The same thing happened to me!
Mine was for a much smaller amount $7.76 which was a so- called late fee charge. Well, I was already leaving their service so, I paid the total sum I was charged to prevent any issues, WHILE I investigated the late charge with my bank. My bank assured me that the payment had not been late. They would not have accepted a payment if it was going to be paid out late. In fact they said the bill got to Stream account no later than 8.00am that morning which was more than enough time.
Well I called Stream and at first the lady CSR tried to lie until she found out that I had already called the bank. Then she said the amount will be refunded via check in 7-8 weeks. That was Sept 08. I called back several times after this and they kept telling me the charge had been removed as a courtesy and I do not owe and there's no refund due. When I asked to speak to a supervisor, they finally told me they would forward the request to Accounts dept for a refund.
I called again and they said that there's nothing they can do because they took the charge off as a courtesy already, and they cannot refund me the amount I paid. Is this possible?
I am looking for anybody to tell me what to do because they want me to let go of my money when THEY had no problems whatsoever taking it from me.
Did I mention that they charged me $0.250 on my last bill?
This needs to be reported. Anyone?