Speed Express Courier Limited / USD300.00 Clearance Fee for the Seized Luggage
29 March 2012
I am Grace Tuazon of Philippines. I write this complaints to your good esteemed company because I wanted to share if all of the details with the attached files are true.
My fiancee Mr. James Hocker of Portsmouth, England emailed me March 28, 2012 that on that day he sent a luggage through Speed Express Courier Limited. Today, march 29, 2012 I received an email from the said courier company as the details is posted below. Why should I pay a USD300.00 for the clearance fee and why is it that the luggage was seized? The company also stated the reason why it is seized. And why on earth that there is no declared name of sender and recipient?
Please response my queries as soon as possible for me to take action for the cause.
Please see attached files for the Clearance Receipt came from the Speed Express Courier Limited and Confirmation of Customs, Consignment Port of Oringin, England.
Below is it;s email to me I received just this morning March 29, 2012.
Thank you very much.
THE CLEARANCE RECEIPT & CUSTOM SLIP ORDER OF YOUR LUGGAGE, FROM SPEED EXPRESS COURIER LTD ASIA REGIONAL OFFICE MALAYSIA. 2
TO: More recipients
CC: recipientsYou More
• Speed Express Courier Ltd
• Speed Express Courier Ltd
Thursday, March 29, 2012 10:20 AM
Dear Valued Customer
Kindly find the clearance receipt of your luggage attached, and your luggage will be deliver to your designated address by our delivery officer within 4-5 hours as soon as you have cleared it from Royal Custom Malaysia, who seized it because of the valueable items in your luggage which the saw through X-Ray machine, We are sorry that we dont have office in your country for now and Kuala Lumpur International Airport Malaysia (KLIA) is our Asia Regional Office, Our delivery officer Mr Jasim, Will bring your luggage to your door to door for delivery when you make the payment to custom for clearance, The total amount with which you clear the luggage is $300USD, pay with your LOCAL currency equivalent to $300usd TO WESTERN UNION, and send us the payment slip via email for custom reference, respectively to enable us clear your luggage and make a swift delivery. send the payment to the custom officer name as given to you below. SPEED EXPRESS COURIER LTD IS NEVER ASKING FOR MONEY FOR DELIVERY RATHER YOU ARE PAYING TO CLEAR YOUR SEIZED LUGGAGE FROM CUSTOM WE DONT ASK FOR MONEY BEFORE WE DELIVER LUGGAGES AS THE LUGGAGE HAS BEEN PAID IN ENGLAND, THIS IS CUSTOM MALAYSIA PROBLEM NOW. ANY CENT YOU PAID NOW IS FOR CUSTOM MALAYSIA
WESTERN UNION INFORMATIONS
Name: ABDUL AZIZ.
Address: ROYAL CUSTOM MALAYSIA, KUALA LUMPUR
INTERNATIONAL AIRPORT CARGO UNIT MALAYSIA.
Mrs Wong Tan Chin
Customer Relation Officer
Speed Express Courier Ltd
Asia Regional Office Malaysia
NB: The Money you are paying is NOT for the shipping of your luggage from transit point to your destination, you are paying for the CUSTOM CLEARANCE, to Clear your luggage to enable us deliver it to your designated address, as it was seized by Malaysia custom. We Speed Express Courier Limited, Doesnt Deliver Luggages For money. YOUR HAPPINESS IS OUR CONCERN.
This Email With Its Attachment is authentic from Speed Express Courier Limited, England No Violation, or Copy right without the knowledge of the legal owner of the said Company Attract Penalty Severely.
This mail With Its Attachment is Authentic from Speed Express Courier Limited. England, No Violation, or Copy right without the knowledge of the legal owner of the said Company Attract Penalty Severely.
2 Attached files| 945KB
1. CLEARANCE RECEIPT 003 001.jpg
2. Royal Custom Malaysia.jpg
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