what he told me was, that he can only pull over carriers who are obviously for hire and that he can not pull over someone who doesnt have their vehicle marked as a carrier! Well this is not right, these people out here and those who use USHIP are doing this on a continual basis and will never be pulled over and will continue to haul Illegally and non compliant...because who is going to stop them? I have seen many car haulers out here pulling 3 and 4 cars on a trailer and with no IFTA stickers and with no names or DOT numbers on the side of the vehicle! I was pulled over by a regular state trooper in Iowa a year ago and he said the reason he pulled me over was he didnt see my signs on the door...I didnt have signs on the doors..they were on my Glass on the back doors 3" tall and in reflective letters and numbers! I know a USDOT legal carrier out of Michigan who when you look at his Profile on the FMCSA it says "Intrastate" It is not marked Interstate... yet he is going all over the place, into Minnesota, indiana, Wisconsin and Illinois. Its all on USHIP and the proof is there!

Someone needs to get a court order and go into USHIP serve them the papers and bust them and the TSP's on UShip that are not USDOT compliant...The states are all have budget deficits and the fines that would be imposed on the Illegal, noncompliant TSP's and on USHIP for turning a deaf ear to the Illegal activities they give opportunity to and allow, which also robs the states of highway funds from permits and such. It also makes our highways unsafe as they are not running logbooks and are obviously running incompliant! I see on USHIP at least once a week someone saying they can pick up someones car for them on such and such a day and deliver it to them same day for a very small amount of money...600 to 700 miles away... That would be over 63.7 miles per hour for 11 hours straight and we all know that can't be done because some states are 55 mph and you cant average 63.7 MPH thru the big cities during rush hours ar legally do to 45 and 55 mph speed limits thru cities... I can go on but I wont...USHIP needs to be fined and shut down or made to conform to USDOT regulations! Central dispatch is a great example of how things should work... They require you to provide a Packet containing your MCS-150, proof of Commercial insurance and a a W-9 before you are allowed to becaome a member of the site! I suggested to Uship to do something simular but they have declined my request! Money is the only thing that matters to them! they dont care a bout legality, safety or Compliancy. I have been suspended on Uship 2 times for suggesting shippers hire only USDOT compliant carriers and have been flagged by a Illegal/noncompliant carrier. I get suspended for my suggestion and the Illegal carrier gets to haul the freight! STOP AND/OR Fine USHIP AND ITS ILLEGAL/NONCOMPLIANT CARRIERS NOW!

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Mad In Idaho
Elk City, US
Send a message
Apr 11, 2009 10:12 pm EDT

This post is to inform not only the trucking industry but also the general public
and various law enforcement agencies of the existence of unregulated
individuals, brokers and companies operating in interstate and intrastate commerce.
There are many small hotshots, owner operators and so called trucking companies that
traverse the nations highways without the proper insurance, and who also fail to follow
mandated regulations set forth by FMCSA.
These companies we believe also contribute to the unreasonably low freight rates which
all have been experiencing.

That being said it brings me to the site I have a problem with.
Uship ( http://www.uship.com/ ). This website boasts "SAVE UP TO 80% ON SHIPPING".
The reason they can offer that is their use of transport service providers (TSP's)
who are unlicensed, uninsured and unregulated by the agencies that over see interstate
and intrastate commerce. Now there are some carriers on there that have complied with
all government regulations, but the majority of their carriers are not compliant and uninsured.
In fact anybody with a truck and trailer can sign up there and start bidding on loads.
Uship does not screen or pre-qualify carriers for compliancy. They utilize a reverse auction
format for the loads posted and this helps to drive the freight rates way below industry standards.
I have seen loads moved at rates of $0.13 a mile. They act as a broker, taking a size able percentage
from every load match and also charge a size able service charge on top of their percentage.
All the while possessing NO broker authority, but in fact acting as one.
Numerous times they have been informed of the carriers that are acting illegally and
turn a blind eye even censoring attempts from legal carriers to inform the shippers of the laws
and authority required to transport in a "FOR HIRE" capacity in their forums and in the
load question and answer sections. Many times compliant carriers have been suspended from
their website for the same actions of trying to inform. Their continued use of illegal carriers
also creates a safety issue on the roadways. These unregulated drivers do not follow the laws the
rest of us must and their equipment is not inspected as the rest of the trucking industries are.
Also these illegal carriers almost always request cash payments from the shippers and do not report
income to the IRS.

In closing I would like to say that I would appreciate if you could take a closer look at this
site and see them for who they really are.

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mcsmith0210
33136, US
Send a message
Apr 05, 2009 5:35 pm EDT

Uship doesnt even support American business- they allow the CUSTOMER to set prices. The customer having no knowledge of the cost for this service- makes it nearly impossible to win the bid- and accordingly- they get the worst service, usually provided by an illegal who has a truck and no documentation or insurance. But hey- anything to save a dollar. Suhip is a scam and classic fraud at its best. Of course they wont answer your calls- theyre too busy collecting money.

ComplaintsBoard
4:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

uShip failure to investigate complaints

uShip.com is internet based company offering a forum for transportation service providers (TSP) and shipper matching. It functions similar to a reverse auction in that shippers may list a shipment needing transported for Transportation Service Providers to offer service and bid. The shipper can select TSPs from the offers received for their shipment. The transportation service provider is charged a fee for each booking of a shipment when the shipper accepts their bid and offer.

uShip's User Agreement clearly states that Transportation Service Providers must be legal and licensed to perform the service. It further states a disclaimer that uShip is a neutral venue and is not responsible for information provided by the TSP. It is the responsibility of the shipper to verify the information and credentials provided by the TSP offering service to the shipper.

In a recent shipment listing, I followed uShip's guidance and recommendations uShip provided to verify the TSP's credentials and to ascertain that each TSP was a legal motor carrier as required by the US DOT's FMCSA regulations and federal statutes. One particular TSP responded submitting a US DOT and Motor Carrier Authority (MC#) number as requested. (This authority was required to legally transport my shipment across state lines) Upon verification of the numbers in the FMCSA database, it revealed that the motor carrier authority presented by a TSP company listed on uShip as Boat Hauling inc., was assigned to a different company name. The FMCSA database provides address, phone numbers and other contact information for each legally registered motor carrier. Using the information obtained from the FMCSA database, I contacted the real owner of the motor carrier authority numbers that had been presented by the uShip listed company, Boat Haulers inc. The legal owner of the motor carrier authority was Apache Transport LLC. The owner of this company denied any affiliation with a company DBA Boat Hauling inc. and further stated that company was not authorized to use the motor carrier authority.

The motor carrier authority Boat Hauling inc. represented to be their own was obviously being illegally used and without the knowledge and consent of the true legal owner of that authority.

The legal motor carrier (Apache Transport LLC) contacted uShip and informed uShip of the illegal activity. (email documentation) He additionally requested uShip provide the identity and contact information of Boat Hauling inc so he could pursue legal action to stop further illegal use of his motor carrier authority and report the crime to the appropriate government authorities. (email documentation) uShip declined to provide the requested information stating uShip would only divulge that information to police or other government authorities. That is in accordance with uShip's policy. However, when presented evidence of a crime, would not the ethical action be to report it to the appropriate authorities and cooperate with the victims of the crime? I can find no indication uShip made a report to authorities or offered any cooperation to the legal motor carrier whose authority had been illegally and falsely presented.

At this point, uShip was, or should have been fully aware one of their TSP members had presented another motor carrier's authority and represented them as their own and subsequently falsely claimed to be an affiliate company. Despite that knowledge, uShip has to date, failed to take corrective action to remove Boat Hauling inc from their list of active TSP members available to provide transportation services. Further, they apparently continue to present obstacles to the legal motor carrier's investigation by not providing the information requested.

In a subsequent posting in the uShip forum titled Community, Trust & Safety, I posted the full details of the activity including the actual response from Boat Hauling inc where that company had submitted another legal motor carrier's authority falsely representing them as their own. Rather than take appropriate action, uShip deleted the post effectively hiding the facts from other uShip users.

The fact that uShip does not verify a TSP's credentials allows illegal transporters to participate without concern that uShip will disclose their illegal transporting and illegal use of other legal carrier's authority. This has made uShip a haven where illegal transporters have access to thousands of shipments.

I would suggest that any ethical company would immediately investigate the facts, which in this case are indisputable, and cooperate to assist in prosecution of the offender. However, rather than provide information to the legal motor carrier company, or even prohibit the company Boat Hauler inc from further participation, uShip deleted forum posts and effectively hid the facts.

You be the judge...

Is uShip hiding the identity of illegal transporters?

Is uShip obstructing justice?

Is uShip completely void of ethics?

Read full review of uShip and 2 comments
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sadd butt true
Mendon, US
Send a message
Sep 16, 2008 3:14 pm EDT

dear Divulged, it would only make good business cent$ for u-ship to only allow legal motor carriers to be on their website, but why would they do something on the up and up when u-ship themselves are illegal brokers.The cat is now out of the bag with their illegal tactics and will be the end of them soon.what would be unethical for legal carriers to post their motor carrier and dot#? conserned citizen

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Fred Right
Send a message
Sep 16, 2008 10:01 am EDT

I actually think it would be unethical for uship to divulge someone's contact information without a police report. Who's to say whoever calls them isn't just saying they're someone else. I would feel very unsafe using a site that would divulge my personal information just because someone calls and says they need it.

ComplaintsBoard
6:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

uShip bad business

I am a legal transporter who has used uship for several years now. They have NO backbone on their site for any problems that protect either the transporter, or the shipper. All they care about is greedy money. They let all these *** illegal wannabe transporters on there, who scam good shippers out of their hard earned money, and their property. Uship has put a lot of good legal transporters like myself out of business, because of their scamming ways, of letting illegal conduct business on there site. These SCABS offer cutthroat prices and steal business away from legal transporters like myself and others! Uship site if bad for business in America, and Uship NEEDS to be SHUTDOWN ! Their ###-head leader, Mickey is a farce, he has NO balls, and will not even answer any emails sent to him about all the B.S. going on, on Uship ! I hope others will add comment about this piece of crap site, and someone will put an end to it, they knowingly let illegals join and do nothing about it, just so they can get richer of blue collar guys like me.

Read full review of uShip and 19 comments
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John Stipancich
US
Send a message
Oct 22, 2023 10:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UShip permitted my shipment to be double brokered - which resulted in me not only paying the agreed upon shipping price but ALSO having to pay another $3,000 to the carrier directly to have my shipment released.

Highly recommend you steer clear of UShip otherwise you run the risk of being double charged (if not more) if the carrier is not paid.

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SSB1
US
Send a message
Feb 11, 2018 10:01 am EST

I feel sorry for NONE of you. As a legal transport company I laugh at this website and the people who use it. You really expect a Legal Transport Company who has to pay on average 9-15K a year for transport/cargo insurance plus thousands of dollars for permits requested by the federal government to haul your property legally 1800 miles for 400$ I see multiple bids so low it wouldn't cover the fuel to drive there much less make any profit. And then I do a quick search through the SAFER website and these guys bidding and it shows that have NO authority to transport a pair of shoes much less cargo. So you pay for what you get... Cheap isn't always good and good isn't always cheap. You want Joe Bob to transport 15-50k freight for pennies than don't get mad when he shows up in a 1977 pickup truck with a rented uhaul trailer. Hope he doesn't damage your freight if he shows up at all. Good Luck!

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Pissed Off1234
US
Send a message
Nov 10, 2017 11:07 am EST

If you ever get a chance to come across a Timothy Diliberto from Eastern Carriers. AVOID HIM AT ALL COST. He is a scam artist. Him and his wife Audrey Preen created a "northern division - Eastern Carrier LLC". I called the head office in Kolkata and they had no record of their 'division'. They scammed myself and others on uShip. Be careful!

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drich2
Oklahoma City, US
Send a message
Jul 08, 2015 12:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The intro page states you can get bids between $575 to $975 with the average bid being $675, however this is not true and misleading. I scanned the active bids (over 2500) and they are all over $999, there are no bids for less.

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Jennifer Buchanan
Longview, US
Send a message
May 29, 2014 4:54 pm EDT

Hi, I'm Jennifer, Customer Relations Manager at CitizenShipper. I
was both shocked and dismayed to hear about your experience. I'm
really sorry to hear that you had to go through all this.

I wanted to let you know about CitizenShipper.com. We're also an
online shipping marketplace, and connect customers like you with
drivers. What really distinguishes us from other service is our
commitment to customer safety and satisfaction. Drivers on
CitizenShipper undertake stringent screening checks before picking
up any customer shipments, including a nationwide Background
Check, and also address verification. We also feel our community
policed review and feedback system helps users to weed out
undesirable members leaving only the drivers who conduct
themselves with professionalism and integrity. In addition to
this, we've also just integrated a dispute resolution system which
further enhances user safety on our site.

If you do find yourself in need of quotes and professional
drivers, please reach out to me on jennifer 'at' citizenshipper
dot com, or call me on [protected] and I'd be happy to find you
a professional driver.

Thanks!

Jennifer

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MHterminal.com
Washington D.C., US
Send a message
Mar 25, 2014 2:12 pm EDT

They also illegally charge brokerage for marine shipments from the U.S. An industry regulated by the Federal Maritime Commission. A broker must be bonded and licensed before they are allowed to engage in the business. I have instructed my managers to file a complaint with the FMC and the TSA. Stay tuned...

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Martins Mobile
Pittsburgh, US
Send a message
Jan 04, 2014 9:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Contact us for reliable reputable shipping:

MartinsMobile.net

info@MartinsMobile.net

You can find us on facebook to browse our shipments and we have reviews on uShip.

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anotheruship scam !!!
CA
Send a message
May 02, 2013 11:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is my story I had a car to be shipped and I advertised that shipment using uship, a carrier agreed to deliver my car to another city. After all the arranegements the carrier did not show up and disappeared, when I contacted uship they asked me to cancel my shipment and they would give the deposit back. It has been 25 days and still they have not given my money back ! If there is a phone number or a site please let me know where I can send my complaint! Never never made the mistake I made.. Uship is a scam !

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Wow I got ripped
Newcastle, AU
Send a message
Jan 16, 2012 2:58 am EST

U ship Ebay have the same theiving parents, do you really think they care about the people who use the site ? all they want is MONEY dontcare yours or mine as long as they get it . They could not give a tinkers toss if your shipment goes missing heck they dont even check who people are before letting themloose on us use Uship at your own risk should be called U ###

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IMOVE4less
Houston, US
Send a message
Feb 22, 2010 8:31 am EST

WOW THATS what i need to say YOU have so MUCH time to earn a LIVING and spen 2-4-12hrs POSTING--reading FINDING every thing WRONG with almost EVERY thing... MAYBE a few hrs of CREATIVE VENUE and you to could SAVE a few dimes to make a CALL YOUR MOM or MAYBE... Obama's : ask him for YOUR BAIL OUT...
NEXT time+++++ VOTE CONSERVATIVE ++++++ but that's right YOUR vote DOES NOT COUNT anyway..
YOUR right... THANKS for the 5/VOTES... LOL.. LOL ...HAHA... who's the JOKE NOW BILLYER /OBOMA/POLOSIKE/Kennedy/BUSH all part of the Progressive's ONE WORLD NATION ...AND by the way KEEP paying ..Terrifies Im looking forward to collecting my PAYROLL =Welfare check next yr
TAX DAY TEA PARTY >>>> RACIST ... opp's AMERICAN... GOD LOVING//// TRUCK DRIVER== OWNER OPERATOR..
GET INVOLVED stand FOR something or seat down and SHUT UP/// let the LADY'S carry YOUR ball's... and GO watch the PRO BOY'S throw there ball's...your good at that ... YOU like it too ... NOW drink a BEER for the ROAD ...

Overview of uShip complaint handling

uShip reviews first appeared on Complaints Board on May 19, 2008. The latest review Uship trust and safety - no replies was posted on May 24, 2025. The latest complaint very misleading was resolved on May 04, 2014. uShip has an average consumer rating of 3 stars from 61 reviews. uShip has resolved 24 complaints.
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    +1 (800) 698-7447
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    205 Brazos St., Austin, Texas, 78701, United States
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    Jun 30, 2025
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