I had a terrible time as well, I placed an order and never received it. I sent many emails and many letters still no response. When i threatened to come down there from Minnesota and cause them some problems my 2 pyramid ash trays magically showed up. I said if I wanted to find them all i would have to do is place a phony order, mail a check and wait at the bank they cashed my last check at.
Here's another good idea send a check and report the check book stolen, when they cash it you'll find them.