Taylor Gifts / Service

Ordered two things from them off of their website. One item came and was not the quality or look as it was on the website. The second item never arrived. I was billed $39.98 for a doormat that was not worthy of even half that price. When I called them they said that every order is subject to a $4.98 service fee, HUH? And that they emailed me about the second item being discontinued...I can assure you they did not. They also couldn't explain a $15 expedited shipping fee I was charged. They ultimately agreed to refund me $6.08 HUH? The customer service reps were less than able to clearly articulate what had happened and never apologized or offered to do anything but the $6.08 credit. Will never do business again with them and will ensure no one I know will either.