Supplementwarehouse.com / Misuse of credit card
I recently purchased an order online with Supplement Warehouse. They have what they call a secure online merchant and also a security policy stating that they do not sell customer information to third parties. I thought I could safely purchase online without compromising my personal information or credit card.
When making the purchase I used an email address that I only use on the rare occasion that I purchase something online. I do this so that if that purchase leads to any spam, it can be contained and managed separate from my active personal email address.
I noticed a number of charges to my personal credit card and began inquiring with each merchant. I learned that the purchases were all done online. The strange thing is that this email address of mine and address was also used. Therefore, no one was using my credit card or identity to ship items to themselves. Who does benefit from such a thing are the online retailers themselves, charging customers for items not genuinely ordered. Maybe they figure most people aren't paying close enough attention or are too lazy to go through the trouble of resolving the matter. Regardless of motivations, I am now having to cancel my credit card and deal with a number of online retailers. Very soon I will also have to headache with sending the shipments back.
In reviewing my email account I noticed that immediately after placing my order online with supplementwarehouse.com I began receiving a bulk of spam and offers about credit cards and memberships etc. Prior to the purchase, I was not receiving this spam...therefore I can only reasonably link the two.
I have tried calling Supplement Warehouse's customer service line and corporate office but have not been successful in speaking to a live person yet.
People should be warned about this company. If the company truly is trying to conduct an honest business, then they have a serious security problem on their hands that should be dealt with immediately. I have found several identical complaints online from others who made online purchases with this company.
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