Surepayroll / Would not cancel my account
I've paid extra $2710 because i've used Surepayroll. Don't use them!!!
I have started using SurePayroll in May 2011, for 2 employees.
It was my first payroll company and my employees were new.
Surepayroll representative told me that they will take care of everything. However, in November 2011, I received a letter from NY state regarding not paying unemployment insurance for fine of 24, 000. I was never told by Surepayroll rep that its required.
I've decided to stop using Surepayroll because of that, however the saga continues.
I've called Surepayroll rep to cancel my services and he advised me to continue till January 2012 as otherwise they wouldn't file the taxes on my behalf.
I have called them in January and asked to stop the service. They have told me that I need to fax them a signed paper.
I've faxed them the signed paper on January 17th or 18th, and I thought that would be it.
But no...they NEVER received my fax. Is it my issue that their fax was broken? I received authorization when I sent the fax.
As of today 5/3/2012 -> they have charged me $210 extra and they don't want to refund it.
Experience with Surepayroll costs me $2710 extra in total (my fee for unemployment insurance was cut down to $2500) ! I would have been so much better going with a more reliable company, such as Paychex.