SpaBerry
Reviews and Complaints

This really is a great little product. It took quite some time to get ours and there is certainly plenty of disbelief out there about reasons but our extended patience has been rewarded and we really would like to post a fairly positive review as clearly some people want to destroy a well established and successful Canadian brand to which we object.

Spa berry - absolutely no delivery of product after paying 7000! I ordered it in sept 2023 and its now nov 2024! I am extremely angry as they keep putting me off iwth more lies about delivery beimng imminent. Bbb has about 36 complaints of non delivery about them now. I need your help t0 get my 7000 back please single female senior. I am taking them to court this friday nov 22/24.

BEWARE OF THESE FRAUDSTERS! SpaBerry had an advertising campaign in June 2023 espousing a fabulous deal "half price" on their top of the line hot tubs. My 78 year old husband fell for their sales pitch hook, line and sinker. Kevin Smith, Senior Vice President of Operations took our deposit of close to $4,000 over the phone on June 29, 2023 and promised us delivery by the end of September 2023.

As the months passed the excuses started - we have production delays, shipping delays etc.

By October I started to smell a rat and contacted Kevin Smith multiple times. He said delivery would be end of November and that turned into February of 2024. That would make it 8 months for a little hot tub.

I requested a refund and the excuses started again.

I told Kevin Smith I was filing a formal complaint and what do you know. Radio Silence! Not a word from him since.

Thank goodness we used a reputable credit card. We have received our money back. SpaBerry did not dispute my claim which demonstrates their criminality when threatened by a large banking company like TD.

DO NOT DO BUSINESS WITH SPABERRY, VISIONWERX OR GELLIEBEDS.

I paid in full March 2022, it is now 10 months later, and still no product. Continuously told "soon". They have said no refund, but according to my rights, if they do not deliver within 30 days of promised time, I am eligible for my money back.

I have emailed, and called multiple times, and the person they put me through to "K" doesn't seem to be concerned, the delay of this length of time isn't phasing him at all.

I have called to ensure the phone and company are still in service.

Purchased June\2022..Here it is now Nov\2022...five months no product.

Sent payment in full via pay pal. Printed online reciept . Receipt had a no refund

Policy on the sales reciept.. Not disclosed at time on purchase..

Paid $6100.00 for the spa. E mailed sales manager several times for a time line

to ship and can not definitive date to ship. Very decieving sales tactic.

I have asked for a refund. Spaberry said no refunds was their company policy.

Seems to me that this company can not have it their way and continue to offer sales with no stock on hand and keep my hard earned money with no intentions

Of shipping this product

After 2.5 years (used a bout 10 times) motor is going, pump wrecked, the whole hot tub is cracking up! Please contact Ted [protected] what Ted wants is to speak with someone! We were told by a salesman Jeff about the wonders of this magnificent hot tub! We never have been happy with it and have never had proper feedback when we messaged! We have a super expensive flower pot and are quite upset, yes we can try and dig up our records and receipts

We enjoyed our spaberry for 3 years. Last year it stopped heating and displayed an LF code.

Spaberry have us contact for an approved repair person in the Okanagan. He took our money but the issue was not resolved. 9 months later, several calls and emails with Spaberry and their contractor, no solution or effort from either. My last email to customer service management, I asked if I should just throw it out and buy another brand. The response, up to you.

Worst service ever!

I've documented all calls and emails. This company truly does not care.

Unable to get any service in Kelowna.

Spaberry sent a tech that took our money but did not resolve the issue. We still cant use the tub.

This is the last email from your service dept.

Hello Mike,

Yeah you can go any way that you would prefer;

• Contact the original technician, and explain that the problem persists - the 2nd round of service could be less expensive considering the problem was not resolved.

• Use a different technician within your area if you are not comfortable with using the same person

• You could explain a little bit further via email to me, and we can try to help you.

Hope that helps to clarify Mike. Have a great day!

Cheers,

We bought & paid (in FULL) for a SpaBerry Hot tub December 2020. Was told it would be 12-14 weeks for delivery. So I reached out @ the 14 week mark. Was told due to Covid, there would be delays. Every time I reached out, for the next few months it was the same response. We were understanding @ the time. We were told in August it would be delivered "soon" & have been getting the run around ever since. They blamed the floods in BC, then Covid again. Never once have I had an actual explanation of what is taking so long. Never once have they reached out to me first. I have requested a refund & was told "no". I spoke with another lady who I saw online who requested & received a refund. Will be hounding them daily until I get one too. Don't give up, stay on them. Absolute worst customer service I've ever had. They should at least refund you until you receive the product. It's been an entire YEAR & we still have nothing to show for it & are out the money.

PLEASE STAY CLEAR OF PURCHASING SPA BERRY

We ordered a hot tub from one of your reps in a mall parking lot last December 2020. We were excited about the deal and paid for it in full up front.

The rep said it would take 4-6 weeks to ship.

3 months later we contacted him asking when our spaberry was going to get delivered. He said another 2-3 weeks max.

After 3 more months of not hearing anything back we contacted him again.. He said 2-3 weeks.

Finally after 9 months we asked when the hot tub would be here and he said for a 3rd time 2-3 weeks.

Never did he contact us to keep us updated, we always had to reach out to him.

3 weeks ago we asked for a refund, as we are coming up on a year, he said Spaberry doesn't do refunds and that it would ship the following week.

It has now been 2 weeks and again haven't heard anything from him.

As a customer, how do you expect me to be compassionate or understanding? No attempt to satisfy us, no attempt to communicate, no refund?

What kind of organization is this?

PLEASE STAY CLEAR OF PURCHASING SPA BERRY. I'm afraid the company will go out of business and I will lose my $8, 000.

I paid for a SpaBerry (hottub) in full December 2020. I was told in writing that shipping time frames are approximately 14 to 18 weeks, up from the usual 8-12 weeks. This was a full blown lie. They blamed the pandemic however this was ordered mid pandemic and they OVERSOLD. They could not keep up with their overselling and production so people like me were forced to wait. They had not once reached out to me within 9 months, it was always me reaching out to them asking for an update. On 3 separate occasions after asking for updates they have given me an estimated time frame however after no further delivery news I eventually ask what's happening and they (on all 3 occasions) pushed every estimated date back at least two months. After 9 months and paying in full I had recently asked them what specifically my SpaBerry is waiting for and they stated that they "don't have answers". Unbelievable, after 9 months you can't tell me what they are waiting on?! Also it is very important to note and buyer beware, when I purchased in FULL only AFTER receiving the invoice does it say that they will not refund you if you pay in full. This was not disclosed prior to paying! After half a year I asked for a refund and they outright told me that they will not refund. I had my spouse call and a friend and they were still telling people Spaberrys will be ready for delivery in 4 months... how can it be a 4 months when I am still on month 9? If it doesn't make sense, something is wrong. I also saw many posts on facebook where people were complaining about delivery dates and ALL comments were deleted. As of today I went to look at their Facebook page, and after NEVER commenting on their page they blocked me! They also deleted their reviews! BUYER BEWARE! Too many red flags to mention. They are not honest with their customers and production times. They are still selling and not telling people the truth about the lengthy delay. I wish I read the reviews similar to mine prior to buying. They enjoyed my money for 9 months. They only refunded once I was forced to go to the Better Business Bureau!

We purchased our Spaberry in mid-October 2020 with a delivery estimated of eight weeks by the salesman on the phone. We paid in full and there was no mention of a non-refundable purchase at that time, and only when we received our invoice did we have a chance to read this:

"Please take a moment to review your invoice: Only items listed on your invoice will be shipped to you. Shipping dates are an estimation only and can change due to weather, manufacturing delays or other acts of god. Deposits of $100.00 are considered price holds and are 100% refundable. Deposits of greater than $100.00 are considered a payment toward the balance of your invoice and are non-refundable. Paid in full invoices are non-refundable."

We contacted the company on the 20th of December, 2020 and were told they needed another four weeks because of supply issues.

We contacted the company on the 14th of January, 2021 and were told they needed another eight weeks (for the same reasons).

We contacted the company on the 15th of March, 2021 and were told they expected to ship the spa on the week of April 19th, 2021.

We have been waiting SIX months for our hot tub, and no one from the company has contacted us to give us any news or updates.

At the end of this week we shall be seeking consumer protection as this company has failed to deliver any product. Most of my communications have been with Kevin Smith, Senior Vice President of Operations, and while he's been very good promising delivery, the execution of those promises is very much lacking. The company's transparency and communications skills are awful. I wish I had read these reviews before purchasing.

I have yet to receive my hot tub. Calling and messaging since February when I was supposed to get it. They already got their money from the loan place so really who's to say I'm even gonna get my hot tub. I messaged again when everything started back up was told end May early June. Now it's middle of June and still nothing not even an update I'm so fed up. I do not recommend this company as it is poor communication and you don't get your product when they say you do. Tried to cancel it says you can't cancel. So here I am paying for something I don't even have.

We have a product that is being sold at the Medicine Hat Home show every year, and after getting it repaired last November, is now broken again due to their main board blowing, a $800 part. The same part I had to replace under a year ago, and the most expensive part as well. The product is a Spaberry hot tub sold out of Calgary. Purchased it in October of 2012 and have had nothing but issues with it since then.

My wife and I are at our wits end, once again left with an expensive product that is now a lump outside, unusable.