Many people think that Toyota is a good car model. But, I had a bad experience. As a owner of new 2006 Toyota Highlander (hyb_LTD), I had 5 times of incidences of the front windshield dents or crakes caused by flying stones within 3 months. I had contacted Toyota customer service and did not get an appropriate response. Subsequently, I experienced 3 more similar incidences within the past 8 months, which all caused more severe damages on the front windshield. Some cracks extended automatically to more than 8 to 12 inches after single attack by a small flying stone. I, then, again contacted Toyota Customer Experience Center, requesting investigation and resolution. After repeatedly inquiring, the staff member created a case number and agreed to have an inspection. However, the field inspector never came, instead, without an inspection; he simply told me by phone that all damages on windshield were not product-quality related, so he would not come. I kept trying to contact Toyota Customer Experience Center, but there was no chance that I could directly speak with the assigned case manager over the phone for the past more than 4 months.
For my safety, I changed the front windshield without any Toyota’s help. Although I continue driving the same way as usual, and had several flying stone incidences, I have never had any dent or crake, suggesting the quality of these two pieces of windshield seems different. I am very dissatisfactory about the way that Toyota treats customers and the quality of its original windshield.