TapJoy
Reviews and Complaints

This is just the last of several "offers" I have completed through TapJoy that I have not received any rewards for.

I have completed offers that should have rewarded me about 12000 coins in the game TWD: Road to Survival. I have received 0 (zero), and have open tickets to TapJoy support for offers worth about 8000 coins that I am still contesting.

I have provided everything they have asked for; screenshots, receipts, emails.

Waiting time for an email reply is on average two weeks.

Their last resort option seems to be to claim that "the other company could not verify the offer was completed".

I am writing you to tell you about my frustration . Here's the scoop. On Jan 31, 17 I completed an offer for a free trial of an app called magic piano (Sign Up for A Free VIP Exclusive! offer). It was worth over 100 diamonds. When I didn't receive them I contacted tapjoy and sent in necessary screen shots and email for proof of completion (case #[protected]). I have still not receive those diamonds or had any further response from tapjoy. Then, again on Feb. 6, 17 I completed another offer for a free book for my nephew (2 Free Books From World Book New Explorers. Only pay $1 S&H!). After not revieving the 280 diamonds I should have, I again contacted tapjoy and sent necessary screen shots and emails for verification of completion (case #[protected]). I still have not received those diamonds or had any further response for tapjoy as well. Since submitting those diamond claims I have sent 6 emails to tapjoy about the matter along with the email and screenshot proof of completion for both offers. Emails were sent on 2-6, 2-9, 2-13, 2-14, 2-16 and 2-17. The only response I get from tapjoy on any of the emails is the computer generated response saying they are looking into it. Now it seems as though they have made it even harder to contact them. I am frustrated because it should not take this long to get them to respond and award the diamonds I have earned (with proof). I have spent a few hundred dollars on the mysingingmonster app since downloading it in January. I, however, will no longer be doing any more free diamond offers or making any further in app purchases until this matter is solved. I just feel as though this is not something to just sweep under the rug.

I have completed lots of offers
But 6 off then u say i dint complet
But its false i did all u guys asked
Dont think iam stupid and cant read
Those 6 offers should off given me close to 3000 gold on killshot bravo
For 2 off them offers i spent money to accelerate the leveling and such
Plz i spent hours doing them offers would realy suck if i did this for nothing
Thx again

I pur chased the 3 Digital magazines for the price of one offer for $10. I was supposed to recieve 15, 000 Diamonds and have yet to recieve them. I've sent TEN emails to the support team at Tapjoy and haven't heard anything yet. In the emails, I provided a screenshot of my paid invoice for the magazines. My case # is [protected] and the reference # is ref:_00D30pf03.50013_50013ywvtx:ref
I would love to have this resolves asap.

Scam site scam site as if it's not then why haven't you payed me for the egg i cracked for £100 i have been in touch with my local newspaper and there are happy to put an article in the newspaper about the apps that are scam apps and you don't get payed from them even when you have done everything that they ask you to do so if this is not a scam site app then i want my £100 payed to me asap. Otherwise i will be putting my article in so it is up to yours if you want me to do that or not thanks mr stephen jones [protected] stephen. Cymru. [protected]@gmail.com

I completed an offer on the 21st February.

It was to deposit €10, 76 at Kobo in return for 11198 diamonds for the game covet fashion.

I sent an in game request for the missing diamonds.

I've sent proof of the €10, 76 going out of my bank, a screen shot of the confirmation email from Kobo (where they confirmed I have bought 4 books at €10, 76 after €5, 00 discount). I've been asked to be patient and wait and I have. It is now the 23rd and I've heard nothing.

I have done all that you asked and feel I've been ripped off!

Can you help me please?

I completed an offer on the 10th February.

It was to deposit £10 at Ladbrokes in return for over 20000 diamonds for the game covet.

I sent an in game request for the missing diamonds.

I've sent proof of the £10 going out of my bank, a screen shot from ladbrokes (whom I've spoken to myself and they confirmed I have deposited £10) and the confirmation email. I've been asked to be patient and wait and I have. It is now the 22nd and I've heard nothing.

The fact that luckily I took screen shots of all of the above. I shouldn't have to!

Can you please look into this.

I have done all that you asked and feel I've been ripped off!

Tapjoy owe me close to 100000 diamonds. I sent flowers 3 times, non of them rewarded, missing for 2 magazines and for a 50$ subway gift card. I am now looking into using a lawyer because I don't get any response from Tapjoy. I'm adding my response from Openbucks support, took them less then 12 hours to respond, Tapjoy isn't responding other then with a automatic answer. IMVu had to pay their users, I'm sure Tapjoy will to if the right lawyer get involved.

I'm not sure why and how companies can get away with this. This is the definition of 'Internet-facilitated fraud schemes, " which the term used on the FBI cyber crime website. I highly suggest anyone and everyone to submit a fraudulent claim to the FBI at https://www.ic3.gov/complaint/default.aspx . You can also call the main Tapjoy number, hit # and then 923 to get Stephen Wadsworth, the CEO of Tapjoy, voice mail. This company has over 800 BBB complaints and, as a consumer, i'm SO tired of being taken advantage of. I'm DONE, and i'm fighting back, you should too. It's the only way this is going to stop.

I have the Design Home application on my iPad. I have repeatedly completed offers where you say I have been rewarded but the rewards never show up in my app. When I submit a ticket saying that you show my reward as having been paid out but that I never received the reward, you answer saying, "We're happy to inform you that you've already received this reward..." This tells me that there must not be real people reading these tickets because you aren't listening to what I'm saying. I know very well that you think I've been rewarded, but what I'm trying to tell you is that I haven't. Then in your automatic email you also state that if I have further questions or problems to let you know. When I do, I receive no answer. I can't tell you how frustrating this is. Especially because I need the rewards to be able to play the game. So sometimes it works but frequently it doesn't. I never know if all my efforts will be rewarded with a real tangible reward in my inbox on my app. Recently I risked giving my Social Security number to Credit Karma to fulfill the requirements for 15, 783 diamonds. I've continued to use the app, but actually submitted it online as well as the app since you stated downloading the app doesn't fulfill the requirements. You see, I'm painstakingly sticking to the requirements in order that everything will go well. No matter, because you said I was rewarded but the diamonds never showed up. This has happened multiple times with multiple rewards. I could scream with frustration. Especially with losing such a large payout. I feel like you don't care because you don't respond to my cries for help. You just answer in a way that is nonsensical to my problem. And according to your instructions, I have enabled cookies and turned off Ad tracking. So, what can be done to send me those diamonds? Thanks!

I have sent repeated emails about many many offers which have not paid out. I have submitted multiple requests and proof of purchase and screenshots of completed challenges and still nothing. I only ever receive the automated response after the first email.. no response at ll after that.

Desireable resolution is to have the diamonds awarded for real not just a notice saying they have when they havent.. especially the high paying ones which in your app are stated as awarded already.. which have NOT been awarded at all.

All items have been documented in the emails I have sent. If you follow the following email trail for [removed] you will see all the emails I have sent. my email is [removed]

jbhifi survey - 1259 diamonds - which I finished as you can see via the screenshot
goat jump - screen shots attached - played for 7 minutes
shapes of the world quiz 3147 diamonds - still no diamonds
I still havent received these diamonds either:

Dawn of the titans - I have reached level 7 2832 - diamonds - screenshot attached that I have reached level 7
Blessing tutorial - watched! no diamonds - 802 not received

CSR racing which was 1888 diamonds, reached the level and joined a crew
Feeling lucky bingo 944 diamonds
Saturday lotto ticket 11016 diamonds - according to your app, I have received these but I HAVENT!
Dragon Soul - 6688 diamonds - - according to your app, I have received these but I HAVENT!
Badlands tutorial - 802 diamonds - still not received
woolworths survey 393 diamonds
castle clash rise of the beasts 468 diamonds
Final chronicle 802 diamonds
taps to riches unsure of diamonds...
castle clash rise of beasts 468 diamonds
speak up take part in survey 1731 diamonds
tripeak solitaire 786 diamonds
cooking fever 393 diamonds

Can someone please follow up, Im getting increasingly more upset as I have given up my personal details in return for these offers which have not materialized!

thank you
[removed]

Such a scam and waste of time. I play a game called Design Home and the only free way to get more diamonds is to do the offers provided . Sometimes they work but most of the time they don't and when I submit a ticket they ask for proof which I screenshot and send them to get no response back or one that says I have already received the diamonds which obviously I haven't. Even replied which a screenshot of every single email showing the diamonds I did receive and then again No Response. All they want is your info . These games should not be affiliated with tapjoy or they will be off the market in no time.

I have emailed and emailed and the only response I get is that we will check the offers and then you come back and say that offers have been paid out and that is an absolute lie! Trust me I wouldn't keep wasting energy sending emails if I had what I am owed..Then today you send an email saying that you hadn't heard from me in 72 hrs so the case was closed and once again that is a lie because like I said I have been emailing religiously..I have 3 different cases I have sent to you..So now I am owed at least 2000 diamonds..If you're going to sponsor the ads or surveys then you should honor the time people spend taking them and ensure that you can correct and issue rewards..PLEASE GIVE ME MY DIAMONDS AND NOT THE SAME SONG AND DANCE! THANKS

completed a reward offer on kill shot bravo. The offer was 2 sign up for a mobile phone sim card and involved making a purchase. I paid for that purchase via PayPal. did not recieve my reward gold as promised I sent in missing gold request you asked for details which I gave including proof such as paypal receipt but you still not given reward. I have passed on details of offer and receipt of purchase to advertising ombudsman citing theft and fraud along with other 9 offers you failed to meet obligation on

asked to download app and place $20 order. All proof has been submitted multiple times. Order was placed and received. I also contacted Zaful customer service. If they do not honor the diamonds promised I do not want to keep the items. I bought them under the condition that I will receive the diamonds. Please reply ASAP as BBB and FCC are my next steps

I filled out 2 surveys one for chose between snapchat and the other for chose your water dasani or another one both for 112 points each for moe ninja girls you took my personal info for both ie address phone number and email and both got removed from my list of tapjoy offers and i have recieved nothing for them and one i did almost 24 hours ago. I do not like how you take my personal info and yet i get no rewards for it, it is very shady

I belong to covet fashion, completed and finished surveys, said reward is ready ( thousands of diamonds for covet fashion), and never received any reward. I even completed offers, etc, which I didn't even have to fdo, but still not one reward was received. I spent hours doing these things for nothing. I have an inbox filled with mail from insurance quotes, coupons, partner offers, for nothing. Covet fashion said I had to contact you. I am very hunhappy and ready to report you to BBB, if something is not done. Thank you for your time.

I did a reward offer listed on tapjoy in reference to an app game "kill shot bravo" where I was to donation of $18 to "save the children" where I would obtain 1536 gold bricks to play kill shot bravo. I made the donation nearly 3 weeks ago and still no gold! I still have the transaction listed on my banking statement and would be more than happy to do so if required. It is very expensive to play this game so the time we spend doing these offers is valuable to us. It makes the game that much more rewarding knowing you got exclusive things without paying much money.

Hi there I play a game called kill shot bravo and I did a long winded download and play a game to get alot of gold for my game that I play, I complete it in the time frame but yet guess what I get no gold, I raise a case or ticket what ever they call them now it took me 5 weeks to get a reply and they say that I never played or downladed the game so I am not aloud my gold, I have sent screen shots and I get no reply, they are robbing lying group of people that steal your time and effort, what makes it worse is I joined the game into my email to and they still say that I dont play the game when I forwarded the email to them lol my ticket number is [protected]

I have been playing Covet Fashion for approximately a year now and have had repeated problems with getting the rewards that I have earned either by surveys, videos, slideshows, pages of pictures to go through and purchases. Either I get a response of "you have already been awarded for " (whatever the items is that I've done)", in which I've never viewed the video, taken the quiz, viewed the slideshow, looked at the pages of pictures or done surveys or I get a message that we are backed up but will get to you as soon as possible! My most recent one that has me the most hacked off, is I purchased a pair of Bedphones which was an offer through the game which was on Jan 6, 2017 and it is now Jan 12, 2017 and I still have not received my 6000+ diamond credit for my reward. I submitted a ticket concerning this and the response back was that I didn't do something correctly! I did everything as it was given to me to do. I also sent in a copy of the receipt. Still nothing. This is ridiculous! I have contacted Crowdstar about how much I have been ripped off, unfortunately, I am the one that has to take the time and send in all the ticket numbers so that I can get the rewards that I worked at earning because no one has a breathing warm body working anymore and has computers handling complaints. After this, if I don't get any satisfaction, I will be contacting their Better Business Bureau. I have read way too many complaints about their company, that should send up red flags in their company but maybe they just aren't in the good customer service business!