Menu
Santander Consumer USA Customer Service Phone, Email, Contacts

Santander Consumer USA
reviews & complaints

santanderconsumerusa.com
santanderconsumerusa.com

Learn how the rating is calculated

2.3 737 Reviews

Santander Consumer USA Complaints Summary

241 Resolved
496 Unresolved
Our verdict: Engaging with Santander Consumer USA, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Claimed
Santander Consumer USA has claimed their business profile
Click here to get notifications about new complaints of Santander Consumer USA. We promise not to send you any unrelated messages
Share
Write a review
File a complaint

Santander Consumer USA reviews & complaints 737

Sort by:

Newest Santander Consumer USA reviews & complaints

ComplaintsBoard
N
12:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Santander Consumer USA customer service/incorrect info

Santander apparently bought out the now bankrupt Drive Financial. I will say from the start this has been the worst experience for myself and family. The customer service at this company is absolutely horrible. They will keep you on hold for a long period of time and then hang up on you. They are very nasty with you on the phone and will talk over you and cut you off mid sentence. (Obviously they don't have any customer service training classed for their employees) Management is not any better. I was calling in to resolve issues with my account and was given incorrect information by the csr. The manager then got on the line and advised that I would actually have to pay an additional amount on my account. I advised that the first rep did not tell me that information. They mention that their calls or recorded... perhaps their quality assurance (I don't think that they have any on staff) should listen to the calls a bit better.

I am also a bit concerned after seeing how account information has been stolen from other individuals or additional charges made. I will be looking at my account info even more carefully now. I can't wait to pay off this loan and if you're shopping around... don't do business with them. Save yourself!

Read full review of Santander Consumer USA and 20 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
20 comments
Add a comment
M
M
mingom
Brooklyn, US
Mar 17, 2014 8:22 pm EDT

Any one who needs help with santander call me at [protected] or email at rustybell_44@msn.com.Go to my web site at mingom.freewebspace.com I CAN HELP IHAVE BEEN A VICTIM TOO >I NEED PEOPLE SO I CAN FILE A CLASS ACTION LAW SUIT Maria mingoia

M
M
maryclara
, US
Oct 12, 2011 9:11 pm EDT

just 15 mins. ago my car was repoded . I had it for 3 yrs. and these people were real ###s. I could know longer work so my husband was the only one working we wanted a lower payment no way so we got one from the other company we had before but these people noway, I have cancer so I can't go back to work but they don't care. so we finally gave up.
Take the car ### your friends in Spain or Mexico, Chille or whereever can learn how to drive in it ...

P
P
pissed off santander consumer
tampa, US
Jul 13, 2011 1:40 am EDT

Santander are crooks! File a complaint with FTC and also the Attorney General ASAP. There is a class action lawsuit. I have experienced almost every issue that every complaint board has mentioned. I also cannot get them to reset my password to access my account online. I never been able to access my account since citibank sold my account. I have been calling them for months to inform them I cannot login to my account and each time they said they will reset my password and send me an email. I never got an email and when i called them again today I asked how long does it take to reset a pw?! THEIR RESPONSE... I DONT KNOW! I asked them to send me to the department that does the pw reset and they said they don't have a number for them! I asked to speak to the manager and the dumb [censored] on the phone said there is not one available and I asked she go find one and she said she has better things to do then go on the floor looking for a manager! I am trying to pay off my loan but before I do I need in writing what my payoff is and no one can send or fax me that statement! I have read multiple stories that people have had their vehicles repo'd even after they paid off the loan and other times people still have not received their titles to the vehicles. The CSR are the rudest people to deal with. They talk over you, talk down to you (even though they are the low budget losers making minimum wage) and I feel like I am at their mercy because even the managers are complete idiots! Their answer to everything.. I DONT KNOW.. I DONT KNOW... ! I never been late on a payment and I just received a delinquent mark on my credit report saying I am 30 days pass due! I called Santander to ask them to resolve this and even confirmed they got my payment on time which they agreed and then they asked me "what do you want me to do about this? HOW BOUT FIX IT! They told me to call my credit bureau myself and it's not their problem. How can these people continue to ruin peoples lives and get away with this? How come they are still in business? google "santander usa compaints? and you will see thousands and thousands of people with the same complaints and yet no one has stepped in to help the consumer! CONTACT THE FTC AND ATTORNEY GENERAL ASAP. The more complaints then most likely they will be looked into. DONT LET THEM SCREW YOU!

F
F
Fedupwithcrookedlenders!
Bear, US
Mar 08, 2011 1:00 am EST

Regardless of if the info is accurate or not, Santander Consumer USA and all of the companies that it took over or merged with all FAILED to notify it's customers of the change over. We didn't know anything until we went to sign in on our online account with HSBC and it didn't exist anymore. Their website was near impossible to use as most of the options did not work and when we called cutomer service on how to get logged in they told us to wait a certain ammount of days and we did, no luck, called again, same thing, called again and the gal was rude and basically told us that we were incompitent.
We had some money left after taxes and wanted to pay off our car loan. WOW, I cannot believe how difficult it was to pay! What kind of Bank/Credt Union/Loan company makes you "wire" money or send in checks? There was no way in heck that I would send a personal check or money order from Alaska to Texas for $2000+ USD (especially after reading the complaints about identity theft) and Western Union and Money Gram will not let you send anymore than $2000. When you call the customer service number in regard to pay offs it simply tells you to use Western Union or Money Gram. Well, the loan has since been paid in full and today we received a letter stating that they did get the money but we still owe them money but they will be nice and lower our monthly payments until paid in full. Called customer service and asked about the letter and she said that it was sent out before we paid off the car and that we don't owe anymore money...hmmm the letter clearly stated that they received the money (which was the payoff ammount) so we will see what happens next.

D
D
david484684569340-005
, US
Dec 10, 2010 3:21 am EST

Hmm... Drive financial did not go bankrupt, so you were OBVIOUSLY misinformed. Santander and drive financial are the exact same company and just changed names due to their affiliation with the bank. Complain all you want, but keep your information accurate next time.

A
A
abwayne
Paramus, US
Dec 03, 2010 7:54 pm EST

THE WORST EVER! Santander Consumer, USA bought my current loan that I had with Drive Financial. There customer service is horrible. There is not a single person that I ever spoke to that was helpful in any way at all. I recently paid the load off or should I say thought I paid the loan off and when I called for the title they told me I still owed money...ok so how do I owe money when I spoke to to people who gave me the payoff info and then mailed a bank certified check for that amount that was given by two different customer service reps. Upon calling for the tile I was then told I owed more money. I have never been more frustrated! THEY ARE THE WORST GROUP OF PEOPLE EVER TO DO BUSINESS WITH...SO IF YOU EVER FINANCE BEWARE IF IT'S WITH "SANTANDER CONSUMER, USA. oh and the USA is BS because consider yourself lucky if you get someone that can actually speak ENGLISH!

D
D
Disgruntled44
Boca Raton, US
Nov 11, 2010 2:08 am EST

I am a former Citi client also and am now told I have to pay this company. I called everyday for two weeks for my log in ID and password so I can see my account before I make a second payment to a company I do not know. I was in modification and I do make my payments on time. They keep sending me a temporary password with no login ID and the system will not allow me to register again due to my account already being registered. I sent my first payment to them in good faith since Citi advised me to pay them. The automated system and my statement have two different amounts to pay. I was hesitant to send my second payment without seeing my account information but I sent it anyway with a lenghty letter I am sure no one really cared about. No they are saying I owe more money but ill not let me see my account info still. I have called 14 times for access. I advised the csr not to expect anymore money from me without allowing me access. At this point I really don't care if they come get the car, anyway to be done with them. As a consumer I feel I have the right to acces my account. They are horrible!

R
R
Really Happy Now!!!
Memphis, US
Oct 24, 2010 7:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you can, refinance with a local credit union or your bank. We did and got rid of them - after never being late on our car payments, Citifinancial sold our accounts to Santander and we started receiving robo-calls about "we are attempting to collect a debt". I tried for two weeks to call Santander with no response so my husband and I quickly refinanced with lower payments and the same end time. We both have our titles and all is well. REFINANCE TODAY! Get rid of these people - they are very unprofessional and rude.

S
S
Skip Church
Talladega, US
Oct 01, 2010 2:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just had my first dealing with these [censored] bags! I called them 5 days before my auto pay payment was to come out and told them to stop payment because I was refinancing through my credit union. The payment was to come out on the 25th of September and they would have my check for the payoff by then. They pulled the payment on the 26th after I was told that they wouldn't and the very next day they received the payoff check. Now they are telling me that it may take 30-45 days for me to get a refund of the money they should have never touched in the first place. I was with CitiFinancial before this and will NEVER do business with them or Santander again! On top of all that the credit union sent a check, after all was said and done that was more than the payoff, and the [censor] at santander said the over payment wont come to me it goes back to the credit union! I have never seen any company run like this before and hope that I don't have to in the near future.

C
C
cochise009
Nocona, US
Sep 21, 2010 12:44 pm EDT

this is the worst experience i have ever experenced with a bank.my account was bought out by these [censor] from citifi and i dont want to do business with them at all. i will try redo my loan and i will talk bad to everyone i can about how sorry this co. is

ComplaintsBoard
K
10:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Santander Consumer USA over charge balance

this is was drive financeial the worse company you can have a outo loan through and I can show prove with my statement I got in july 2009 payment was due by aug.2nd 2009 paid by money gram 418.17
for august payment ok this is the first statement which showed balance of 10, 650.39. then after I make the payment they send me a 2nd statement for the same statement but now it shows balance 10, 743.66. now last I recall when you make your payments on time and by the due date the balance is surpose to go down not go up this company shouldnt be able to get away with this also they like lieing and hanging up on people poor way to do business but I let know some check out on the internet drive filed bank ruptcy and this is listed for dallas texas but they denie this so if you go to dean stallins ford in oakridge and the guy name is brett wilson and he tells you you got a loan through eather name of this company tell him to eather forget or find some other company cause yo be sorry if you dont

Read full review of Santander Consumer USA and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
H
H
HELP MAKE CHANGE
Venice, US
Sep 23, 2010 1:51 pm EDT

PLEASE PLEASE PLEASE FILE A COMPLAINT WITH FTC SO THAT SANTANDER CONSUMER USA CAN BE HELD ACCOUNTABLE FOR THEIR ACTIONS GO TO: https://www.ftccomplaintassistant.gov AND FILE YOUR COMPLAINT ASAP, IT ONLY TAKES 5 MINUTES THANK YOU!

G
G
Geminiibaby
River Forest, US
Jun 02, 2010 4:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I look at mine and I am still showing a good almost $31000 dollars. Where are my payments going then. I bought the car for $26, 000and have been paying for two years and I now owe $31, 000..Someone needs to go back to school and learn to add and subtract over there. Have you ever received a call at 10pm like I do all the time?

ComplaintsBoard
R
9:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Santander Consumer USA home loan escrow complaint

I have received a notice from Sovereign Bank who increased my escrow payments by paying out my property tax twice. Their timing was amazing since they did it just before my new (low) interest rate was going to kick in. They have no explanation why it was done. If I had not reviewed my statement I would have started paying increased payments for a home loan that adjusted down by more than a point! Has anyone had a similar experience?

Read full review of Santander Consumer USA
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
7:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Santander Consumer USA need release of lien

My auto loan was purchased from Sovereign Bank by Santander. Everything was fine until I received a letter to send my payments to TX. I found out it was being serviced by Drive Financial Services. After one phone call to them I decided they were "trouble" and thought it would be in my best interest to pay the loan off and not haveto deal with them. They cashed my check on 6/22/09 and they have yet to release the lien on the car. When I first called to check when it would be done I was told 7/1/09/ I called on 7/9/09 when I found out it was not released and had to leave a message for them to call me. They never called. I left a message again today but do not really expect to hear from them. I also sent an email today so that I would have documentation of my complaint but will be really suprised if they response.

Read full review of Santander Consumer USA and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Carolyn Burgin
, US
Jul 24, 2019 6:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Does SANTANDER USA have skip a pay?

ComplaintsBoard
R
2:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Santander Consumer USA greedy sovereignbank and rude custome care (no care)

I was in Boston 2 yrs ago and had account in http://www.sovereignbank.com/. then I moved to flroida... and here they dnt have branches or ATMs... so I was not able to use the bank by any means.. I lost job in January and for need I withdraw my last $160 from soverieng bank account... because it was a dead money and of no use to me.. untill I withdraw it... then bank charge me $33 for overdrawn... I dnt know why when I was having $160.75 in my bank account... and then each day they started charging...$5 service change... and now.. this service charge total grown to $82... and now they called me.. to pay the money.. 1) It was not overdrawn. 2) if it was overdraw.. why they did nt called me at that time. 3) they gave call when it was $82. and they are thretening to increase it if I dnt pay.. their customer service sucks.. they are so rude.. she put my phone down when I wanted to know.. why they charged me so much money.. I got job after 2 months. So every penny means for me.. But I thought I should finish it.. and got ready to pay $82. then they said I have to pay extra $15 if I want to pay this Fine. Its so crazy... its hard earned money.. why the bank should take it away like anything... Its pain to loose money like this.. when u dnt have job. Does anybody faced such situation.. wht u did to resolve it?

Read full review of Santander Consumer USA
Update by RipoffBank
Jun 23, 2009 2:56 pm EDT

It hurts to loose hard earned money.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
8:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Santander Consumer USA sovereign bank is cheating

I saw a sovereign bank advertisement that said if I open a checking account, deposited $200, use the debit card to spend $200, I can get $150 promotion. I opened one with $300 deposited. The odd thing is they mailed a contract to me. Unfortuanatly, I didn't review it carefully, just signed it and mailed it back.

After I received the debit card, I began to use it to do purchase. I thought I spent up the $300, the case get closed. Today, I received a letter from the bank unexpectedly. I was told that I already spent up $300, and I overdrew the money for 3 times. I was charged $35 each time. Also, because I overdrew money, the promotion is cancelled.

I called the representives. Surprisingly, the representatives' attitude was very bad and gave me same answers that were "no way to waive the $105 charge", "it is legitimat charge", "you needn't open the account, it is your mistake". I began to realize I stepped into the trap the sovereign bank already designed for us. They just use this way to defraud customers' money. They already get ready to deny any complaints and appeal. The final result is I open a account with $105 cost and I get big experience that some banks like sovereign bank designated to cheat customers. Can you believe it? The bank industry is full of cheaters.

Read full review of Santander Consumer USA and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
E
E
ex employee#?
a town, US
Aug 27, 2010 4:56 pm EDT

I can explain this to you in full: You are correct, you must always read the fine print when dealing w/ a financial institution. Where they got you is the fact the acct became overdrawn and it does state (unfortunately) that if an acct becomes ovedrawn for any reason during that evaluation period, they consider the promotion void.

B
B
Blah..
Reading, US
Dec 18, 2009 11:27 pm EST

This has to be most one of the most ridiculous things I have ever read. Within the terms of the promotions it reads that the account needs to be in "Good standing" for the 60 days you have to use the debit card and make the $200.00 in purchases. It is not Sovereign banks fault that you have spent more money than you deposited. You knew how must you deposited and yet you spent more, this is not their fault. Plenty of people to get exactly what the promotion offers, which is the $150.00. Keep track of your own account, spend the banks money and you pay the fee. The end.

V
V
VERY VERY MAD!!!
Middleboro, US
Nov 24, 2009 11:08 am EST

This is the exact same thing that is happening to my husband! He opened an account because of the same promotion! He is now - over $400 because of one overdrawn $30! The bank charges him $5 a day that it is overdrawn! plus the $35 that was already charged! Then the bank manager allows another company to withdraw $94 and charges him again another $35 overdraft fee! Now he is fighting with them to reverse the charge because it was not authorized to be withdrawn and they are fighting him saying that they won't reverse the charge! He has been on the phone now for hours arguing with these idiots! This is the branch on MIDDLEBOROUGH MASS DO NOT DO BUSINESS WITH THIS BANK AT ALL! THEY ARE THIEVES!

ComplaintsBoard
S
3:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Santander Consumer USA illegal overdraft fees

Hello,
Like many people I am trying to stretch money as far as it can go. And I (and many others it seems) am being taken for a ride by my bank. Sovereign bank is charging their "customers" $33 each for overdrafts on multiple purchases with checks or check/debit cards by delaying the posting of deposits then debiting accounts with the latest purchases first then posting the deposit. The deposit is always posted last. It is happening time and time again to many massachusetts residents and it just happened again to me (I noticed it on my account in april and noticed the same robbery but put it off until later and then of course forgot about it). By the looks of my search of the internet, more than just a few here in massachusetts have had the same done to them. It is creative bank accounting at it's worst for the consumer. When I received a mailer today from sovereign it held for me $165 in overdrafts from may 26th. I made a deposit over the weekend that would clear on tuesday the 26th. When I looked at my current bank account statement on-line, it held the five "charges" on my account debited the 26th and the deposit credited the 26th. So we can be clear, they were posted on the same day, but sovereign posted my charges first — in descending order from largest to smallest not including the deposit — then the deposit which put me in the red. They are placing their most at risk customers deeper into holes they cannot get out of. It is frustrating and oh so maddening. I am visiting my local branch monday morning but hold no hope based upon what I have read. I am however, hoping that the team at channel five here in boston can look into this heinous practice and bring it into focus so sovereign bank will stop this corrupt corporate larceny.

Read full review of Santander Consumer USA and 11 comments
Update by SalemWitch
May 31, 2009 4:11 am EDT

No they all do not, but you are entitled to your small opinion. Debting the largest to the smallest THEN the credit shows intent to manipulate for profit and gain. Especially when my ATM showed a balance that was what it was expected to be (with my deposit) AND then days later those purchases AFTER my ATM balance check to ensure it was properly credited overdrafted my account.

We're all so very glad you have skads of money. Some of us schlubs are not even getting by and work very hard for what we have. Perhaps I should leave my cash someplace else, is there room in your mattress

at your Mom's?

There will not be another post here by me in response to you, so flail away Bubba...

And YELLING works sooo well.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
11 comments
Add a comment
W
W
whydoyou make me signup?geez!
donotneedtoknow, US
May 26, 2010 5:53 pm EDT

I suffered the same scenario as LMC123... Please guys if you are here reading and feel that ball of fire in your chest give yourself a lil relief by unleashing here as I have... add to the post not just here but on other sites... REACH OUT it won't change unless we come together (wow that just sounded super corny *shrug*) Sovereign is a company run by people and these people need to be kept in check and that responsibility lies on US! We keep them in business and [censored] if they ain't up to par then well we fire them like you would an unproductive employee! F@#* Sovereign! They need to make changes... Look at what's happened with credit card companies (look it up... it's about freaking time) yea who made that happen? Riiight again it was US! With all this soicial media (facebook, comsumer sites, myspace, etc.) it's easier than ever to rise against the wrong in the world. We no longer have to march and handcuff ourselves to buildings or trees for awareness lol... but instead we mainly use it to update people on the status of our drinking habits and love life. We can be so pathetic sometimes... anyhoo enough ranting. good luck to all of you suffering this injustice.

P.S. I'm doing my part not just here but tomorrow at the Methuen, MA branch as well... oh yeaaaa! account closed! Hey Sovereign you're fired!

U
U
Unsatisfied Customer1
Fleetwood, US
Nov 17, 2009 12:23 pm EST

As several have stated, I am in a similar situation and I have received the classis line "we are sorry but at this time we cannot reverse the charges because it is not a bank error." They got me for $350 in overdraft fees because SOVEREIGN decided in what order to apply charges to my account.

I have always been one to keep highly accurate ledgers and track of everything I spend. So it starts at the beginning of the week I had done some grocery shopping, got some gas, and some other misc. purchases. As I have never had any problems previous to this, I used my check card for all of these purchases, a total of a dozen or so (about $200). Well come Wednesday, I had an emergency arise and I needed to use my card again. This purchase caused my account to go below what my mortgage payment was for (which was coming out on Wednesday as well). I thought to myself, "Yeh, it sucks, but $35 over draft fee I will just accept it and pay it. Better than not paying my mortgage". Now keep in mind up until this point i have check my online banking, and the automated telephone system which both had reported my balance minus the purchases in the beginning of the week. Everything was honky dorey. Well let's just say that Thursday I was not very happy. I awoke to find out i was charged $350 in overdraft fees. Why? Because there was several (10 to be exact) transactions, which were made between Monday and Tuesday, that hadn't been taken out of my account. So on Wednesday, when my mortgage was posted, which was the last transaction, it was taken out immediately, BEFORE the 10 transactions that occured TWO DAYS PRIOR!

Needles to say, I spent about 45 minutes on the phone with sovereign reps, and a manager from my local branch, and I am still out the $350. My argument was, what is the point of keeping a ledger or track of your money, if you don't know what order your money is going to come out in? who can predict what purchases they will need to make in a day or two? Scheduled bills fine. I would have been fine if it hadn't been that one transaction. I have been a customer of Sovereign for about 8 years now and never had any problems like this before. And all they kept saying to me is that I "need to keep better track of my finances." I DID! I SHOULD HAVE ONLY LOST OUT ON $35. NOT $350.
Well now jokes on them, me and my 500K in investments, mortgages, loans, etc. are going somewhere else. I hope they go broke and no one bails them out.

B
B
blp
, US
Nov 04, 2009 7:39 pm EST

i'm currently in a battle myself with this bank. they are not helpful at all they seem to be programed to tell all customers the same story. we are sorry but at this time we cannot reverse the charges because it is not a bank error... well hello there, i found the error it took me about an hour to calculate all the figures. now my dispute is being reviewed by what they call specialist. i printed out my online account summary and brought it to the branch, they reviewed it and agree the fees should of never been posted to my account. and by the way, the bank owes me a total of 1080.00. but returning the money is not as fast as they take it... we are currently now with a federal attorney, and we are filling a complaint with the federal banking commission... this needs to stop. the banks made 36.4 BILLION on customer insufficient fees for the year '08. then we the tax payers bail them out. i might just send this stort to date line... we all need to file complaints with the federal banking commission, the more complaints made the louder we get...

H
H
hiltrishwest
Horsham, US
Oct 15, 2009 9:57 am EDT

They just did the same thing to me 560.00 in fees... a bunch of criminals...we should do a class action law suit together, I'm in PA.

L
L
LMC123
New York, US
Aug 29, 2009 1:18 am EDT

i really not know how blahbhal can honestly think this complaint has no merrit. ive had horrid experiences with them so I can relate. perhaps this scenario will illustrate just how crooked they are.

when sovereign charges you an overdraft fee, you get a friendly little note in the mail stating that say X amount of dollars$$ was presented for payment against your account but it had insufficient funds and as "courtesy", it has been paid and a $35.00 fee has been assessed.

now, lets say on friday you have $50 in your account, you make daily purchases with your debit card
$5.00 coffee
$15 tank of gas
$5.00 tolls
$10 lunch
$15 dinner

now, t you're aware you spent all of your money, but on monday something comes up. you have an emergency and need $50! since sovereign will pay as a courtesy, you withdraw the $50 knowing you will be charged an extra $35...

BUT THAT DOESNT HAPPEN...

YOU'RE ACCOUNT WILL APPEAR AS FOLLOWS

$50 EMERGENCY
$5.00 COFFEE
$35 INSUFFICIENT FUNDS
$15 tank of gas
$35 INSUFFICIENT FUNDS
$5.00 PARKING
$35 INSUFFICIENT FUNDS
$10 lunch
$35 INSUFFICIENT FUNDS
$15 dinner
$35 INSUFFICIENT FUNDS

AND THEN YOULL GET 5 FRIENDLY LITTLE NOTES IN THE MAIL REMINDING YOU OF HOW COURTEOUS SOVEREIGN IS!

L
L
Luke_Jaywalker
Walpole, US
Jul 29, 2009 6:55 pm EDT

This has happened to me. Sovereign are a bunch of thieves.

Class action suit in New Jersey presently taking place over this: http://chimicles.com/case/sovereign-bank-overdraft-fees-0

J
J
Jace
Saugus, US
Jun 13, 2009 12:21 am EDT

Perhaps, Sovereign bank is not your bank. I had the same issue and had sufficient funds in my account to cover my checks and I was charged an overdraft fee for all my transactions except for 1. On this transaction that I did not had the funds I went and deposited throught the ATM the amount of what i wrote the check for; however, when I checked my account and although my deposit was all in cash, it had not been posted to my account and all of my transactions for those days were overdraft and there were charges on all of them although my original balance covered them all except that check.

SOVEREIGN BANK are thieves and nobody is trying to frame or play games with the bank. However, they are very good about stealing people's money.

Regardless of the situation the bank should not charge an overdraft fee unless they paid the check and I was charged even with the deposit and the amount to cover my check.

B
B
blahlbhal
, US
May 31, 2009 5:06 am EDT

also, the indifferent or no reply you get from channel 5 will prove what i said. Why would some human interest story about some deadbeat who tries to float checks and get punished for it be something they want to defend on their newscast?

B
B
blahlbhal
, US
May 31, 2009 5:01 am EDT

I most certainly am not yelling. I'm trying to show you that your complaint has absolutely zero merit, because responsible adults with bank accounts do not attempt to use their debit cards or checks based on some guess as to when a deposit will clear. They wait until they know for certain the money is available in gtheir accounts before they write their checks or swipe their cards.

Maybe next time you have money, you should buy a mirror and look in it. Contained therein, you will see the cause of all your financial troubles.

B
B
blahlbhal
, US
May 31, 2009 3:54 am EDT

btw, channel 5 will not care. Every bank in the US does this and they have done it for over a decade. You are just late to the party.

ComplaintsBoard
E
7:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Santander Consumer USA fees

I was charged $462.00 in over limit fees in 7 days
although the funds were in the account they were not available yet. I asked the bank rep if they would at least return some of the 14 $33.00 fees, my request was denied I have been with sovereign bank for a long time and in these hard times you think your company would help out. Im not asking for the entire amount of fees to be returned, but you guys made alot of money on this b s none of the checks that I deposited were returned there for your $33.00 fees were not valid nor did they protect your bank they just made you alot of money in short time.

Read full review of Santander Consumer USA and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
depressedatchristmas
Mansfield, US
Dec 08, 2009 4:30 pm EST

Absolutely changing banks for exact same reason...they took money out of my account after I made an transfer from savings to checking, but they didn't apply the transfer until the next day...five overdrafts later I was overdrawn to the tune of $300! I've been with Sovereign since they came into New England as they purchased my existing branch/chain!

B
B
banker frustrated
, US
Sep 23, 2009 4:45 pm EDT

The crooks did the exact same thing to me. I our case we called in with a representative to see what funds were available. The next day we were hit with insufficent funds after being told on the phone the money was there. I am in the process of changing banks and we recommend everyone else do the same.

ComplaintsBoard
A
5:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Santander Consumer USA sovereign bank steals from high schooler, tries to ruin his life

"I will pay them the 75$ that I overspent. I do have that money. I'm not some sort of irresponsible idiot. But sovereign bank charged me $264 and tried to hide it from me."

Here's a great story. Sovereign bank blames all of this on a skynet-like automated computer system *gasp!* that is responsible for billing clients, as seen in the complaint about the 7-year-old girl. I recently spent some money that I did not have. Meaning that my account balance went 75 below 0. I was not notified, but sovereign bank almost immediately billed me $264.

Due to some sort of a computer error on their part, I was not able to view my sovereign bank account online. I am only an 18 year old high schooler, but these conglomerate white-collar thugs are threatening to ruin my credit before I go to college. I want to send this message to my congressman. To the ceo of sovereign bank. Anyone! I am desperate here.

I had no problem keeping my cash in a safe at home. But my parents gave me this account as a gift. I did not realize that as soon as I transferred/spent funds out of my sovereign account, they could disproportionately, incessantly bill me.

Sovereign bank is holding my money hostage. I recently got a letter in the mail saying something along the lines of 'the following fees will be applied as of now.' with a list of new fees, charges, and taxes that all sovereign bank customers would now have to pay.

Come on. That is insane.

Read full review of Santander Consumer USA and 2 comments
Update by airsoft
May 31, 2009 12:27 pm EDT

blahbhal, you should go back and finish high school before using mom's computer to post comments online. Sovereign bank just canceled the $264 fees after I contacted the Better Business Bureau. The technical difficulty (security precaution error) that prevented me from viewing my balance was ENTIRELY their fault.

Thank God this is over!

Sovereign is horrible. Skank of America and [censored]tibank aren't much better. I'm switching to Citizen's.

Update by airsoft
May 20, 2009 6:48 pm EDT

President Obama made a speech about why George Bush Jr's bank deregulation policies were a mess

Hide full review
2 comments
Add a comment
S
S
SalemWitch
Salem, US
May 31, 2009 3:57 am EDT

Naw blahlbhal,

Sovereign is immoral at best and illegal at worst and this is what should be considered PREDATORY lending. Many folks are living paycheck to paycheck. Even when you are up to date (as I am) they use creative bank accounting practices to rob your account. These guys are worse than those "friends" from Nigeria and the UK who just want to have us act as their agent here in the US. Only Sovereign already have our account info, we did not have to send it to them: They created them for us and then pilfer at will.

B
B
blahlbhal
, US
May 31, 2009 3:44 am EDT

he also made one about personal responsibility. Did you hear that speech?

This kid was irresponsible. Hopefully he learned a nice lesson in why it is important to keep track of your own finances.

ComplaintsBoard
C
3:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Santander Consumer USA changed % rate, more fees than quoted

I did my mortgage application over the phone and just received the papers to sign. I have 2 problems.

1) GFE lists way more fees than discussed:
I specifically asked about fees involved. Before I applied I asked the lender to list fees in writing. After I got it, I called him to discuss. I asked about specific fees I thought would be there but weren't (processing, credit report, rate lock.) He told me point blank that the fees on the list were the only ones to expect. (I also have that in writing.) That they didn't "charge a bunch of fees."

2) Higher % rate than discussed:
Wednesday I was quoted a rate, confirmed it on the website. I applied Thursday. I did not lock in the rate (we're in a short sale.) Friday, when I got the papers, the website rates were current and still at Wed's %. Why on Earth would the rate on the papers be nearly a full % point higher?

I can't think of any legit reason why there would be such a discrepancy between our discussions/emails and the legally binding documents they sent me to sign. If they're doing this now, I can't imagine what kind of bait and switch things they'll try to pull at closing.

Read full review of Santander Consumer USA and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
DEENUTZ
MESA , US
May 20, 2009 7:40 pm EDT

I JUST WISH SOMEONE WOULD HAVE TOLD ME THAT SOVERIGN BANK ONLY REPORT TO ONE CREDIT BU WHICH IS EQIFAX AND I CAN'T EVEN GET A CAR LOAN DAMN ### HOLES...

ComplaintsBoard
I
10:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Santander Consumer USA service sucks

My husband and I added my name to his accounts to make a joint account after we were married. They were clueless and unforthcoming about why they wanted-required various pieces of information. Their customer service automated call in number is insane and contridicts itself. For example it requires you to use your social and a telpehone pin (this is different than you ATM pin), however if you listen to the full message it states that if you have never used the telephone systems then to put in 4 digits followed by the #, you do that three times and then you are locked out and put on hold. I asked the rep if that was the intent to make the caller talk to someone at Sovereign to avoid fraud. He said no it is so that the customer can do the transactions themselves, he clearly did not understand the flaw in their automated phone system. I have called that number on two different days in have been hung up on repeteadly. And the most recent failure one rep tells me that yes I do have online banking and bill pay this was at 4:55 and then after I call back because he hung up on me the next rep tells me no you don't have that set up.

And probably the most galling part of this situation is that we added my name on a Saturday, so of course I understood that in order for it to process it would take time and probably not start until the following Monday, a "business day". I asked specifically when we would receive our new checks, because quite frankly I don't want the checks laying about and well I don't want to have to ask my husband to write checks when I should be able to do it myself. I was told 7-10 business day that I would have them, not that they would ship in 7-10 business days but that they would be in my hands. On the 11th business day I called to find out where they were. I speak to the branch manager, she doesn't know but she sees that they were shipped (and yes they had already deducted the money from our account). So I ask where they were shipped from and on what date, hoping to extrapolate when they may be coming. She doesn't know but she can call the company and find out, great call me back today I say and let me know where they are. She calls back and asks if they would have been sent to an alternate address, and I say no we gave you the correct address when we made the addition and you have been using the correct address for the statements for the past 14 months. Oh she says well they are being sent to X address, which is my street and complex but there is no such apartment number in my complex. At this point I am furious and I say well stop the delivery or have them change the address, her response is no she cannot do that once they are shipped they have no control over the situation. She offeres to overnight us new checks at no charge however I point out that these checks with our account info are out in limbo and how does that help or protect us? She offers to set up a new account, which would nessetate us setting up more paperwork and new direct deposit and bill pay information. At that point I am done with the bank they have provided crap for service and make a serious error and don't seem concerned about it. I hand the phone to my husband to deal with them. The bank manager then asks my husband a few questions and she tells him that the checks were sent to Y address, yes a completely different address than what she told me two minutes ago. The address she gave him was the last place he lived and in a not so nice town so you really don't want to have any personal financial information floating around there. We are very lucky in that my husban's cousin is the landlord and he was able to get his tennat to look for the checks, and we hope to be getting them back, but at this point we do not trust Sovereign. We will be moving almost all of the money from that account out into mine, (which is no prize bank either but they haven't demonstrated crappy customer service or lack of regard for my personal financial data), and we will be closing both accounts and moving them to a credit union. We figure if we have to jump through all the hoops for opening a new account why stay with classless and careless Sovereign Bank when we could go with a smaller bank or credit union, they all have bill pay and online banking which is what we use 90% of the time anyway.

So way to go Sovereign you just lost the checking and savings accounts of both my husband and myself. Not to mention any potential business we were planning on doing with you like say umm, for a home mortgage, maybe a car loan.

Read full review of Santander Consumer USA
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
11:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Santander Consumer USA completey unnecessary mortgage fees

This month I used Sovereign Banks online phone service to make a mortgage payment (which they charge $10 for) to make sure my payment would arrive on time. I called on 4 separate occasions to verify payment was received so I wouldn't be late on my mortgage payment. I received confirmation that the payment went through every time I spoke with a rep and was assured my mortgage would not be marked as late.

After 2 weeks the money still did not clear from my account. I called them again (5th time I believe) and was told not to worry they received payment. On 3/3 I received a notice in the mail stating my mortgage was late and I would be charged $54 in late fees. I immediately called them and they informed me my online payment did not go through. The response was simply "Your bank was unable to locate account and it is your fault not ours". I over-nighted them a check just to get the payment posted.

Instead of informing me there was a problem they decided to wait so they could assess fees. Had they notified me there were any problems I would have marched right down to a local branch and paid cash. To add further insult to injury on 3/6 I received a notice stating that my payment did not go through and I would be assessed an additional $30 "handling fee".

In summary, I made a payment. For some reason payment did not go through, despite being repeatably assured it did. Now I'm being charged over $80 and going to have a late mortgage on my credit report. I know for a fact it doesn't take 14 days for electronic transfers to go through. They should have notified me the second there was an issue and allowed me to resolve rather than nickel and dime me and lower my credit rating.

Read full review of Santander Consumer USA
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
6:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Santander Consumer USA fraud and cheating

I have had an auto loan with Sovereign Bank since June 2007 and I can not wait to get out from under this loan. This has been the worst experience I have ever had with any banking center. You wait on hold forever to be told you need to call a different number. You can not make a payment over the phone or with a credit or debit card and if you mail in the payment it takes over 15-20 days for them to post it to your account. If they even receive the payment.

I currently am in dispute with this bank over two payments they say the did not receive. It is October 29, 2008 and I currently am trying refinance my auto loan (due to this situation) with my bank. I have been told that I am not approved because Sovereign bank says I am 3 months behind on my other car note. Remind you I have not received any collection notices, any phone calls, nothing from this bank, not even a bill or statement.

I contacted Sovereign bank and was told on 10/26 that they did not receive Sept. 08 payment. I told them I mailed the payment on 9/25 in two money orders. They said they did not receive it. I called back the next day after I was panicing and talked to a supervisor who then said that they did receive the payment and they posted it the account 10/18/2008. She then proceeds to tell me that I am three months behind. I told her I spoke to a lady the other day who said Septembers payment was not received and she just told me they did get it, what is going on? I also told her that on 10/25 I sent her October's payment.

After 45 minutes of going through the account and a constant argument of her raising her voice and calling me liar I asked her to please fax me a statement of my account and a payment history so I could compare her records with my receipts and bank account. She told me she could not due that and if they could I would have to pay for it. I told her that would be fine. If this is how we can get to the bottom of this issue I would pay for the fax. That was until she told me she was going to send someone to repossess my car and that she would do whatever she could to not allow me to refinance my loan.

It was at this point that I lost my temper and had a few choice words to say to her. After I calmed down I once again told her that I would fax her the bank statements that show where and when the money orders were purchased and that I would pay the fee's and track the money orders. I gave her the money order numbers of the payments that were sent in the mail for the month of October, that she should receive within 3-5 days, but may not post right away since it takes them 15-20 days to post anything that comes in thier office. (And they do charge you outrageous late fee's for holding your payment past the grace period.) She told me NO. She did not care what proof I had and she was not going to accept any proof of purchase or proof of money orders. She said no matter what she is coming to get my vehicle.

I reminded her about certain laws and letters that have to be received in order to repo my vehicle. I have also tried to get in contact with a Vice President of collections, but no luck yet. I have not received any letters or phone calls about past due payment. She stated that collections has left messages on my home phone in August 2008. I have not had a home phone in over 4 years. They have my cell phone number and my work number as well as my fathers (co-signer) information and numbers. Neither one of us have been contacted by Sovereign Bank. I have been called a liar and some other choice words and have gotten no where. I have been denied credit due to this account and Sovereign Bank is making no effort to contact me, to see my proof of payment, or to help resolve this very serious issue. These are very nasty people.

All I have asked this bank for is a print out of payment history and to accept my proof of payment until the money orders are tracked (takes 4-6 weeks) to get the account current and to be on the same page.

I have not asked for the hard time, rude and nasty customer service, or to be placed on hold forever and hung up on. I am still fighting this with Sovereign and am waiting to see what happens. Not only have I been denied credit based on this one account but so has my father since he co-signed. I have tried everything to get this matter resolved quickly without the name calling and childlike behavior, but at this point I am running out of options. By the way, after all the yelling and telling me they are coming to get my vehicle, I still have not received a collection call or letter, nothing.

Anybody who may have had this happen or knows what to do at this point please let me know..

I warn anybody opening an account with this bank to be very careful and to look elsewhere for financing. I would never recommend this bank. I advise you to stay away.

Read full review of Santander Consumer USA and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
dadro
West Roxbury, US
Mar 06, 2009 5:34 pm EST

I had a similar experience with them. Based on my experience, I would advise against using Sovereign Bank to anyone that asks.

ComplaintsBoard
J
1:41 pm EST

Santander Consumer USA payment

I have made a payment that was recieved by Drive Financial for $310.00 and was told that they never recieve my payment and I went to my bank today, 11/14/2008 and the check was processed by this company on 10/07/2008. Speaking to one of there representatives name Kim was like I was talking to someone that does not understand the language of English. I ask to speak to a supervisor; after a length discussion of why I need to speak to a supervisor and no one was available, I ask to hold for one and convinently got disconnected. I called back and with my luck I got the same person, I refused to go through the same back and forth and final she transferred me to someone that said he was a supervisor by the name of Darren (DGIB) these people did not ask for a copy of my information from the bank or concern about my payment is missing. They said I never mail the check because they don't have it. I asked him for the CEO name and it's as if these employee are on some kind of drug. I got not where with them. I would like to get assistance with this problem.

Read full review of Santander Consumer USA
Hide full review
ComplaintsBoard
V
12:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Santander Consumer USA overcharged

My youngest son opened his first checking account after getting his first real job. He went to sovereign bank because it was right up the street. He had his check direct deposited to the bank and received his gold card. Can you imagine our surprise when his second check to the bank was completely consumed by $33.00 insufficient funds fees. We were shocked. Anyone else in the family would have been declined at the atm. When I spoke to the manager at the bank I was also told that it was a 'courtesy'.

I have been to affairs where they offered 'courtesy valet parking'. After the affair they brought my car and I gave then a tip thanking them for the courtesy. I can imagine how it would feel if they brought me my car and then handed me a bill for $33.00 after telling me that it was a courtesy.

When speaking to the bank rep. On the phone she told me that, and I quote ' they didn't know if he was somewhere and needed gas or something'. I told her that it wasn't her job to figure those things out, just to be a bank and don't give him anything if he doesn't have the money.

This amounts to a one week $120. Loan with with $112. Interest. They used to have a name for a person who did that. He was called a 'loan shark'. And it was illegal.

I asked the bank rep. To furnish me with the address of where is could send a letter of complaint. She said there was no one there at that time who knew but she would take my number and have someone with the address contact me within a day. That was a week ago.

Is there anyone out there who knows who I can contact with a formal complaint against this bank?

Read full review of Santander Consumer USA and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
K
K
Kookie617
Boston, US
Nov 17, 2011 6:10 pm EST

The BBB,

H
H
hiltrishwest
Horsham, US
Oct 15, 2009 10:22 am EDT

there is a class action law suit. Chimcles is the name of the law firm it is in Havertown PA.

R
R
richard rant
,
Dec 02, 2008 3:53 pm EST

Make your complaint to the state banking auithority of your state.

ComplaintsBoard
V
9:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Santander Consumer USA overdrafts

My wife and I have banked with sovereign bank for a year and a half. This year alone we have incurred over 600 in over draft fees. When we check our account it says we have XX. XX amount of dollars available. We would make a purchase. The next day we would be hit with purchases from five days ago that were not posted to the account. These were not checks they were check card purchases. When I called the bank the said that is their bank policy. They only make withdrawals when the retailer asks for the payment, which could be 3-5 days later. The money is never pulled so your balance never changes. This is a true example. I would go to the store and go to the atm check the balance. I would have a positive balance I would use my bank card and buy a $1.50 pack of gum. 2 Days later would have a $33.00 charge. My $1.50 pack of gum now cost $34.50. That would then put me in to a negative balance. I would go and buy gas. At this point I could still use my check card to make purchases with a negative balance. For each purchase I was charged a $33.00 overdraft fee. When I called the branch manager she said that it is the banks policy is allow charges with negative balance. They then charge you with an overdraft fee for every charge instead of just declining the purchase. My wife and I are cancelling our account with sovereign.

Read full review of Santander Consumer USA and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
U
U
Upset Customer
Boston, US
Jun 03, 2009 11:52 pm EDT

That's what happened to me many times, sovereign sucks

ComplaintsBoard
P
7:39 am EDT

Santander Consumer USA sovereign bank overdraft fees

My husband's checking acct. was hit with 3 overdraft fees that shouldn't have happened. He asked that I check to see if the rent check had cleared yet so, I called and it said he still had $176 in his acct. I double checked and went online, sure enough the $176 was still there, nothing pending. He asked for me to go to ATM and withdraw $40, figuring his direct deposit will hit at midnight and cover the check along with whatever was left in the bank. I went and got the $40 and some stuff totaling $5.22. Later on that evening I checked the acct. online and saw the $40 and $5.22 pending but no check yet, fine. This morning, I checked the acct. online and saw it was overdrawn by $209. We went down to the neighborhood bank branch and was told that the check cleared at midnight causing the other items to bounce. HELLO, my husband's direct deposit goes in at the sametime! I also asked why would the ATM give out money if it was overdrawn anyway, from what they said. I never had a bank that allowed that! After blowing smoke up our butts and trying to get up to swallow their excuse, i'm fuming. At Bank of America, they show checks pending, Sovereign is telling us that there is no system that does that! Not to mention that the ATM's are 48-72 hours behind along with the online banking system! I don't by that! I think it's their way to make money off of fees.
Paulette

Read full review of Santander Consumer USA and 66 comments
Hide full review
66 comments
Add a comment
C
C
Connie Hollar
, US
Feb 17, 2024 8:39 am EST

Everytime I try to go online to make a payment it kicks me out. They fix it and next time it happens again. I used to be able to get on there. I was told once my payments are caught up I should be able to get on there. I don't have time to always call my payment in.

D
D
Diana Krause
Frederiksted, US
Sep 23, 2023 4:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid off my vehicle in full. Requesting the negative charge be removed from the credit bureau.

Also, where is my title? please mail my vehicle title to

diana krause

p.O. Box 2197

frederiksted, virgin islands 00841

phone: [protected]

O
O
Ondraya
Springfield, US
Jan 07, 2023 4:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I bought a used vehicle in 2019 and have been paying on it ever since. I now owe more than I purchased the vehicle for in the first place. I bought it for just over $15500. My payments are $407 a month, I've made over $11400 in payments. They are telling me my balance is just over $17000.

M
M
msfoster
Chicago, US
Aug 07, 2022 1:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I got a account with Satander around 2 months. I changed my payment date and then I paid my balance for the first month and it stll said my account was still behind.

To make a long story short, I received an email for payment confirmation and now they said the money never came out of my banking account. I am in need of dire help.

L
L
Latrisia
, US
Nov 09, 2019 8:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been paying on a loan since 2012 . 8 years is too long .They say I still owe 5100. I need help. The car was originally 21000. Ihave payed over 32000. They say i still owe. Some one need to mKe them be accountable for destroying lives. This takes a toll on not only me but everyone that depends on me. Please get them to do right by people.

L
L
Laquanda Matthews
, US
Oct 20, 2019 9:42 pm EDT

Take the repo off my record please

D
D
Dennis Noble
, US
Oct 12, 2019 4:13 pm EDT

I've had a 2008 suburban for 3 years damn near 21k paid and they say I still owe 24k. The loan was only for 23k. If I'm late they call me 4 to 6 times a day all hours of the day and night. Rude and to top it off I have to pay them a fee to make a payment...

W
W
William1964
, US
Aug 31, 2019 5:33 pm EDT

Borrowed $25, 000 to purchase a boat in 2003, payments of $358 per month for 15yrs, totals approximately $66, 000! As of July 2019 when the loan was SUPPOSED to be paid off, Santander says I still owe $16, 000! So I pay this monthly payment over 15 years and my principal only drops by $9000!?!?!?! This company needs to be put out of business.

W
W
William1964
, US
Aug 23, 2019 1:47 pm EDT

[protected]

D
D
David Demerle
, US
Jul 24, 2019 11:49 pm EDT

I purchased a vehicle through borcherding Buick in Cincinnati, Ohio around October of 2014 for approximately $31000. The 2011 Buick Enclave was financed through Santander Cunsumer with the 1st payment being made in November 2014. As up to day I still owe $21273.37

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Santander Consumer USA contacts

Phone number

+1 (888) 222-4227

Website

santanderconsumerusa.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Santander Consumer USA?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Santander Consumer USA Customer Service. Initial Santander Consumer USA complaints should be directed to their team directly. You can find contact details for Santander Consumer USA above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Santander Consumer USA. Discuss the issues you have had with Santander Consumer USA and work with their customer service team to find a resolution.