As of July 31, 2017 They are STILL doing the same thing and have done so for 11 years to my boss! I just found out when I had a gut feeling about this company and its billing. I started searching them on the internet and found all kinds of fraud alerts! Yes, they are still pulling this baloney. Beware! Do not pay those bills, they are fraudulent and will also tell you you need a confirmation number in order to cancel, they have a different line every time you call and they NEVER cancel your so-called "service."
Who knows how much my boss has been paying all these years?
They will give you the line (Cynthia, Angie, Brenda…whatever their names are) that AT&T never cancelled their long distance service and they threw AT&T under the bus so to speak saying that it was their fault. That AT&T never informs them of a long distance switch (moving service from US Telecom to AT&T) and all kinds of false statements. Every time you call, you will receive a different answer or "spiel."
Do not fall for this fake company.