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Texaco / Awful company

United States Review updated:
3.35
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I would like to let you know of an incident that happened at Texaco this morning. I went to the station at 12950 Coit Rd, Dallas, TX 75251 to get gas this morning at around 9:20. I tried to use my credit card outside at the pump, and was told that my transaction was denied and that I would have to see the cashier. I went inside and used THE SAME CREDIT CARD for $10 worth of gas, and it was approved. I went outside to pump my gas, and the pump turned OFF at $9.97. It didn't slow down, and I made sure that it had actually turned off.

I was late for work, and it was 28 degrees, and I thought- hey it's only 3 cents, so I did not pursue it any further. However, as I was driving I began to think that with the volume of cars that probably come through that station, if he is making a $.03 profit on every one, he is probably making a killing, preying off people who, like myself, think 'well, it's only 3 cents'. It still sounds kind of stupid, but with the economy as bad as it is...

I have reported the incident to Chevron. I am sure it was the operator, not corporate policy, but we will see what they have to say.
Na
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Bo
  13th of Apr, 2009
Agree Disagree 0 Votes
TWIN CREEKS TEXACO IN ALLEN TEXAS: I bought a car wash, the pressure was low and the machine made terrible screeching noises, I was afraid my car would be dammaged with all the noises it was making! When finished the cycle my car was still filthy from the rain and bugs still stuck all over the front grill, bumper, windshield and mirrors! I went inside and that is what was sooo disturbing the foreign fell behind the counter said he would not refund my money, thats what you get when you buy this car wash and if I wanted he would sell me another three times the price. Then he threatened me with "What you gonna do, huh!" He kept repeating this over and over in a cocky loud voice. I could not reason with this person, heck, he wouldnt comprehend when I told him about the machine having no water pressure to wash or the terrible noises it was making! He said "I sell several of these with no complaints" Well, his machine has one now as it doesnt work and he continues to sell washes with a nonworking machine. I thught in this country, if you dont get what you paid for you get refunded or restituted...he has another opinion/approach/view. I asked for my reciept back and left without courtesy or a refund for services not rendered!
Ga
  31st of Aug, 2009
Agree Disagree 0 Votes
I have no knowledge of the station in question (I live in Washington state), but I work on fueling stations & gas pumps for a living (Texaco and Shell in particular).

It is not possible for the operator to "rig" a gas pump to shut off three cents early. It simply is not. The hydraulics and valves in a fuel dispenser are self-contained which makes such tampering impossible. There are any number of reasons the pump shut off early, with a bad valve being the most likely culprit. But please take note of the difference between EQUIPMENT FAILURE and intentional scamming by the operator. With fuel prices the way they have been for the past five years, I constantly witness these poor folks taking the brunt of the assault from angry and inconsiderate customers who are pissed off simply because of the high petro prices and want to find someone who they can blame for their frustrations.

Additionally: if you prepay xxxx dollars on a credit card at a gas station and you do not dispense the full amount, the change is automatically credited back to your card. This is a process automated by the credit network; you do not need to go back into the station for this to take place.

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