[Resolved] TXU Energy / Extrem bill charges to the account
WE had service with TXU since 01/2015 and its been pretty normal billing, between 05/15 $74.06 we did not live in the house from May to July 2015 (kwh 71) 06/15 $31.51 (kwh 67) 07/15 $42.96 (kwh 167) 08/15 $305.94 (kwh 2340) 09/15 $388.97 (kwh 2724 ) 10/15 $250.32 (kwh 1904 ) 11/15 $205.60 (kwh 1168) 12/15 $301.03 (kwh 1789) 01/16 $ 717.43 (kwh 4393) until the month of January 2016 shocker when we ware not even using the A/C or Heater we used the fireplace and we have a gas dryer. What all's can I do to ? or were can I go to complain and summit a audit on this issue? I will most definitely not live it like this.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
TXU Energy Retail Company Customer Care's Response, Jan 29, 2016
Thank you for sharing the details of your experience, we’re here to help you get to the bottom of your high electricity bills. We'll review your account and contact you to assist. We're here for you!
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