Ordered two things from them off of their website. One item came and was not the quality or look as it was on the website. The second item never arrived. I was billed $39.98 for a doormat that was not worthy of even half that price. When I called them they said that every order is subject to a $4.98 service fee, HUH? And that they emailed me about the second item being discontinued...I can assure you they did not. They also couldn't explain a $15 expedited shipping fee I was charged. They ultimately agreed to refund me $6.08 HUH? The customer service reps were less than able to clearly articulate what had happened and never apologized or offered to do anything but the $6.08 credit. Will never do business again with them and will ensure no one I know will either.