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Speedy Express Logistics Services

Speedy Express Logistics Services review: Parcel on hold kuala lumpur, malaysia

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2:40 pm EDT
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Welcome!

Speedy Express Logistics Services.

ORDER NUMBER: SWC/ WFD /2011 (MALAYSIA)
Ref Code: kz01by Uk
Tracking Number: [protected].
Dear Josephine Z. Cabayao,

We are writting to inform you that your package, is Uncleared in Malaysia due to some reason, it was not cleared and allowed to depart to your destination by the Malaysia custom service because there was no insurance cover for the jewelries and cash found inside your package after it was scanned. Therefore, to enable us get the package cleared and deliver to your designated address listed in our database and above, they requested the charges be paid through us, for your package immediate clearance and delivery.

For the mean time all tracking information of your package has been withheld, this is in accordance to the mode of operations in the Courier sector for any financial delivery.

The charges is hereby stated below:

CHARGES INCURRED
Administrative ...RM 1, 580.00
Clearance... RM 2, 990.00
TOTAL = RM4, 570.00
A total of RM 4, 570.00 (Four thousand five hundred and fourty Malaysia Ringgit only)

You are required to pay the amount mentioned above to facilitate the release and delivery of your package to you, as soon as we receive confirmation of payment and a scanned copy of the payment slip sent to us, we will proceed to get the package cleared and dispatch to your designated address without delay. The expected time of delivery, the name of the local delivery agent in your country and other delivery information will be communicated to you soonest.

Do not hesitate to call or email, should you need any further information. One of our staffs will call you soon, to discuss with you on how we can help you get the package release and delivered to you.

NOTE: Please confirm the above Name and Address for the effective delivery of your package after clearance.

For further inquiry, please contact our Malaysia office at Tel: +60-[protected] +60-[protected]
Email: [protected]@eb2a.com
Present your order number when calling so that we may honor your calls.
We are glad to be of service to you.

We look forward to hearing from you.

Yours Sincerely,
Ms. Nora Kassin,
South East Asia Regional Co-ordinator
Speedy Express Logistics Services
Tel: +[protected] +60-[protected]
Fax: +60-[protected].
Speedy Express Logistics Services
Blenheim Road
Lancing Business Park
Lancing
West Sussex
BN15 8UQ
Tel:+[protected]
Fax: +[protected]
Email: [protected]@eb2a.com

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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