The Book Depository / refund

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I was returning a parcel to book depository for a refund however Australia Post has lost the parcel. I have contacted them and they requested that book depository calls them. I was then told that book depository does not provide phone support. I contacted Australia Post again and they provided me with a simple form for book depository to fill out. I have once again been told that they cannot do that and upon receiving the parcel I will be issued with a refund. They are not understanding that this is not possible and there is no way for me to contact them aside from the completely inadequate and unprofessional service that I am receiving.

Nov 16, 2017

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