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Sun Valley Animal Shelter / Dog Adoption Complaint

1 7150 N. 110th Ave.Glendale, AZ, United States Review updated:
Contact information:
Phone: 623-872-7941

My boyfriend & I visited the Sun Valley Animal Shelter on July 5, 2009 in hopes of adopting a dog. When we arrived, we asked to see multiple dogs. The staff told us that 3 or 4 of the dogs we wanted to view were suited for us. They suggested we meet another dog. The staff explained that the dog they suggested was great with cats, loved water, and was very obedient. They basically told us that we would be fools if we didn't adopt this dog. They explained that this particular dog had been adopted out twice before but it was the best dog in the shelter. We went ahead with much persuading and adopted this dog. To say the least, everything the staff said about this dog was untrue. The dog terrorized our cat and chased it constantly. We were afraid for the safety of our cat. The dog was petrified of water. The dog chewed up everything in sight and peed all over the house. After 5 weeks of helplessly watching the dog chase our cat, we made the tough decision to return the dog to the shelter. My boyfriend & I had never returned an animal before, so it was a tough decision. When my boyfriend returned the dog, the shelter welcomed the dog back with open arms.

3 weeks later, my boyfriend & I decided to try again. We visited West Valley Animal Shelter again on August 30. When we walked in, we received a cold grunt from the woman at the front desk. At the time, we thought this was strange but continued our quest. We again found 3 dogs we wanted to meet. We went up to another staff member and asked to view them. She said she would be right back & then disappeared. We decided to visit the front desk & requested to view the 3 dogs. After being told to wait again, the office manager approached us & began yelling at us. She said we were unwelcome in there shelter and would never be allowed to adopt another animal again from them because we returned the first dog. I explained that their dog terrorized our cat and it was not safe for our cat that we've had for 10 years to keep that dog. She yelled back at us that the dog was adopted for the 4th time & did not bother the new families cat. She continued to yell at us and explain that it was explained to us when we adopted the dog that we could not adopt again if we returned the animal. To say the least, we were furious & embarrassed. Not only about how they treated us, but also about the continuous lies that they preached.

I highly recommend that this shelter be investigated for false representations of the animals & the unprofessionalism of their staff.

Multiple complaints can also be found about this shelter at:

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  • Ga
      5th of Aug, 2011
    0 Votes
    SunValley Pet Rescue - Discrimination and Lewd Comments
    SunValley Pet Rescue
    United States

    This shelter is discriminates from non-white and GLBT couples from adopting which is federal offense under their 501(c) 3 status. I am pursuing legal actions against them as my partner and I heard the staff joking about their unethical practices. Their lack of integrity will be covered in an AZ Republic newspaper edition coming up soon. I contacted the paper today. Please watch the papers and do not support this shelter! Danger possible scam

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