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Su Kam / su kam SMF battery

1 India Review updated:

Hi, this is puneet Sharma, an aircraft maintenance engineer by profession, hence not a ‘non-technical’ guy. If you wish to buy inverter or home, buy anything but do not buy Su-Kam SMF(sealed maintenance free) battery. My 02 Su-kam SMF batteries failed in 01 year time which company refused to replace since 15months warranty period was exceeded only by 03 days at the time of reporting. Tough it is understood that you learn problem associated with your inverter only when there is power cut.

Even if you opt for Su-Kam SMF(sealed maintenance free) battery, my best wishes are with you.

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Comments

  • Sa
      26th of Nov, 2010
    0 Votes

    Dear customer,

    We are extremely sorry that you have been inconvenienced through a Su-kam product. However, we pride ourselves on prompt and effective customer service. Please provide us with your name, contact number and address. Please give us the complaint number and date as well and we assure you to look into the matter at the earliest. Mail us at custserv@su-kam.com, We would do our best to resolve your grievance at the earliest.
    Hoping to hear from you soon.

    Sarita
    Su-kam Executive
    custserv@su-kam.com

  • Sa
      30th of Nov, 2010
    0 Votes

    Dear customer,

    We haven’t heard back from you as yet. We again kindly request you to provide us with your name, contact number and address along with complaint number and date. Mail us at custserv@su-kam.com.We would look into the matter immediately and get it resolved as soon as possible. We care for our customers and want to provide the best services to them.

    Su-kam Executive
    custserv@su-kam.com

  • Sa
      6th of Dec, 2010
    0 Votes

    Dear customer,

    This is in reference to your complaint/grievance regarding Su-Kam and its products. The modus and manner in which the same has been done is neither correct not appropriate. Without prejudice to its rights and contentions, Su-Kam had requested your good self to provide the necessary details and information to substantiate your claim/complaint so that the best possible assistance is provided to your goodself from Su-Kam. Despite of the same till time you have not been able to provide the same to back up your complaint/grievance. Your non co - operation will leave us with no option but to consider your complaint/grievance as false, motivated and exaggerated. Your goodself must be aware that any information/claim, which is wrong and motivated, is published on the net for public viewing and which could not be substantiated with proper documents and information causes serious damages to the reputation and goodwill of the company and also maligns and defame the overall image of the company, its officials and its products. All this besides being civil wrong may even amount to criminal offense and in those cases the company has every right to institute appropriate legal proceedings against that wrong doer. We hereby finally request you to provide all the information, documents and details pertaining to your complaint/grievance within the reasonable period. Needless to say that in case the required information/details/documents are not being provided, your so called complaint/grievance is nothing but false, motivated and malafide.

    Su-kam Executive
    custserv@su-kam.com

  • Le
      4th of Feb, 2011
    0 Votes

    Every customer doesn't have the time to keep checking for your comments on their complaint on a third-party forum. And neither are they required or should be. And that doesn't automatically falsify their claims. Go hide behind your customer service. You can't even take any legal action as you don't have any customer info. So stop these threats and work on making your products better.

  • Sw
      24th of Mar, 2011
    0 Votes

    Sukam SMF Battery life is too short. It hardly lasts 15 months.

    First time, I got it replaced just a week before 15 months and now the replaced Sukam SMF battery...it even didn't last for 12 months

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