True Homes / service/quality
About 1 year ago we purchased our first house from True Homes. The house is what they discribed to us as a "spec house;" which basically means there will be only one or two in the neighborhood. Don't really have much to complain about in regards to the house itself except for a few things here and there i. e poor dry wall mudding on the ceiling allowing you to see where the joist come together. The biggest complaint I have is with the lot; to begin with when we began the process of buying the home we were told by the agent that we were buying a bigger lot so we had to pay a premium, well in reality the "bigger lot" we paid for was eaten up by a sidewalk which was never mentioned to us so now our "bigger lot" is the same size as everyone else's except we paid more for ours, yay!! We discussed with the builder our needs to have a fence installed as soon as we moved in and the only reccomendation was to have the fence installed about 1 foot from the property line which agree with. The fence company came and installed the fence; after about 3-4 months later summer came and with it a lot of rain which caused our back yard to flood. We reached out to True Homes quite a few times regarding the problem we were having and were basically told it is our problem because we had the fence installed in a "swell line" (this is builder talk for the area in between two lots where water will run off) and because of the fence our yard is flooding. I am not a builder and didn't know any better. I had different builder come out and look at the lot and compare it to the other lots in the neighborhood; he said in his opinion our fence has nothing to do with it because a swell line will generally will be in some what of a "V" shape to allow proper drainage which our lot does not have. After more attempts to get the builder to correct this mistake with no results I paid out of my pocket to have some drains installed in my back yard which helped with the problem but did not fix. This worked well for the last 1-1 1/2 years but they built the house next door and came on my property and filled in the area where the drain exited my fence causing more flooding in the back yard. After two weeks of calling the company I finally got them to come back out and what they call fixing their mistake which consisted of digging a 6 inch long 2 inch deep and 2 inch wide hole which still was not enough to supply proper drainage, I found myself this weekend digging this out farther. The end result is that I have a poorly graded lot causing flooding which is destroying my back yard; it looks like a swamp, my two year old can't even go back there, and I have to let the dogs out the front door for 2-3 weeks after it rains or else we will have mud all over the house beause all the flooding has killed all the grass leaving a big muddy mess every time you open the back door if it rains.