Total Body Experts
reviews and complaints

My wife is fighting cancer. We got excited about buying a Keiser M3i bike for her recovery and placed an order last night after business hours. She was up all night stressed about it - not sure if we should do that right now. I contacted the company (studio-cycles.com) in the AM before they even opened and they are trying to collect a 20% cancellation fee on a technicality. They allow cancellations on the same "calendar day". We technically weren't trying to cancel on the exact same day, but it was well within a day (about 10-12 hours over night had passed). I begged and pleaded with them and haven't heard back. This is such an awful way to be towards customers. We had an order in for less than half a day (overnight while they were closed and we all slept). Let people cancel and don't be so awful to people please.

I recently purchased, 2 14 2021, a Stages SC3 exercise bicycle from Total Body Experts. It has been an awful experience and the bike has not performed as I was promised it would. There has been no success at all in dealing with the company Stages that manufactures the bike or TotalBodyExperts whom I bought it from.

The key feature of a spin bike is the quality and feel of the spinning of the wheels. As fabulous as this bike in ways (outside of the spinning of the bike) what happens when the wheel spins is the problem.
The facts. The bike cost is $2690 retail, I paid 2350$.
1) I spent a lot of time on the phone with Aly, the TBE sales person, I made very clear to her my need for a quiet bike for home use. It is meditative time for me and I like the bike quiet. I also wanted the most comfortable bike and stable because I run or stand at times. I wanted the best bike I could find. I could find. I mentioned testing a Hoist LeMond and found it noisy.
I described my current spin bike (a Vision 700) and the prime reason for trading up was the shushing noise of the break. Second, I wanted smoother control over the resistive force. She promised and assured me multiple times that this was the quietest, best bike on the market with excellent control.
2) The box was severely damaged on delivery and the delivery man wouldn't take it back. Some damage, minor cosmetic.
3) The manual was really badly done and helped little with assembly and operation. I had to work and find on-line videos to solve early problems. Waste of my time. Nowhere in the manual did it mention there bike should not be put on carpet or that the cams that you engage for the seat and handlebars has to be pushed tightly to properly engage. I thought they were loose and it wasted more time to figure this out.
4) Once I pedaled it, as delivered, the first impression were that:
A. it was loud,
B. the second was a slight vibration (due to belt design) through the ball of my feet,
C. when standing to pedal there was a distinct thudding effect as the belt engaged and reengaged.
5) After numerous discussions with support where they said it was carpet and I put boards under it and then tried it on tile, there was no difference in performance. Again waste of my time. Also, why would they sell a bike known to have problems on carpet? Are all owners expected to remodel their houses for the bike? Did they think everyone has a solid gym floor?
6) They sent technician to adjust the belt. By making the belt tighter it developed a pronounced vibration through the soles of the shoes. It got significantly louder. On the plus side the ‘thudding' sensation from standing did go away. Basically, the bike went from bad to worse.

This means that the quality of the spinning is poor.
The support personnel then said the bike is performing as designed. Live with it or return it with me arranging all of the shipping costs and paying a 25% restocking fee (when I ordered it the contract had a 20% restocking clause if I simply had buyers remorse, which I don't, and nothing about shipping - from the conversations I expected they would pick up getting it repackaged picked up and shipped.) It was inferred that there would be no restocking fee if the bike didn't perform as expected. It is being returned because it doesn't perform as promised. I expect to get a different one and this isn't about the cost of the bike.
Failure to meet the conditions of our ordering contract.
I then went and rode the BodyCraft SPD and the Echelon EX-5s. Both were very quiet, no vibration, no thudding. I feel that I was lied to by the sales and support personnel. Because they lied, they should pay and arrange for the shipping and forgive any restocking fee - because the bike was not as advertised and discussed. They are also responsible for the incredible waste of time on my part and their part.

They then suggested I get a different bike that cost 500$ less, pay the shipping (when it was included with the first) and pay for them to box up and ship the bike back and the restocking fee - meaning the new $1900 bike would cost me $3500. I viewed this as adding insult to injury.
In talking with the salespersons supervisor, and trying to negotiate a viable solution, he said the bike was designed that way, by people from Schwinn which I did not know in advance, he said they wanted a 'road' feel' . The salesperson likely knew this. I told the salesperson I didn't like the Schwinn for the reasons I am unhappy with this bike. She knowing steered me towards the worst bike they offered for my needs. He would never have sold me this bike given what I told her.

I am asking that they come pick up the bike and refund my money. They lied when they sold it. I strongly suggest not doing business with TotalBodyExperts or Stages.

purchased machine in 2020 and was promised it would be delivered within 30 days,
5 months have now passed.
no responses to emails no calls nor texts.

I unknowingly purchased a used treadmill from this company (their secret "alias" on eBay is "healthylivingfitness"). Had I known which company I was actually purchasing from & had I read all of the bad reviews on here/elsewhere in advance, I would NEVER have wasted my time or money (hence the likely reason why their "alias" account on eBay makes no mention of the company you're actually purchasing from [you only find this out upon reviewing your Paypal transaction receipt AFTER you have already paid for the item]). I paid nearly $3K on what was supposed to be a "rebuilt" treadmill. I was promised a "3-4 week" lead time, communication all but ceased once I paid, & I had to constantly hound the company rep for updates on the progress/etc. as the company continued to string me along right past the "4 week" mark. After being lied to several times (in regards to parts that were supposed to be ordered way back when I first sent payment/etc.), the treadmill didn't ship out until exactly 6 weeks/3 days after I paid. From there, it arrived to some undisclosed local hub at 6 weeks/6 days after I paid, & after 7 weeks/1 day I had to personally hunt for the contact number for the freight shipping company (in order to call the company directly rather than experience what was actually promised [aka-the freight shipping company calling ME to schedule delivery once my treadmill reached the hub]). After taking time out of my day to PERSONALLY schedule the delivery for the following evening (on a RECORDED LINE), the freight shipping company stood me up on the scheduled delivery date, lied claiming that they had nothing scheduled for delivery to my address on that date, tried to push my delivery off to the NEXT day (a day that, at that point, was unavailable as I already had plans), refused to make the delivery on the actual scheduled date, & after making a last ditch effort to call a contact number that I was given for Total Body's "Logistics Coordinator" by the name of "Pedro" (who doesn't answer his phone & doesn't have his voicemail set up), I was forced to open a case in order to avoid missing the deadline for opening an eBay case for the transaction.

After continuously failing to own up to his own obnoxious mistakes, broken promises & unprofessionalism, the company rep who runs the alias eBay account ("Kevin Anders") became defensive, acting as if he had no clue why the case was even opened (as he CONTINUED to string me along as a means of buying the company more & more time following receipt of my payment WEEKS ago). From there, he promised a phone call from the freight company to reschedule delivery for that following week, I never received ONE call from them by close of business that day (despite Kevin LYING within the case details as he suggested that the freight company tried to call me & wasn't able to leave me a voicemail [my phone works just fine as does my voicemail]), & in the end I still did not have the item I paid nearly $3, 000 dollars for after exactly 7 weeks/3 days from the day I submitted my payment.

After giving this company one chance, after the next, after the next, after the next to TAKE OWNERSHIP & successfully complete this transaction, promises continued to be broken, lies CONTINUED to be told, I continuously had to do THEIR LEGWORK just to ensure that the treadmill even shipped out, & I had to do ADDITIONAL legwork once the treadmill finally arrived to some undisclosed hub in my area. I cannot believe all of the time/energy I have had to invest into this transaction just to complete it, & after all my efforts (efforts that the COMPANY should have been making on MY BEHALF/after getting nearly $3, 000 of MY MONEY) I am just emotionally & mentally drained beyond words. At the time of this review, I have come to the conclusion that I am dealing with a SCAM ARTIST company & I am escalating the eBay case for a full refund. When it comes down to "Total Body Experts" or "healthylivingfitness", all I can say is this; NEVER AGAIN. 7 weeks & 3 days of my life that I can NEVER get back. YOU HAVE BEEN WARNED. Goodluck.

I placed an order with TotalBodyExperts on October 22 for two cybex arc trainers. They are all there and extremely responsive when it comes to making a sale and that is the reason why there are so many initial positive reviews. However, after that, customer service is non existent.

My first issue started when my order kept being postponed and was kept in the dark. It was finally delivered on December 16 - almost 60 days after the order.

What is more disturbing is that the first machine arrived defective and died less than 12 hours after delivery and the second one made a vibrating sound. They led me to believe that all the time it took for them to send the machines is solely because they go through "vigorous testing" and that takes time. Hmm sounds about right.

I emailed them and asked them to come pick it up and take them back. I don't trust them, nor do I trust their machines. They viewed the email more than 13 times but never once in the 13 times bothered to reply to my email.

I uploaded images and I plan on removing the review once they resolve the issue by picking up the machines and issuing a full refund.