You should really try and get out, maybe travel a bit, and get to know what "nice" stores are. Kind of strange that you are giving the exact response as ToyZone themselves did - I suppose seeing that there were no customers in the shop when I returned the trash it could only be that you actually work there??
Any country has standards of quality that a retailer has to obey and in that way we as consumers get protected from buying low quality B grade goods. Now the Toy Zone I do not believe lives up to that standard. It is very common sense that anywhere in the world if a store sells broken poor quality goods a consumer has the right to take it back on the same day for a full cash refund.
Now I don't allow my child to play with trash and I will never do so, but anyone that wants to buy junk for their children indeed does have the right to do so, so where you shop and who you support is in fact your choice. Funny how they sell trash, yet I am the racist? Does it not make them, racist as well as sexist selling damaged good to me? I have said it before and will do so again: They are lying cheating thieves with no business ethics. - now if that makes me a racist then so be it.
I think that the stand of quality should be so much higher seeing that in fact it is a KIDS store, yet they don't mind selling trash to KIDS.
Rather than wasting your time making absurd comments, search the web - there are plenty of bad reviews of your "nice" shop. I will never support them, and know many other who won't either. If only 1 person get saved from the same very unpleasant shopping experience I had, it will be enough.