StoneDine reviews and complaints
Crack
Dear Stnedine
I purchased a set of your Stonedine saucepans & Fry-pans about 2 years ago if my memory serves me right, I have been satisfied in the time I have had themLast night I noticed a crack in the bottom of the smallest saucepan, all other saucepans have not been used as we are 80 years of age, when I scratched the area with my finger nail it gets caught in the crack, there is a definate crack n the inside although the pan has never been stood on a cold surface or had cold water poured in before it gets cold the saucepan & fry pans have always been used as instructeI have taken a photo of the V shaped crack in the saucspan but unless I can be offered an E-mail address I am unale to send it by attachmet I am Deaf & cannot use a phone
Sincerely
Yvonne Pollington Rothwell Qld on
o s 8GA1577788Sender TV shop Australia I don't have a catagory so will make it Creit
Dear Stnedine I purchased a set of your Stonedine saucepans & Fry-pans about 2 years ago if my memory serves me right, I have been satisfied in the time I have had themLast night I noticed a crack in the bottom of the smallest saucepan, all other saucepans have not been used as we are 80 years of age, when I scratched the area with my finger nail it gets caught in the crack, there is a definate crack n the inside although the pan has never been stood on a cold surface or had cold water poured in before it gets cold the saucepan & fry pans have always been used as instructeI have taken a photo of the V shaped crack in the saucspan but unless I can be offered an E-mail address I am unale to send it by attachmet I am Deaf & cannot use a phone Sincerely Yvonne Pollington Rothwell Qld on o s 8GA1577788Sender TV shop Australia I don't have a catagory so will make it Creit
[Complaint anskwers] Answers [Questions category]
Crappy pots and pans
StoneDine is a highly inferior product. The cheap coating started coming off in less than two years. I cleaned them gently and only used wood or plastic utensils. Still, the coating came and is coming off. I use them every day. I think it is all hype and a lie. Very disappointing. A bad deal at any price. Oh, but the non-stick part is true (while the coating lasts which is not long). Also, cheaply put together. I always have eith lose handles or loose knobs on the glass covers.
The complaint has been investigated and resolved to the customer’s satisfaction.
Two years ago i bought a set of there pots and pans. Recently a pot and one pan went bad, and need replaceing. I have been trying to send them back, but no one will tell me how to or where to send them. I would hate to throw them in the garbage because they are the best pans i have ever used. I just would like them replaced.
[protected] is the phone number BUT they have a list of reasons that the items will not be replaced AND you need to return them to the distributor that you purchased them from. All the info below is from the manufacturers web page...Good Luck
StoneDine guarantees the cookware to be free from defects in workmanship and material under recommended use and service for a period of 12 years.
The StoneDine distributor will repair or replace, at their discretion, any item found to be defective, to the original purchaser. The decision whether an item is considered defective under this warranty rests solely with the StoneDine distributor.
The StoneDine 12-year guarantee is NOT a money-back guarantee.
This guarantee does not apply if the care and maintenance instructions published in our literature have not been followed, or if the product has been used for other than its intended purpose.
Incidental and consequential damages are expressly excluded from this guarantee.
The guarantee shall be void and of no force and effect if the StoneDine cookware is damaged as the result of misuse, negligence, and accidents; is employed for commercial use, improper use of the cookware or overheating of the cookware is not protected by this guarantee.
This guarantee is void and of no force and effect as to scratches, stains, discolouration, minor imperfections and slight colour variations which do not impair the functional use of the cookware.
The product is impossible to use after only 1 year ( 12 years of warranty ).
Poor Quality -Fake
I purchased the StoneDine cookware set from Magnet Mart – Canberra . First few days it was good, but after a about a week, it started sticking everything. Spoke to StoneDine on-line teams, really frustrating response. What they said was go shop where I purchased it and sorted out with them. It is really fake product and doesn’t look like as how they show in TV. I would say better to use $10 pan from Coles or Aldi, rather than going for a product like Stonedine. Please pass this message to every one … Pls don’t waste your money for this.
The complaint has been investigated and resolved to the customer’s satisfaction.
egg sunny side up - bottom sticks like glue. presenters on australian tv infomercials show a fried egg skating around on the stonedine pan. my ###! after trying the same trick at home (at medium heat), had to scrape it off. if not for the dribbly, as yet uncooked yolk, could have held the pan upside down with the egg clinging to the surface.
other foods behave better. but certainly not as well as on the infomercials that claim to show representations of consumer expectations, rather than idealised examples.
StoneDine
Well, after reading a few comments/complaints, I sure won't be wasting my time nor money on what I already figured was a scam. I do research when I see any of these advertisements and have found that the ones who refuse to give full pricing information and have a male who almost screams like that one dude that passed away, they are scam companies. I will stick to buying up the non-stick pans I've already been buying up in preparation to the ban on Teflon skillets/cookware and use the 1 stainless steel pan I have (I cannot lift cast iron and today's cast iron skillets are crappy in comparison to the old fashioned ones from 50 years ago). There's nothing wrong with using the Teflon coated skillets if people use common sense when using them (of course the greater majority of the population does not have any common sense). I WON'T BE TAKEN IN BY ANY SCAM COMPANIES LIKE STONEDINE APPEARS TO BE.
I have a pan and within three it started to stick now everything sticks who do i contact to get it replaced
I have had my Stonedine 11" skillet for three years now. It is the most used pan that I have. I have yet to have any cuts or grooves in the surface, after washing either by hand or in the dishwasher, I follow the handling directions and put a very light coat of oil on the surface then wipe it out before storing the pan. I never got scammed on price because I took the time to look it up on E-bay (which turned out to be 75% cheaper than buying direct from marketer...STUPID!) I can see that the only reason people are not happy with this product, is because they got taken in by the marketer, and/or do not read care directions for the pan's, i.e. using metal spatulas, when it say's to use wood or nylon coated utensils... HELLO! Think of it this way, would you go to a car dealership to change a brake light and pay $75.00 or would you rather go to Wal-Mart and spent $5.00 for the brake light and a screw driver and change it yourself. GO FIGURE!
I ordered a set of stonedine...They worked wonderful for about 3 months.. now all the pots stick..How or can i get them replaced.. I held my end od the barfain and paid for them.. so can u please fulfill your end.. thanks D. Hennig----please respond dshennig930@gmail.com
Stonedine pots and pans
Product was very good to start off with but after several weeks of use lost its non stick propertiies even though it was reseasoned.. The bottom of the pan became black. My friend also bought a set of pans from Stone dine and they went the same way. The pots which you only use water in are fine, but the main pan used for cooking eggs etc where you don't use anything can't handle it. The old cast iron pan cooks better than it does. We are very disappointed in this product.
Poor Quality/Craftsmanship
I purchased the StoneDine cookware. At first I was extremely satisfied. However, in using the cookware in my everyday cooking, I began noticing that the coating inside the cookware started to fade off. I used plastic or wooden utitensils in order to have them last as long as possible. I began noticing that the cooking was not evenly distributed and most of the heat on the bottom of the cookware (the stainless steel area) began to turn black and the outside of the pans began to retain grease and burn into the sides. I found myself having to scrub the bottom of the pans and sides vigorously and still could not keep them new in appearance. Another thing I started noticing was that my cooktop on my stove began having a film cooked into the glass top that would not come off...hence ruining my glass cookstove top! I returned all the pots and pans (I paid the expensive postage) and StoneDine sent me another complete set. After about 3 months the same thing started happening. I wrote the StoneDine.Com rep and she said she had to forward my emails to "corporate" singe this had been my second contact with them. I have since sent 3 more emails with no one responding. I will never purchase this product again, nor would I suggest anyone purchase it.
I loved my pans but within 2 years started having issues. The company made good on the warranty. The company no longer make the pans under the name Stonedine but now it's Stoneline but it is the same company. They no longer honor their warranty under the old name. DO NOT BUY ANYTHING FROM THIS DISHONEST COMPANY!
I looked at the set u have dosnt look like my set but I have had mine for 3 years and I cook on high heat with gas stove and have not had a problem and they still clean up with just a rinse no scrubbing and no coating coming off I thought it was suppose to be an actual stone coating the only problem I have there handles are very loose all the time I actually was just going on line to see if they made a wok to purchase and I have used them every day wonder if some one is duplicating with a cheaper product I said I bought them 3 years ago could be longer or earlier but it was theta first came out
I brought to pans both are useless all they do is stick don't buy save your money
I have used these pans for years and on a daily basis. I love them. I have sent my large fry pan back and it was replaced . I would not use another kind of pan set. I have never had burn or stick issues.. I would buy it again and tell others the same.
I bought this product about 2 years ago and really liked it then. But even though I never washed or scrubbed the pan (only put cold water in and let loosen up the stuck on food and then tried to wipe clean like I had done with my cast iron skillet), the pan really continued to adhere food after cooking. I even bought another pan for my chef daughter for Christmas who thought it was produced in Germany and must be well made (she lived in Germany for a while and was impressed with their cookware). I'm very unhappy with it now and went online to get info on product and discovered this website for complaints! I wish I would have gone online BEFORE ordering from the t.v. ad! Now, seeing the postings, I feel that if I send it in for a replacement, they won't do anything. Consumers, DON'T waste your money!
just rung the company about my stonedine, i was speaking to a lady who said i have replaced it for 9 times which was not true (twice) since i bought it in 2013. She was very rude saying that i only paid $279 (50%) and i said i was offered that price when i rung to return after my trial. she said i shouldnt accept it. i asked to put thru to the supervisor who advised me that they would not replace it as the warranty already expired (12 months) and they asked me to return all the 8 items back to them and they will refund $139. i said i thought the guarantee was for 12 years. she said the reason they cant replace it because i already had 2 replacement. I dont know if i should take this further in regards to the warranties. any advise. thanks
i just rung the company about my stonedine, i was speaking to a lady who said i have replaced it for 9 times which was not true (twice) since i bought it in 2013. She was very rude saying that i only paid $279 (50%) and i said i was offered that price when i rung to return after my trial. she said i should accept it. i asked to put thru to the supervisor who advised me that they would not replace it as the warranty already expired (12 months) and they asked me to return all the 8 items back to them and they will refund $139. i said i thought the guarantee was for 12 years. she said the reason they cant replace it because i already had 2 replacement. I dont know if i should take this further in regards to the warranties. any advise. thanks
do not buy these stonedine, , works for first few cooks then down hill life of these 3monthsenough time for you instalments or free trial to be over
I would like to thank all the consumers who wrote in about Stone dine Corp.
I was two steps away from buying them for my Mother, can not trust company's to be truthful anymore. Looks like my cast iron pots and pans are in the top of the line again,
lol. Thanks Again folks.
Total piece of "CRAP"! I cannot believe how nice it started out being! Then the bottom started to show wear, and that was it! I wore out pretty fast, although I did use them almost every day!
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