Turkey Hill in my area of Spring St. Reading Pa. is one of the busiest, most profitable stores they operate and I suspect it is only because they have 'no competition'. If a WaWa, Sheets or other similar store opened nearby I'm sure that the Turkey Hill Store would lose most of its business. Coming from a customers perspective, it is also the most frustrating not only to me but many of my neighbors who hate the place. Their employee turnover rate is ridiculous with new faces coming and going in a blink of the eye, leaving mostly from what I have learned is ridiculous store policies, poor training and verbal abuse from management.
I feel sorry for the poor people who come to work there who are thrown right out to the crowd on registers that they are expected to grasp on there own. Being slow, confused and extremely rattled is understandable; as well as frustrating to the customer who just wants to get in and get out. Turkey Hill expects even a FIRST DAY cashier to be able to accommodate multiple service request from a single customer like, gas, money orders, lottery, price checks, proofing of age for cigarettes, finding the cigarettes amid so many different brands on the rack, ice sales which they have to go outside to get for the customer, propane for which they also must go outside for...no wonder the customers get angry with the place and hate it. By the time the young clerk finishes with one of these many multi-purchasing customers, their heads are spinning...how could they possibly calmly and politely greet and service the next one? More registers would help, with more clerks, but that is not bound to happen at Turkey Hill.
Another annoying thing they make employees do is to ALWAYS ask if I have that stupid rewards card, even if they have asked me a hundred times for something I don't want. It takes us long enough to get out of that store at the register without adding an extra scanning step each time, which also slows the register adding up points for every customer. I see the clerk having to hesitate, staring at the stupid register waiting for the screen to clear...Frustrating as hell...If you say 'no' to the card request, they are forced to offer you an application which some customers take and fill out right there in front of you while you have to wait through 'THAT" bullcrap...
I've learned that Turkey Hill doesn't even give the workers a lunch break or regular short breaks, but if they do get a quick break, they are not allowed to sit. They get NO employee store, discount, even though they start at minimum wage but can drink free coffee and fountain drinks if they PAY for the cup or bring their own...HUH????? No wonder they quit in droves.
I can go on and on about this place that fires people on the spot for having more than $100. in their registers when checked on throughout the day, or other ridiculous rules...It is a shame they loose all of the clerks who we like as customers on a regular basis...I'll end here because I can go on and on about this place in a negative way, but choose not to...*@#%!