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United Bank Card / Unauthorized billing

United States Review updated:
Contact information:

I have been with United Bank Card for 3 years. 5 months ago, I was able to close my account. Over the last 3.5 years, they have charged my account hundreds if not thousands of dollars in services they never provided (like processing equipment). I would have to call them up and demand a refund.

But since I closed my account nearly 1/2 a year ago, they still are charging my account! The BBB is demanding them refund my money, but United Bank Card doesn't refund my money, AND charges me more fees every month!.. The worst part is their customer service told me they are aware of this problem, and this is happening to every account that has been closed this last 1/2 year...

Next stop is: The Arizona Attorney General's office.


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  2nd of Nov, 2009
Agree Disagree 0 Votes
United Bank Card (UBC) services over 100, 000 merchants, as a result UBC takes any customer service compliant regardless of origin seriously. Although the percentage of customer service issues that occur are miniscule when compared to the size of the entire customer base some issues are reported to external entities. United Bank Card will make every attempt to resolve these issues in an amicable fashion.
If you are having an issue that you would like to handle in a professional and courteous manner please contact me using the contact information below. I am sure I will be able to help resolve any issue that you are having. Customer satisfaction is the highest priority at United Bank Card. Unfortunately based on the anonymous nature of the post we are unable to provide a rebuttal or work toward a resolution.

Chris Rotondi
United Bank Card
Director of Support Services

Email: crotondi@unitedbankcard.com
  7th of Jun, 2010
Agree Disagree 0 Votes
I have had troubles closing my account. Have sent faxes AND written letters... I was always getting ghost charges and once got hit with a 75.00 dollar charge for (security) . They told me.. that my contract said they could charge me ANY amount as long they give me written notice... TODAY 6/7/10 I had to close my checking account to keep them from taking MORE money out of my account... OH and Chris my number is 765 669 3999 you can get my account info from my business number... so you CAN respont.. this is NOT anonymous
Kevin's Used Tires
Marion Indiana...
respond to that...

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