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Trade Key / stay away

1 United States

I bought some handbags from a trade key member by the name of goldkeyhk.com who had over 3000 trust points and was a gold member. My first order was ok. My 2nd order I sent back because customs opened it and said i needed to pay an additonal $325.00. I refused it and the company resent the order in 2 smaller boxes. I received those boxes, but one of the purses had a stain on it. When I contacted Sunny Sunny, she said for me to send the purse back and then she would re-send me another one. I told her I was not going to pay to re-ship it and even worse than that, it was not the purse I ordered. She stopped answering my emails. After about a month, I was emailed from someone else in that company. She said she would fix the problem if I would order again. I told her what price I paid for the handbags $20.00 each and she said that she could not offer me that price but would offer me the price of $27.00 plus a free wallet. Since I use Paypal I knew my transaction was secure and the merchandize was high quality. I ordered again from YuLin and told her to put my order in small boxes so it would fly thru customs. Calif only allows 4kg where NY allows 6.7 kg, well my order was inspected by customs again and a few items were missing. I thought the company forgot to put them in. when I inquired about the missing items, they told me I was not trust worthy and they didn't want to deal with me anymore. I told them my customers had already paid for the items and now I will have to either give money back or buy the items again. After contacting Tradekey about the issue, they told me to go on the company's website and rate them and report the fraud. When I went to their site, they don't have any way to rate them nor do they offer any refund policy when you click on refunds. I emailed Tradekey again and was told if I go to the website that shows them as a customer with Tradekey, I would find the fraud site. I still couldn't find them. Finally, I figured out how I could rate them. I went on Tradekey and requested some purses. I got offers from multiple companies where I could click on their standing with Tradekey and it would take me to the site to rate the company, but I didn't get any offers from goldkeyhk for me to rate them. So, I found this fraud site and thought I would blow my steam here. If someone knows a way to rate goldkeyhk.com on Tradekey, please let me know. Goldkeyhk has blocked my email address.

  • TradeKey Customer Care's Response, Nov 15, 2018

    Dear Concerned,

    We appreciate that you raised this issue to aware other buyers of this seller who have not catered you properly to deliver the goods.

    Since the first order was OK, it seems only a delivery issue which was not catered properly by the seller company.

    We have introduced ‘Key Account Manager’ service who helps premium sellers in closing business deals.

    However, the title of this complaint/post reflecting that Tradekey is scammer. Whereas delivery of goods is only responsibility of seller company.

    It would be highly appreciated if you will mention seller name in title instead of Tradekey.

    Wish you a great success!

    Best Regards,
    Tradekey.com

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